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All Journal Indonesia Prime Journal of Global Research in Public Health
IKA NOVITASARI
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Education Health Professions Medicine & Pharmacology Nursing Social Sciences

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Analysis of problematic credit completion at Bank BNI 46 branch Polewali Mandar Andi Aprasing; Ika Novitasari
Indonesia Prime Vol 6 No 1 (2021): Indonesia Prime
Publisher : Indonesia Prime

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29209/id.v6i1.110

Abstract

Lending to banks generally aims to make a profit, and these results can be obtained in the form of interest received by the Bank in return for services and administrative costs. Credit charged to the customer. This profit is essential for the survival of the Bank. In addition, profits can also increase the Bank's business. The provision of credit carried out in BNI 46, between BNI 46 as a creditor and the customer as a debtor, is a form of channeling funds from the Bank to the community as a function of the Bank itself. In collecting funds from the district and distributing them to the community. This research is empirical normative research, so that field research and data accuracy are carried out with interviews to Bank BNI 46 and the public as recipients. Credit
The Level Of Satisfaction By Participants Program Social Security Services Agency For Health Services Maternal And Child Ika Novitasari; Joko Sutrisno; Riza Tsalatsatul Mufida
Journal of Global Research in Public Health Vol. 4 No. 2 (2019): December
Publisher : Program Studi Ilmu Kesehatan Masyarakat IIK Strada Indonesia

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Abstract

Satisfaction patient is positive the evaluation of the dimensions of services or.Services can be evaluated a small portion of service.It was subjective, is difficult to measure, can berubah-ubah, and a lot of factor influential dimension in a total of human life. Methods used in this research is used the etnometodologi. And techniques of data collection in the sampling method of purposive technique was used in the study. A population that used in research it is a whole join the bpjs ( a body of the social security coverage) that his first facilities are Puskesmas Ciptomulyo Malang city. This research result indicates that the existence of of satisfaction with the service provided by paramedics who is in Puskesmas Ciptomulyo Malang city of respondents (patients) and triangulation of (community figure). Although there were several respondents (patients) feel not satisfied with the services provided they received for medical treatment, because the services from the officer who is unfriendly (judes), waiting time which is too long, space examination which is quite narrow, the officers did not quick response, lack of seating chairs when patients full of, and the limited parking lot. Based on the research that has been carried out , from the five of factors affect a patient begins to satisfaction of: (1) conformity between hope and the fact, (2) services during the process of enjoy services, (3) behavior personnel, (4) the atmosphere and the physical condition of the environment, and (5) promotion or advertisements are in accordance with the fact, and the most dominant influence satisfaction patient is factor the conformity of hope by the fact patients acquire during which the patient services at a public health center Ciptomulyo Malang city.
Co-Authors Andi Aprasing Joko Sutrisno Riza Tsalatsatul Mufida