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All Journal Diksa : Jurnal Pendidikan Bahasa dan Sastra Indonesia Aghniya: Jurnal Ekonomi Islam Humantech : Jurnal Ilmiah Multidisiplin Indonesia
Puspita, Rini
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Religion Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health

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Analisis Peningkatan Kualitas Pelayanan Dengan Metode Quality Function Deployment Studi Pada Bank Sumut Kcp Syariah Stabat Puspita, Rini; Marliyah, Marliyah; Nasution, Juliana
AGHNIYA : Jurnal Ekonomi Islam Vol 5, No 2 (2023): AGHNIYA: Jurnal Ekonomi Islam
Publisher : Faculty of Islamic Religion, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/aghniya.v5i2.15079

Abstract

This research was conducted to analyze the quality of services provided by Bank Sumut KCP Syariah Stabat to its customers. The purpose of this study is to see the quality of service provided by the bank using the QFD method in meeting the expectations of its customers, and to see which attributes should be prioritized and improved in the service system. The method used in this study is the Quality Function Deployment (QFD) method assisted by data analysis techniques using SPSS to process the data distributed through a Likert scale-based questionnaire to 100 respondents. The results of this study explain that with the QFD method the customer's expectations that are prioritized are employees who take the time to respond to customer requests. This must be corrected by the bank so that service satisfaction meets customer expectations. In the HOQ matrix it is shown that the technical aspects that are interacted with the customer's preferred attributes have a priority value of 420 with technical responses doing work according to the SOP. This proves that if all services run according to the SOP, the quality of service will also increase.
GAYA RETORIKA BAGIAN METODOLOGI PENELITIAN PADA JURNAL NASIONAL TERAKREDITASI BIDANG SOSIOLOGI Fitria Dinanti, Netty; Puspita, Rini; Armayani, Septi; Fitriani, Wiza; Arono, Arono
Diksa : Jurnal Pendidikan Bahasa dan Sastra Indonesia Vol. 7 No. 2 (2021): Diksa : Jurnal Pendidikan Bahasa dan Sastra Indonesia
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/diksa.v7i2.22652

Abstract

Each writing has its own rhetorical style or characteristics in its description, as well as in the writing on the methodology section of research journal article (AJP) in the field of sociology. This study examines the rhetorical style in the stages (moves) in 23 articles from two research journals in sociology, namely the Journal of Sociology of Society an the Journal of Social Religion. This research methodology uses a qualitative approach with a descriptive method. This research was conducted in Bengkulu, in November – Desember 2021. The data collection technique was using observation techniques. The purpose of this study is to describe the result of the study or rhetorical style on the aspects of the stage (move) in research juournal articles in the field of sociology. The result showed that the most dominant stage used in research journal articles in the field of sociology were Stage 1 (Introduction to the study), Stage 2 (Research subject) and Satge 3 (Research procedur). In research journal articles in the field of sociology is that they predominantly use data collection techniques in the form of observations, interviews, and documentation.
TANTANGAN DAN IMPLIKASI INTEGRASI EKONOMI REGIONAL TERHADAP PEMBANGUNAN EKONOMI KAWASAN ASEAN Naibaho, Angelita Putri; Puspita, Rini; Syahfitri, Eliza
Humantech : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 9 (2023): Humantech : Jurnal Ilmiah Multidisiplin Indonesia
Publisher : Program Studi Akuntansi IKOPIN

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Abstract

Ekonomi ASEAN mengalami peningkatan, tetapi menghadapi tantangan dari perubahan geoekonomi global. Penelitian ini bertujuan untuk mengetahui tantangan dan implikasi integrasi ekonomi regional terhadap pembangunan ekonomi Kawasan ASEAN. Metode penelitian yang digunakan dalam penelitian ini adalah literature review atau studi kepustakaan. Hasil penelitian ini menyatakan bahwa pemerintah negara-negara ASEAN perlu merespons tantangan global dan mencapai penciptaan "Masyarakat Ekonomi ASEAN" melalui tindakan yang tidak dapat terjadi dengan sendirinya. Kepemimpinan politik di Asia Tenggara memiliki peran penting dalam menciptakan kondisi seperti tata kelola pemerintahan dan perusahaan yang baik untuk mendukung pertumbuhan ekonomi. Dengan mengatasi tantangan tersebut, integrasi ekonomi regional dapat memberikan implikasi positif terhadap pembangunan ekonomi di kawasan ASEAN.
Co-Authors Armayani, Septi Arono Arono Fitria Dinanti, Netty Fitriani, Wiza Marliyah, Marliyah Naibaho, Angelita Putri Nasution, Juliana Syahfitri, Eliza