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All Journal JADECS (Journal of Art, Design, Art Education and Culture Studies) Jurnal EMT KITA JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Journal of Information Systems and Informatics JISA (Jurnal Informatika dan Sains) Gestalt : Jurnal Desain Komunikasi Visual Letters in Information Technology Education (LITE) JoMMiT : Jurnal Multi Media dan IT International Journal Software Engineering and Computer Science (IJSECS) Viswa Design : Journal of Design Jurnal Mahasiswa Kreatif
Fami, Amata
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Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Journal : JISA (Jurnal Informatika dan Sains)

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Analyzing User Experience in KAI Access Application using the UEQ Method Maulidya, Icha; Salma, Cynthia Octavania Putri; Beda, Glorian Hilarius Kiantin; Barus, Irma Rasita Gloria; Fami, Amata
JISA(Jurnal Informatika dan Sains) Vol 7, No 1 (2024): JISA(Jurnal Informatika dan Sains)
Publisher : Universitas Trilogi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31326/jisa.v7i1.2007

Abstract

This research aims to provide a comprehensive analysis of the User Experience (UX) components within the KAI Access platform framework, with a particular focus on the need to evaluate the platform's UX. This evaluation is very important because of the emergence of user complaints and usability problems in the KAI Access application rating on the Appstore and Playstore which can affect user satisfaction and overall user engagement. This study leverages insights from previous research in UX analysis, particularly in transportation applications, it identifies key areas for improvement. It implements best practices to ensure a smooth and intuitive user experience. Leveraging frameworks and theories from the field of UX design, the methodological approach revolves around conducting UEQ surveys to comprehensively understand user behavior and interactions. Through systematic evaluation, this research assesses the UX dynamics of the KAI Access system, by carefully examining the strengths, weaknesses, and areas that require improvement to increase user satisfaction and system usability. This research succeeded in showing that the KAI Access platform has good performance in terms of efficiency and reliability. However, from the evaluation there are deficiencies in various areas such as user interface design and interactive responsiveness which are shown in the discussion results indicating the potential for increasing user satisfaction and system usability through pragmatic improvements. Additionally, this paves the way for future research to explore the impact of these improvements on user satisfaction and consider the integration of new technologies for a richer user experience.
Co-Authors Alen, Shereen Anggraeni, Aulia Athallah, Ananda Salma Azizi, Jovita Nabilah Barus, Irma R.G Barus, Irma Rasita Beda, Glorian Hilarius Kiantin Bintang, Denty Nirwana Damara, Rafli Devyanti, Kharisma Nur Faylasuf, Hafiz Fadli Fedrianingsih, Devi Gloria Barus, Irma Rasita Hapsari, Helena Dewi Hidayat, Daffala Viro Holik, Wildan Juliansyah, Rizki Lubis, Muhammad Anggi Mahardhika, Bima Julian Mahendar, Ibnu Aqil Maryadi, Muhammad Rahmat Maulidya, Icha Mindara, Gema Parasti Mu'taz, Faris Afra Muhammad Al Amin Muthiah Humaira Marwa Nurfitriana, Andi Prastyo, Ari Dian Pratama, Reza Prayudo, Galih Ario Putra, Nanda Wijaya Putri, Anatasya Wenita Putri, Evlyn Jane Putri, Najla Amelia Putri, Tiara Ariyanto Rabika, Jonathan Cristiano Rahayu, Kania Sofiantina Rasendriya, Achmad Syahmi Rudiansyah, Cahya Salma, Cynthia Octavania Putri Shabilla, Kanaya Sundari, Nita Thahir, Raisa Mutia Valenza, Ihsan Lana Wafa, Saniyyah Wahyoedi, Bontisesari Wahyoedi5, Bontisesari Wicaksana, Arya Dimas Zahir, Rafi Hilal Zahra, Afnan