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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal Of Widya Medika Junior Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) JURNAL ECONOMINA
Sindrawati, Sindrawati
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Medicine & Pharmacology Public Health Social Sciences

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Journal : Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan

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Pengaruh kualitas layanan dan medical expenses terhadap kepuasan pasien pada pusat kesehatan masyarakat (Puskesmas) Cimahi Tengah Sindrawati, Sindrawati; Muslimah, Elis; Koniah, Koniah; Pratiwi, Merita Gianti; Gumelar, Ikhsan; Zulhazmi, Mohammad Farisan
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 5 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (683.247 KB) | DOI: 10.32670/fairvalue.v4iSpesial Issue 5.2129

Abstract

This study aimed to analyze the effect of service quality and medical expenses on patient satisfaction at the Community Health Center (Puskesmas) in Central Cimahi, West Java. This research was conducted using quantitative methods with a descriptive verification approach. The population in this study were patients at the Cimahi Tengah Health Center in 2020, and the number of samples taken was 100 respondents. The questionnaire in this study was measured using a Likert scale to determine respondents' perceptions of service quality, medical expenses, and the satisfaction they felt. The data obtained were processed using multiple regression analysis with SPSS 23 software. The results of this study indicate that there is a positive effect of service quality and medical expenses on patient satisfaction at the Cimahi Tengah Health Center. The findings of this study can provide views for managers, doctors, nurses, and health workers, especially those at the Cimahi Tengah Health Center, so that patient satisfaction can be further improved.
Co-Authors Abdullah, Muhammad Syukrullah Barokah, Rezky Afiahtul Danika, Andri Dewi, Dewa AL Gumelar, Ikhsan Hanawidjaya, Rd. Ratih Koniah, Koniah Muslimah, Elis Mustikawati, Rita Nia Sumiati Novitayanti, Ni Putu S Pratiwi, Merita Gianti Rahayu, Titien Zulhazmi, Mohammad Farisan