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All Journal EQUILIBRIUM EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal EMT KITA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) JOURNAL OF SCIENCE AND SOCIAL RESEARCH JURNAL MANAJEMEN BISNIS Competitive Jurnal Akuntansi dan Keuangan Jurnal Ekonomi Manajemen Ilomata International Journal of Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ilomata International Journal of Management El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam El-Mujtama: Jurnal Pengabdian Masyarakat JURNAL MANAJEMEN AKUNTANSI (JUMSI) Journal of Computer Science and Information Systems (JCoInS) Journal of Student Development Informatics Management (JoSDIM) Jurnal Ekonomika Dan Bisnis Moneter : Jurnal Keuangan dan Perbankan Madani: Multidisciplinary Scientific Journal e-Jurnal Apresiasi Ekonomi Equilibrium: Jurnal Ekonomi Syariah Abdi Masyarakat UIKA
Syarvina, Wahyu
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Journal : Ilomata International Journal of Management

 1 
Effect of Self-Service Technology on Customer Satisfaction in Islamic Banks in Indonesia : FEBI UINSU Students Nugraha, Agung; Harahap, Rahmat Daim; Syarvina, Wahyu
Ilomata International Journal of Management Vol. 5 No. 3 (2024): July 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i3.1217

Abstract

With the advancement of technology, particularly in the banking sector, innovations like ATMs and Mobile Banking have significantly evolved. However, there are accompanying challenges such as security vulnerabilities and network disruptions, which can lead to customer apprehension and dissatisfaction. This research aims to explore the impact of Digital Banking with Self-Service Technology (ATM and Mobile Banking) on Customer Satisfaction in Sharia Banks. The study employs a quantitative research approach with primary data collected through questionnaires from a sample of 50 respondents. Data analysis utilizes SPSS version 23. The findings indicate that both M-Banking and ATM services significantly influence customer satisfaction. Statistical tests, including partial and simultaneous tests, reveal significance levels < 0.05, underscoring the impact of M-Banking and ATM services on enhancing customer satisfaction. Implications from this research underscores the critical role of M-Banking and ATM services in shaping customer satisfaction within Sharia Banks. By addressing security concerns and optimizing network reliability, banks can enhance customer trust and loyalty. Insights from this study can guide banks in refining their digital strategies, improving service quality, and ultimately fostering stronger customer relationships in the digital banking era.
Implementing ISAK 35 in Non-profit Organizations: A Case Study of Yayasan Pendidikan Nurussholih Hasibuan, Jihan Isnaini; Syafina, Laylan; Syarvina, Wahyu
Ilomata International Journal of Management Vol. 5 No. 3 (2024): July 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i3.1226

Abstract

This paper investigates the implementation of ISAK 35 as a framework for financial reporting in non-profit organizations, focusing on Yayasan Pendidikan Nurussholih. The study addresses the significant challenges non-profits encounter in adhering to new accounting standards. It examines why the monthly financial reports of Yayasan Pendidikan Nurussholih do not comply with ISAK 35 and identifies specific implementation hurdles. This research sheds light on the unique difficulties this non-profit organization faces in adopting ISAK 35, an area underexplored in prior literature. A qualitative case study methodology was employed, utilizing both primary (interviews with key informants) and secondary data (bank records, historical documents). Findings reveal that while Yayasan Pendidikan Nurussholih utilizes BOS funds for monthly reporting, it struggles with comprehending and implementing ISAK 35 due to financial constraints, complex bookkeeping, and limited technology use. Non-compliance with ISAK 35 may undermine donor confidence in the foundation's financial disclosures. The study concludes that additional support and resources are essential for non-profits to achieve full compliance with ISAK 35. It emphasizes the necessity of tailored solutions to help non-profit organizations overcome these specific challenges and improve their financial reporting practices.
Co-Authors Agung Nugraha agung setiawan Amanda, Annisa Rizka Amin, Haris Al Angraini, Tuti Aprilia, Dita Asmaul Husna Azhari Akmal Tarigan Chairani, Zizah Damanik, Aryaji Wardana Fadhila Rahma, Tri Inda Fadhila, Tri Inda Hamtheldy, Raihan Zaky Harahap, Rahmat Daim Hasibuan, Abdi Satria Hasibuan, Jihan Isnaini Hasugian, Hotbin Hendra Harmain Imsar, Imsar Kembaren, Nurul Fadhilah Yusri Laylan Syafina, Laylan Lingga, Fitria Ratna Lubis, Listiya Andana Lubis, Zul Fahmi Marliyah, Marliyah Mei Fani, Mukhammad As Alukal Huda Meiliani, Risa Miranda, Miranda Muhammad Ridwan Munthe, Yusnita Ulfah Mustapa  Khamal  Rokan Nufikha, iyundzira Nurbaiti Nurbaiti Nurul Jannah Nurwani Nurwani, Nurwani Pohan, Rahma Nur Azizah Rahimi, Siti Rahma, Tri Indah Fadhila Rahmani, Nur Ahmadi Bi Ramadhani, Sri Raudhatul Jannah Sakinah Saputra, Julfan Siregar, Padrie Payung Sumi, Raudatun Yusrizal Yusrizal Zulpan, Zulpan