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The Effect of Service Quality through the Patients Satisfaction to Word of Mouth at Praktik Mandiri Bidan Maria Surabaya Abror, Ulul; Sudapet, I Nyoman; Subagyo, Hamzah Denny; Suyono, Joko
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.313 KB) | DOI: 10.35877/454RI.qems326

Abstract

The aim of this study: (1) to analyze the effect of service quality on Patient Satisfaction, (2) to analyze the effect of service quality on Word of Mouth, (3) to analyze patient satisfaction with Word of Mouth. This research is quantitative research. Population and sample distributed were 252 respondents. Data collection techniques using a questionnaire. Analysis of the data used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results showed that the effect of the Service Quality variable (X1) on patient satisfaction (Y1) was significant at 0,000 and Service Quality (X1) is significant with variable Word of Mouth (Y2) of 0.002 which means medium. Based on the correlation for the Patient Satisfaction variable (Y1) for Word Of Mouth (Y2) of 0,000 which means strong. The results of this study indicate that, quality of service, has a significant influence on patient satisfaction, which leads to word of mouth patients. While patient satisfaction has no significant effect on Word of mouth patients.
KEUNGGULAN KOMPARATIF BAMBU SEBAGAI BAHAN ALTERNATIF PENGGANTI BAHAN BAKU UNTUK KELOMPOK INDUSTRI KERAJINAN DI WONOREJO PASURUAN Dayanti, Arum Dwi; Abror, Ulul
Jurnal Ilmu Manajemen Advantage Vol. 2 No. 1 (2018): Juni 2018
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (529.409 KB) | DOI: 10.30741/adv.v2i1.289

Abstract

Managing the viability of small businesses in small industry groups requires carefulness and special ability, especially when the business actor faces the scarcity of raw materials used in the production process. As the researchers face in the survey on the parcel craftsmen group, which used to use rattan material has now switched to using bamboo materials in maintaining the continuity of production in the region Wonorejo Pasuruan. Parcel craftsmen groups in this area until now amounted to 33 craftsmen who have largely switched to using bamboo materials as the main ingredient of making the parcel. With the use of bamboo materials that are easier in the business can be maintained well maintained.