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Budiman, Cecep
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Medicine & Pharmacology Physics Social Sciences Transportation Other

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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

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The Influence of Personnel Workload at the Control Area Unit to Service Quality of Air Traffic Center (ATC) in Jakarta Imandoko, Hening Bramantyo; Rafli, Muhammad; Budiman, Cecep
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 8, No 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1202

Abstract

This study aims to investigate the influence of personnel workload at the ATC (Air Traffic Center) to service quality of ATC using quantitative approach. The data was collected using a questionnaire, to grasp the respondents’ perception. The population of this study are those who work in ATC, Jakarta, Indonesia. Purposive sampling technique is employed in this study. The number of the respondents of this study are 20 persons comprising, air traffic control staff and managers. The data was analyzed using SPSS. . The result shows that there is a significant influence on personnel workload at the control area unit to service quality of air traffic center in Jakarta, Indonesia.
Co-Authors Agustiawan, Agustiawan ahmad yani Ainun, Hasri Alfatin, M. Fauzan Amrullah Amrullah Hamdani, Asrul Imandoko, Hening Bramantyo Nufus Mutmainah, Nufus Rafli, Muhammad S Sudirman, S Subagja, Subagja Sudirman Sudirman Sukarne, Sukarne