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Prihati
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Economics, Econometrics & Finance Education Social Sciences

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Inovasi Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi Riau sufi, wasiah; Prihati
Jurnal Niara Vol. 14 No. 1 (2021)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (668.502 KB) | DOI: 10.31849/niara.v14i1.5387

Abstract

Penelitian ini bertujuan mengetahui pelaksanaan inovasi pada DPMPTSP Provinsi Riau dalam memperoleh penghargaan pelayanan publik terbaik se-nasional dan mengetahui faktor pendukung inovasi pada DPMPTSP Provinsi Riau.Pemilihan lokasi penelitian ini berdasarkan fenomena atau masalah yang positif bahwa DPMPTSP Provinsi Riau memperoleh penghargaan pelayanan publik terbaik se-nasioanal dari Kementerian Pendayagunaan Aparatur Sipil Negara dan Reformasi Birokrasi pada Tahun 2018.Teknik pengumpulan data yang di gunakan melalui observasi, wawancara dan dokumentasi.Adapun informan penelitian ini: Kepala DPMPTSP Provinsi Riau, Kepala Bidang DPMPTSP Provinsi Riau, Pegawai DPMPTSP Provinsi Riau, dan Masyarakat.Langkah-langkah analisis data pada penelitian kualitatif menurut Miles and Huberman dalam (Sugiyono 2012:337) adalah reduksi data, penyajiandata dan verifikasi data.Muttaqin dalam (Deddy Mulyadi:2018) bahwa birokrasi yanng dapat melakukan inovasi dalam pelayanan publik, apabila beberapa faktor tersebut berinteraksi satu dengan yang lain dan terintegrasi dalam meciptakan birokrasi pemerintahan yang inovatif. Faktor-faktor tersebut berada pada tataran individu aparatur birokrasi pemerintahan, kelembagaan, sistem, dan masyarakat.
Penilaian Kinerja Aparatur Sipil Negara Secara Elektronik (E-Sikap) Pada Dinas Pekerjaan Umum, Penataan Ruang, Perumahan, Kawasan Permukiman Dan Pertanahan (PUPRPKPP) Provinsi Riau Prihati; Slamet Makharip
Bahasa Indonesia Vol 2 No 3 (2021): JAPS Desember 2021
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.733 KB) | DOI: 10.46730/japs.v2i3.69

Abstract

Employee performance appraisal is an important thing that must be done as a means to obtain accurate data including the results of employee performance achievements. The data obtained from a performance appraisal system will greatly assist the leadership in determining further steps related to careers and employee development in the future. The purpose of this study was to find out how the performance appraisal was carried out, and wanted to see whether the apparatus performance appraisal system based on the electronic SKP (e-SIKAP) application that was applied was reliable, and could be used as a basis for evaluating employee performance, especially at the Public Works, Spatial Planning Service. , Housing, Settlement and Land Areas (PUPRPKPP) Riau Province.The method used in this study is a qualitative approach, where the research carried out describes the actual phenomenon of events in the field. Data collection techniques are direct observation, interviews, and documentation related to research. Based on the results of the study, it can be concluded that: ASN performance assessment at the Riau Province PUPRPKPP Service using the e-SIKAP electronic application, which aims to improve ASN performance and organizational performance, as well as payment terms for Additional Employee Allowances. The assessment carried out includes an assessment of employee work targets (SKP) for a period of one year, and an assessment of the achievement of monthly work targets which are assessed every month for a period of one year
Co-Authors Slamet Makharip Wasiah Sufi