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All Journal Jurnal Kesehatan Indonesia Bali Medika Jurnal
Diah Prihartiningsih
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Health Professions Medicine & Pharmacology Nursing Public Health

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Gambaran Kesadaran Perokok Untuk Mengikuti Konseling Di Klinik Berhenti Merokok Di Kota Denpasar Ni Luh Putu Devhy; Ns. A. A. Istri Dalem Hana Yundari; Ika Setya Purwanti; Diah Prihartiningsih
Jurnal Kesehatan Indonesia Vol 9 No 3 (2019): Juli
Publisher : HB PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (56.072 KB) | DOI: 10.33657/jurkessia.v9i3.183

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Abstract Introduction The Smoking Cessation Clinic (SCC) is one of the government's efforts to reduce the number of smokers. The SCC is expected to help people who want to quit smoking. This study aims to describe the awareness of smokers to quit smoking through the clinical consultation service to stop smoking in the city of Denpasar. Method: The design of this study was a cross-sectional study conducted at Puskesmas in the city of Denpasar for 3 months from July to November 2018. Samples were selected using consecutive sampling of 33 people. Data was collected using a structure questionnaire. Results: The results found the potensial utilization of SCC in Denpasar City Health Center was very high, as 25 respondents (75.8%) suggested that their families use the SCC. The opinion of the puskesmas visitors to teaching and learning activities was that most or 57.6% stated that the smoking cessation clinic was effective in making smokers quit smoking. In 2017 there were 177 people use SCC and those who managed until quite smoking are only 5 people. Discussion: The level of utilization of teaching and learning activities is still low because there are still many visitors in the Public Health Centers who are not aware of it. Most of diseases and health problems are related to smoking therefor collaboration SCC with others program are important. All health officers at others program should ask and recommend patient and the family to SCC if there any smokers.
GAMBARAN KEPUASAN PASIEN RAWAT JALAN PESERTA BPJS KESEHATAN DI RUMAH SAKIT UMUM DAERAH SANJIWANI DI KABUPATEN GIANYAR TAHUN 2018: DESCRIPTION OF OUTPATIENT SATISFACTION BPJS HEALTH AT THE SANJIWANI GENERAL HOSPITAL IN GIANYAR Ni Luh Putu Devhy; A.A. Istri Dalem Hana Yundari; Ika Setya Purwanti; Diah Prihartiningsih
Bali Medika Jurnal Vol 5 No 2 (2018): Bali Medika Jurnal Vol 5 No 2 Desember 2018
Publisher : Stikes Wira Medika Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36376/bmj.v5i2.34

Abstract

Pendahuluan : Rumah sakit merupakan salah satu pusat pelayanan kesehatan yang diharapkan dapat memberikan pelayanan yang bermutu kepada masyarakat. Berdasarkan penelitian tentang kepuasan pasien rawat jalan pengguna BPJS masih banyak yang merasakan ketidak puasannya. Penelitian Ini Bertujuan Untuk Mengetahui Bagaimanakah Gambaran Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Di Rumah Sakit Umum Daerah Sanjiwani Di Kabupaten Gianyar Tahun 2018. Metode : Rancangan penelitian ini adalah cross-sectional Study yang dilakukan di Rumah Sakit Umum Daerah (RSUD) Sanjiwani Gianyar selama 3 bulan dari bulan Agustus – November 2018. Sampel dipilih secara consecutive sampling sebanyak 60 orang. Data dikumpulkan menggunakan angket. Hasil : Berdasarkan hasil penelitian 30 orang ( 50%) yang menyatakan kepuasannya, dalam aspek tangible didapatkan sebanyak 20 orang (33,3%), untuk aspek realibility didapatkan sebanyak 23 orang (38,3%), aspek responsivnes sebanyak 39 orang (65%), aspek jaminan assurance sebanyak 27 0rang (45%), sedangkan untuk aspek emphaty sebanyak 32 orang (53,3%). Diskusi : Tingkat kepuasan pasien pengguna BPJS kesehatan sudah sebagian besar puas, walaupun demikian ada beberapa aspek yang perlu ditingkatkan seperti pada aspek realibility dan assurance. Untuk itu rumah sakit perlu menyederhanakan sistem administrasi untuk meningkatkan layanan. Kata kunci : kepuasan, rawat jalan, BPJS kesehatan ABSTRACT Introduction : The hospital is one of the health service centers that are expected to provide quality services to the community. Based on research on outpatient satisfaction BPJS users still feel a lot of dissatisfaction. This Research Aims To Know How The Overview Of Outpatient Satisfaction Of BPJS Health Participants In Sanjiwani General Hospital In Gianyar Regency In 2018. Methode : The design of this study was a cross-sectional study conducted at Sanjiwani Regional General Hospital (RSUD) Gianyar for 3 months from August to November 2018. Samples were selected by consecutive sampling of 60 people.Results : Based on the research results of 30 people (50%) who expressed satisfaction, in the tangible aspect obtained as many as 20 people (33.3%), for the reliability aspect obtained as many as 23 people (38.3%), the responsiveness aspect was 39 people (65%) , assurance assurance aspects are 27 people (45%), while for empathy aspects there are 32 people (53.3%). Discussion : The level of patient satisfaction of health BPJS users has been mostly satisfied, although there are several aspects that need to be improved, such as the realibility and assurance aspects. For this reason, hospitals need to simplify administration to improve services.Keywords : satisfaction, outpatient, National health insurance
Co-Authors A.A. Istri Dalem Hana Yundari Ika Setya Purwanti Ni Luh Putu Devhy Ni Luh Putu Devhy Ns. A. A. Istri Dalem Hana Yundari