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All Journal Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Kajian Bisnis STIE Widya Wiwaha
Niken Widyastuti
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN Niken Widyastuti
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 23 No 2 (2015): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.726 KB) | DOI: 10.32477/jkb.v23i2.165

Abstract

Basic mission of a business today is no longer a profit but value creation and value addition for customer. The survey was conducted in the reseach process to determine the level of customer satisfaction on service quality dimensions of Harris & Pop Hotels Denpasar. This research is based on five variables, Reliability (ability of the company to provide prompt service and reliable), Responsiveness (response-ability or alertness companies to help customers and provide fast service), Assurance (ability, courtesy, and trustworthiness which is owned by the staff, danger free, risk, and doubt), Empathy (the ease of having good communications and able to understand customer needs), and Tangible (physical facilities, equipments, employee performance, and means of communications). The analysis is performed based on an approach of importance-performance analysis that show the dimensions of empathy and assurance are considered the most influence on the customers decision to use the services of Harris & Pop Hotels Denpasar.
PENGARUH PENERAPAN QUALITY MANAGEMENT SYSTEM TERHADAP KUALITAS SUMBER DAYA MANUSIA PADA PT. CASUARINA HARNESSINDO BEKASI Niken Widyastuti
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 23 No 1 (2015): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (296.637 KB) | DOI: 10.32477/jkb.v23i1.170

Abstract

This research aim for given prove empirically effect application role of quality management system to factor or variable that influence quality human resources development. This research carry out in PT. Casuarina Harnessindo – Bekasi, with use population with amount 30 respondent with use census sample draw method: sample drawing where all population amount become sample so that amount sample within this research have amount 30 respondent. Data collection technique use documentation and questioner. Data analysis method use research instrument test use validity test and reliability test, hypothesis test consist multiple linear regression, determinan coefficient, test t analysis and F test, classic assumption test consist normality, multicolienearity, heterokesdasity and autocorrelation. Research result show that hypothesis 1 that reveal present significant effect employee role, leader role, relationship leader with employee organization aspect and environment aspect within application ISO quality Management System 9001 – 2000 toward quality of employee resources simultan proved within this research, hypothesis 2 that reveal that present significant effect employee role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 3 that reveal that present significant effect leader role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 4 that reveal present significant relationship leader with employee within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 5 that reveal present significant organization aspect role within application ISO quality Management System 9001–2000, toward quality employee resources not proved within this research, hypothesis 6 that reveal present significant environment aspect role within application ISO quality Management System 9001– 2000, toward quality employee resources not proved within this research.
STRATEGI PENGUATAN KELEMBAGAAN PERKUMPULAN PETANI PEMAKAI AIR (P3A) DI KABUPATEN GUNUNGKIDUL Teguh Budi Prasetya; Arif Kurniar Rakhman; Niken Widyastuti
Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Vol 9, No 1 (2022): Dinamika
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/dak.v9i1.7339

Abstract

Bagi sektor pertanian, irigasi adalah infrastruktur penunjang yang amat penting, sebab ketersediaan air pertanian amat menentukan produktivitas hasil panen. Namun membebankan pengelolaan irigasi pertnian kepada pemerintah jelas tidak mungkin,  sebab dibandingkan dengan tntngan yang dihadapi tentu kemampuan pemerintah  amatlah tidak memadai.  Oleh karena itu, melalui Undang Undang no 7 Tahun 2004 tentang Sumberdaya Air pemerintah berusaha membagi peran dengan partisipasi masyarakat. Perkumpulan Petani Pemakai Air (P3A) adalah wadah yang disediakan bagi petani untuk ikut berperan aktif dalam pengelolaan rigasi, khususnya irigasi tersier.  Namun dalam pelaksanaannya, P3A sendiri masih banyak menemui masalah, baik yang menyangkut aspek i manajemen, organisasi, sustainabilitas maupun kemampuan teknis pengelolaan irigasinya. Ini berakibat masih rendahnya kinerja P3A. Oleh karena itu penguatan kelembagaan P3A harus terus dilakukan. Penelitian ini bertujuan merumuskan strategi penguatan kelembagaan P3A yang  baik  untuk mendukung optimalisasi peran P3A dalam pengelolaan irigasi pertanian Kata Kunci: kelembagaan, strategi, irigasi
Co-Authors Arif Kurniar Rakhman Teguh Budi Prasetya