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All Journal Jurnal Studi Komunikasi Jurnal EMT KITA JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Ensiklopedia of Journal Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Jurnal Informatika Ekonomi Bisnis
Harahap, Erni Febrina
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER LOYALTY MELALUI E-SATIFCATION SEBAGAI MEDIASI DALAM E-COMMERCE INDONESIA Efdison, Zefri; Lova, Anggil Nopra; Yadewani, Dorris; Harahap, Erni Febrina
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 12 No 2 (2024): Volume 12 Nomor 2 Tahun 2024
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jimupb.v12i2.8891

Abstract

This research aims to determine the effect of e-service quality on e-customer loyalty mediated by e-satisfaction among e-commerce users in Indonesia. The sample of this research was 100 respondents. Data was collected using a questionnaire that has been tested for validity and reliability. The data analysis technique used is descriptive analysis using SEM Amos 22. The results of the research show that there is a significant direct influence between e-service quality on e-satisfaction and e-customer loyalty among e-commerce users. There is a partial influence of the mediating impact of e-satisfaction between e-service quality on e-satisfaction and e-customer loyalty on e-commerce users. This shows that customer satisfaction can be built through good service so that customers do not switch to competitors.
PERAN KUALITAS KEHIDUPAN KERJA DAN KEPUASAN KERJA SEBAGAI MEDIASI ANTARA KEPEMIMPINAN SPIRITUAL TERHADAP KINERJA PEGAWAI: BUDAYA ORGANISASI SEBAGAI PEMODERASI (STUDI KASUS PADA PEGAWAI RUMAH SAKIT GIGI DAN MULUT PENDIDIKAN BAITURRAHMAH) Rizki, Fardiansyah Muhammad; Zaitul, Zaitul; Harahap, Erni Febrina
Ensiklopedia of Journal Vol 6, No 4 (2024): Vol. 6 No. 4 Edisi 2 Juli 2024
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v6i4.2561

Abstract

The theoretical implications of research on the role of quality of work life and job satisfaction as mediation between spiritual leadership and employee performance, with organizational culture as a moderator, are as follows: Spiritual Leadership as a Foundation: This research confirms that spiritual leadership can be a strong foundation in improve the quality of work life and employee job satisfaction. According to spiritual leadership theory, leaders who apply spiritual values in their leadership can create a harmonious and motivational work environment. This theory shows that spiritual leadership not only focuses on achieving organizational goals, but also on the welfare and holistic development of employees, thereby motivating them to provide maximum contribution. Mediation Through Quality of Work Life and Job Satisfaction: The findings of this study indicate that quality of work life and job satisfaction play an important role as mediators between spiritual leadership and employee performance. Based on mediation theory, these variables explain how or why spiritual leadership affects employee performance. Employees who experience spiritual leadership tend to have a better quality of work life and higher job satisfaction, which in turn improves their performance. This theory emphasizes the importance of positive working conditions and job satisfaction as factors that bridge the influence of spiritual leadership on employee performance. Organizational Culture as a Moderator: The main implication is the role of organizational culture as a moderator in the relationship between quality of work life, job satisfaction and employee performance. Moderating theory explains that organizational culture can strengthen or weaken the relationship between these variables. A positive, inclusive and supportive organizational culture can strengthen the positive influence of quality of work life and job satisfaction on employee performance. On the other hand, a non-conducive organizational culture can hinder the positive effects of mediation. This confirms the importance of considering organizational culture in the development of leadership and human resource management strategies. Thus, this research provides a deeper understanding of how the interaction between these variables contributes to employee performance in the context of spiritual leadership and organizational culture. This can help organizations develop more effective leadership and culture strategies to improve the quality of work life, job satisfaction, and ultimately overall employee performance.Keywords: Mediation, Quality of Work Life, Job Satisfaction, Employee Performance
Pengaruh Sektor Pertanian, Kehutanan dan Perikanan, Sektor Jasa Pendidikan, Sektor Jasa Kesehatan dan Kegiatan Sosial, Terhadap PDRB ADHK Kabupaten Kerinci Tahun 2013 – 2022 Ernita, Dewi; Harahap, Erni Febrina
Jurnal EMT KITA Vol 8 No 1 (2024): JANUARY 2024
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v8i1.1841

