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All Journal Monex: Journal of Accounting Research Sebatik Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Samudra Ekonomi dan Bisnis JAS (Jurnal Akuntansi Syariah) Akrab Juara : Jurnal Ilmu-ilmu Sosial Ekopem: Jurnal Ekonomi Pembangunan Jurnal Ekonomi Jurnal Pengabdian Masyarakat Indonesia (JPMI) Jurnal Ekonomi, Bisnis, dan Akuntansi Perwira Journal of Community Development (PJCD)
Redjo, Paulina Rosna Dewi
Ekonomi Pembangunan, Universitas Timor
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Medicine & Pharmacology Social Sciences Other

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Journal : Jurnal Samudra Ekonomi dan Bisnis

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Measurement of Hospital Performance in the Border Region of Timor Leste through Customer Satisfaction Aspects Paulina Rosna Dewi Redjo; Marce Sherly Kase
Jurnal Samudra Ekonomi dan Bisnis Vol 14 No 3 (2023): JSEB
Publisher : Fakultas Ekonomi Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33059/jseb.v14i3.6387

Abstract

Kefamenanu Regional General Hospital is the only government hospital in North Central Timor Regency (TTU) as a provider of health services in Kefamenanu City which is a border area. The current presence of the Leona Private Hospital in the district directly forces the Kefamenanu Hospital to improve services so as not to lose credibility in the community. Kefamenanu General Hospital must strive to provide quality health services for the community by formulating a vision, mission, goals, objectives and indicators of success as outlined in a strategic plan. In this article the discussion focuses on aspects of customer satisfaction. The results of the study show that from the perspective of customer satisfaction, it is in the "Satisfied" interval so that the performance of Kefamenanu Hospital can be said to be "Good".
Co-Authors Anggelina Delfiana Klau Anggelina Delviana Klau Desmon Redikson Manane Destin Alfianika Maharani Ismi Andari Kiha, Emilia Khristina Marce Sherly Kase Marce Sherly Kase Natalia Lily Natalia Lily Babulu