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All Journal Jurnal Farmasi Udayana JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Katalisator Jurnal Teladan: Jurnal Ilmu Pendidikan dan Pembelajaran Jurnal Farmasi Higea Academy of Education Journal Journal Pharmasci (Journal of Pharmacy and Science) Jurnal Pengabdian Harapan Ibu (JPHI)
Deny Sutrisno
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE

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Evaluasi Kepuasan Pelayanan Kefarmasian Di Instalasi Farmasi Rsud H. Abdul Manap Kota Jambi Tahun 2021 Rasmala Dewi; Deny Sutrisno; Chelisia Putri Badri
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol 9, No 1 (2023): April 2023
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v9i1.2787

Abstract

Rumah sakit merupakan suatu organisasi yang sangat kompleks yang menyelenggarakan jenis pelayanan kesehatan melalui pendekatan pemeliharaan kesehatan (promotif, preventif, kuratif, dan rehabilitatif). survei awal dengan wawancara yang dilakukan terhadap pasien terkait kualitas pelayanan di instalasi kefarmasian RSUD H. Abdul Manap, terdapat pasien yang mengeluh mengenai pelayanan yang diterima. Penelitian ini menggunakan metode penelitian survei deskriptif dengan pendekatan Cross Sectional yang dilakukan pada suatu waktu dilihat berdasarkan lima dimensi yaitu, daya tanggap, jaminan, bukti fisik, empati, dan kehandalan. Pasien puas terhadap pelayanan kefarmasian di instalasi farmasi RSUD H. Abdul Manap Kota Jambi Tahun 2021 berdasarkan dimensi jaminan, empati, dan kehandalan. Akan tetapi, pasien kurang puas terhadap pelayanan kefarmasian di instalasi farmasi RSUD H. Abdul Manap Kota Jambi Tahun 2021 berdasarkan dimensi daya tanggap dan bukti fisik. Secara keseluruhan, 45% pasien merasa kurang puas dan 55% pasien merasa puas dengan kualitas pelayanan kefarmasian di Instalasi Farmasi RSUD H. Abdul Manap Kota Jambi.Kata Kunci: RSUD, Abdul Manap, , Evaluasi Kepuasan,The hospital is a very complex organization that provides types of health services through a health maintenance approach (promotive, preventive, curative and rehabilitative). Initial survey with interviews conducted with patients regarding the quality of service at the pharmaceutical installation of H. Abdul Manap Hospital, there were patients who complained about the services received. This study used a descriptive survey research method with a cross sectional approach which was carried out at one time based on five dimensions, namely responsiveness, assurance, tangibles, empathy, and reliability. Patients are satisfied with pharmaceutical services at the H. Abdul Manap Hospital pharmacy installation, Jambi City in 2021 based on the dimensions of assurance, empathy, and reliability. However, patients are dissatisfied with pharmaceutical services at the pharmaceutical installation of H. Abdul Manap Hospital, Jambi City in 2021 based on the dimensions of responsiveness and physical evidence. Overall, 45% of patients were dissatisfied and 55% of patients were satisfied with the quality of pharmaceutical services at the H. Abdul Manap Hospital Pharmacy Installation, Jambi CityKeywords: Hospital, Abdul Manap, Satisfaction Evaluation,
Co-Authors Aisa Dinda Mitra Barmi Hartesi Chelisia Putri Badri Deti Florentina Fitri Diana Hairani Hairani Halimatusaa'diyah Halimatussa'diyah Halimatussa'diyah Kharis Marshanda Marshanda Lia Anggresani Marni Septya Damanik Muammar Khadafi Rahmadevi Rasmala Dewi Santi Perawat Wiwit Wulan Safitri Yulianis . Zahratul Farah