Abstract

This research aims to analyze the influence of the agriculture, forestry, and fisheries sectors, the education services sector, the health services sector, and social activities, as well as the construction sector on the Gross Regional Domestic Product (GRDP) Allocation of Funds from Natural Wealth and Constitutional Rights (ADHK) of Kerinci Regency in the period 2013 – 2022 partially and simultaneously. This research evaluates the extent of influence of the agriculture, forestry, and fisheries sectors, the education services sector, the health services and social activities sector, and the construction sector on the PDRB ADHK of Kerinci Regency partially and simultaneously. The research methodology used involves a qualitative descriptive and quantitative descriptive approach. The research results show that there is a positive influence of the agriculture, forestry, and fisheries sectors, the education services sector, the health services and social activities sector, and the construction sector on the PDRB ADHK of Kerinci Regency. This effect reaches 100% simultaneously.
FAKTOR-FAKTOR YANG MENENTUKAN TINGKAT UPAH DI SUMATERA BARAT Harahap, Erni Febrina
Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Vol 10, No 2 (2024): VOLUME X NO. 2 APRIL 2024
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/me.v10i2.5298

Abstract

AbstrakKesejahteraan tenaga kerja berkaitan erat dengan tingkat upah yang diterima (Harahap, 2018). Menurunnya tingkat upah mengakibatkan penurunan pendapatan tenaga kerja sehingga kesejahteraan juga akan menurun. Upah tenaga kerja diperoleh dari hasil bekerja pada bidang tertentu. Penelitian ini bertujuan untuk menganalisis pengaruh kontrak kerja, tingkat pendidikan, jenis kelamin, jenis pekerjaan, dan lokasi tempat kerja terhadap tingkat upah di Sumatera Barat. Jenis penelitian ini deskriptif dan asosiatif, dengan data sekunder cross section dari hasil Survei Angkatan Kerja Nasional (SAKERNAS) yang dilakukan oleh BPS Provinsi Sumatera Barat tahun 2022. Metode analisis yang digunakan adalah binary logistic regression. Berdasarkan hasil penelitian, dengan Uji Wald diketahui bahwa Kontrak kerja dengan perjanjian kerja waktu tidak tertentu dan perjanjian kerja waktu tertentu berpengaruh positif dan signifikan terhadap tingkat upah, sedangkan dengan perjanjian lisan berpengaruh negatif dan signifikan terhadap tingkat upah. Variabel Pendidikan, jenis kelamin, dan lokasi tempat kerja berpengaruh positif dan signifikan terhadap tingkat upah, selanjutnya jenis pekerjaan berpengaruh positif namun tidak signifikan terhadap tingkat upah.Kata Kunci : Upah, kontrak kerja, pendidikan, jenis kelamin, jenis pekerjaan, lokasi tempat kerja, regresi logistik.ABSTRACTLabor welfare is closely related to the level of wages received. The decrease in the wage rate results in a decrease in labor income so that welfare will also decrease. Labor wages are obtained from the results of working in certain fields. This study aims to determine the effect of the employment contract, level of education, gender, type of work, and workplace location on the level of wages in West Sumatra. This type of research is descriptive and associative. The data used is secondary cross section data from  the National Labor Force Survey (SAKERNAS) conducted by the BPS of West Sumatra Province in 2022. The analytical method used is binary logistic regression. Based on the results of the study, with the Wald Test, it is known that Employment contracts with an indefinite and a certain time work agreement have a positive and significant on the level of wages, and a verbal agreement has a negative and significant.   Education, genger, and workplace location variables have positive and significant effect on the level of wages. And the type of work has a positive but not significant effect on the level of wages. Keywords: wages, employment contracts, education, gender, type of work, workplace location, logistic regression. 
PENGARUH INVESTASI, PENGELUARAN PEMERINTAH, UPAH MINIMUM PROVINSI DAN INFLASI TERHADAP KETIMPANGAN PENDAPATAN DI INDONESIA Astary, Rima; Safitri, Natasya; Zarpani, Zarpani; Harahap, Erni Febrina
Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Vol 10, No 1 (2024): VOLUME X NO. 1 APRIL 2024
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/me.v10i1.5293

