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PRAKTIK PENGISIAN SPT WAJIB PAJAK BADAN PADA SISWA-SISWI SMK KARYA BHAKTI KABUPATEN BREBES Ririh Sri Harjanti; Nurul Mahmudah; Ghea Dwi Rahmadiane; Musyafa alfarizi; Elisa Purwitasari
Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Vol 2, No 1 (2019): Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstormin
Publisher : Politeknik Harapan Bersama

Tujuan Pengabdian Masyarakat ini adalah untuk menambah wawasan dan kompetensi di bidang perpajakan khususnya dalam memahami perhitungan dan pengisian SPT Wajib Pajak Badan, khalayak kegiatan pengabdian masyarakat ini adalah siswa-siswi SMK Karya Bhakti Kabupaten Brebes. Adanya bentuk-bentuk pelatihan berupa pengisian Form SPT Wajib Pajak Badan untuk meningkatkan kompetensi perpajakan bagi siswa-siswi SMK Karya Bhakti Kabupaten Brebes, yang beralamat di Jalan Taman Siswa, Saditan, Kecamatan Brebes Kabupaten Brebes Jawa Tengah. Jarak tempuh kampus dengan khalayak sasaran kurang lebih 5km yang dapat ditempuh menggunakan trasportasi mobil. Metode atau cara yang digunakan dalam Kegiatan Pengabdian pada Masyarakat ini adalah pertama dengan menggunakan metode survei, dimana tim melakukan survei langsung ke lokasi untuk pengumpulan data awal. