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All Journal Jurnal Bisnis dan Manajemen IDEI: Jurnal Ekonomi & Bisnis
Meylani Tuti
STIE Pariwisata Internasional (STEIN)
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Customer Relationship Management and Brand Image’s Influence on Loyalty through Decision to Stay Meylani Tuti; Nanda Putri Wicaksono
Jurnal Bisnis dan Manajemen Vol 8, No 2 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 2 Tahun 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v8i2.5750

Abstract

The study’s aim is analyzing the influence of management of customer relationship and brand image on loyalty by way of decision to stay. Population of this study was guests who stayed more than twice at Santika Taman Mini Hotel. The sampling technique uses purposive sampling to obtain 243 respondents. The method of data analysis is quantitative descriptive. The quantitative analysis is done by the use of SEM (Structural Equation Modeling). The results of this research indicate that customer relationship management has a significant which gives influence on stay decision , brand image has got influence which is significant on decision to stay, customer relationship management has a significant influence on loyalty, brand image has a significant influence on loyalty, decision to stayhas a significant on loyalty, customer relationship management has an influence that is indirect on loyalty through decision to stay, and brand image has an indirect influence on loyalty through decision to stay.
PENGARUH KUALITAS PRODUK, PROMOSI PADA KEPUASAN HARGA MELALUI KEPUTUSAN PEMBELIAN DI RESTORAN RICHEESE FACTORY JATIWARINGIN Vini Nurbaniyah; Meylani Tuti
IDEI: Jurnal Ekonomi & Bisnis Vol 3, No 1 (2022): JUNE 2022
Publisher : Insan Doktor Ekonomi Indonesia (IDEI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38076/ideijeb.v3i1.114

Abstract

The purpose of this study was to analyze and determine the effect of product quality and promotion  on  price  satisfaction  through  purchasing  decisions  at  Richeese  Factory Jatiwaringin. The population in this study are consumers who have made purchases more than twice and the sampling technique used is accidental sampling with a total of 201 respondents. The data analysis method used is the Structural Equation Model using Lisrel 8.7. The results showed that promotion had a significant effect on price satisfaction but product quality had no effect on price satisfaction. On the other hand, product quality has an influence on purchasing decisions and vice versa promotion has no effect on purchasing decisions. Meanwhile, price satisfaction has a significant effect on purchasing decisions. Tujuan dari penelitian ini adalah untuk penelitian ini bertujuan untuk menganalisis dan mengetahui pengaruh kualitas produk dan promosi pada kepuasan harga melalui keputusan pembelian di Richeese Factory Jatiwaringin. Populasi dalam penelitian ini adalah konsumen yang sudah melakukan pembelian lebih dari dua kali dan teknik sampling yang digunakan adalah accidental sampling dengan jumlah responden sebanyak 201 orang. Metode analisis data yang digunakan adalah Structural Equation Model dengan menggunakan Lisrel 8.7. Hasil penelitian menunjukkan bahwa promosi memiliki pengaruh signifikan pada kepuasan harga namun kualitas produk tidak memiliki pengaruh pada kepuasan harga. Di sisi lain, kualitas produk memiliki pengaruh pada keputusan pembelian dan sebaliknya promosi tidak berpenga- ruh pada keputusan pembelian. Sementara itu, kepuasan harga berpengaruh signifikan pada keputusan pembelian.
Co-Authors Nanda Putri Wicaksono Vini Nurbaniyah