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh investasi, pengeluaran pemerintah, upah minimum provinsi (UMP) dan inflasi terhadap ketimpangan pendapatan di Indonesia. Variabel bebas yang digunakan dalam penelitian ini adalah investasi, pengeluaran pemerintah, upah minimum provinsi dan inflasi, sedangkan variabel terikat yang digunakan adalah ketimpangan pendapatan. Series data yang digunakan dalam penelitian ini selama 43 tahun yaitu dari tahun 1980 sampai 2022. Sebelum dilakukan analisis, dilakukan uji asumsi klasik yang meliputi uji normalitas, uji multikolinearitas, uji heterokedastisitas dan uji autokorelasi. Teknik analisis yang digunakan dalam penelitian ini adalah regresi linear berganda dengan metode Ordinary Least Square (OLS). Hasil penelitian menunjukkan bahwa secara parsial semua variabel berpengaruh signifikan terhadap ketimpangan pendapatan di Indonesia, dimana variabel investasi, UMP dan inflasi berpengaruh positif, sedangkan pengeluaran pemerintah berpengaruh negatif. Secara simultan semua variabel bebas berpengaruh terhadap ketimpangan pendapatan di Indonesia dengan nilai determinasi 83,7%.Kata Kunci: Investasi, Pengeluaran Pemerintah, Upah Minimum Provinsi, Inflasi, Ketimpangan Pendapatan
The sustainability development dilemma in green public relations: part of CSR failure? Husain, Muhammad Najib; Harahap, Erni Febrina; Bachtiar, Youna Chatrine; Diawati, Prety; Santos, Ernesto R.N.
Jurnal Studi Komunikasi Vol. 7 No. 3 (2023)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v7i3.7386

Abstract

This study explores the intricate intersection of sustainability development and green public relations (PR) within corporate social responsibility (CSR). Despite significant technological advancements in contemporary society, numerous organisations still face challenges in effectively implementing their CSR efforts, thereby impacting their social credibility. The author investigate the case of Theranos, a well-known company that exemplified failure in this domain, using VOSviewer as an analytical tool. Theranos serves as a singular case study for our analysis. Its downfall serves as a cautionary tale, highlighting the risks associated with companies that exploit sustainable development solely for their ambitious goals. Our study underscores the importance of integrating sustainable practices into company operations and viewing sustainability as an integral component rather than merely acknowledging its value superficially. This article examines moral and ethical concerns and best practices in green public relations, offering insights into the challenges organisations face in pursuing genuine sustainability and social responsibility.
The Influence of Job Mindfulness on Emotional Exhaustion Through Psychological Distress and Workplace Bullying as Mediation Variables Sahab, Syarifah Mulya Safitri M; Harahap, Erni Febrina; Anggraini, Fivi
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 2 (June 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i2.875

Abstract

This research aims to clearly prove the effect of job mindfulness on emotional exhaustion through psychological distress and workplace bullying as mediating variables in employees of Bank Nagari Main Branch, Padang. In the research, 141 people were selected using the census method. Data collection is carried out by distributing questionnaires directly to employees who fulfill the specified selection procedures. The data analysis method used is path analysis which is processed using Partial Least Square (PLS). Job mindfulness and psychological distress have no effect on the emotional exhaustion felt by employees of Bank Nagari Padang Main Branch, while workplace bullying has a positive effect on the emotional exhaustion felt by employees of Bank Nagari Main Branch Padang. In the hypothesis testing stage, it was also found that Job Mindfulness had a negative effect on the psychological distress felt by Bank Nagari Main Branch employees. Apart from that, Job Mindfulness has a negative effect on workplace bullying felt by employees in the Bank Nagari Padang Main Branch environment. In the indirect influence testing stage, it was found that psychological distress did not mediate the relationship between job mindfulness and emotional exhaustion felt by employees of Bank Nagari Main Branch, Padang, whereas in the second indirect influence test, it was found that Workplace bullying was able to mediate the relationship between job mindfulness and emotional exhaustion in Bank Nagari Branch employees at Padang main branch.
Co-Authors Anggraini, Fivi Astary, Rima Bachtiar, Youna Chatrine Dewi Ernita Diawati, Prety Dorris Yadewani Efdison, Zefri Husain, Muhammad Najib Lova, Anggil Nopra Rizki, Fardiansyah Muhammad Safitri, Natasya Sahab, Syarifah Mulya Safitri M Santos, Ernesto R.N. Zaitul Zaitul Zarpani, Zarpani