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All Journal Jurnal Manajemen Maranatha jurnal teknik informatika dan sistem informasi
Tyas Silvi Ariyani
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Computer Science & IT Decision Sciences, Operations Research & Management

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Analisis Faktor-Faktor yang Mempengaruhi Nasabah Menggunakan Layanan Banking Mandiri Dede Dzurotun Nisa; Tyas Silvi Ariyani; Karina Oktaviani
Jurnal Manajemen Maranatha Vol. 13 No. 1 (2013)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (160.34 KB) | DOI: 10.28932/jmm.v13i1.143

Abstract

Internet in e-commerce and finance have changed the businessenvironment. Customer satisfaction and customer retention increasing developed into a key success factor in e-banking. To determine these factors, this study is based on nine factors, namely Convenience, Acessilability, Future Availability, Privacy,Speed, Fees and Charges, Bank management and image, Design and Content. Data collected from bank customers who use our Internet Banking Mandiri with a sample of 100. Ninth results reveal that these factors have positive influence on the interest to use internet banking Mandiri. Factors design and content is the weakest factor to it, the bank should improve the design and content of the Bank's website in order toattract and increase customers to use Internet Banking Mandiri.Keywords: Internet banking, banking services, customer adoption
Upaya Optimalisasi Pengelolaan Simpan Pinjam Melalui Perancangan Sistem Informasi Manajemen di PT. BPR Arisma Ariyani, Tyas Silvi; Perdana, Ilham
Jurnal Teknik Informatika dan Sistem Informasi Vol 1 No 1 (2015): JuTISI
Publisher : Maranatha University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (516.223 KB) | DOI: 10.28932/jutisi.v1i1.563

Abstract

Savings and credits are primary activities of PT. BPR Arismentari Ayu (Arisma). However, the management of data and information of savings and credit has not been integrated, which causes problems such as the difficulty of finding information and the loss of information due to missing files. A tool for the better management of savings and credit can be integrated and optimized. The purpose of this study is to optimize the business process savings and credit. The type of research is applied research. The data analysis technique employed was a qualitative approach to data sources derived from primary and secondary data. Sampling was conducted with purposive sampling technique, and the validity test of the data was triangulation. The research began with an analysis of current business processes to identify the needs and problem that existed. Furthermore, the analysis of the results are converted into information system design with Unified Modeling Language tool. In order to understand the user petrified design, the user interface was made as an information system. The last step was the design test of information systems using validating requirement. The information system is expected to improve the quality of management of savings and credit in PT. BPR Arisma. Keywords: Savings and Credit Information Systems, UML, System Design, Waterfall.
Co-Authors Dede Dzurotun Nisa Ilham Perdana Karina Oktaviani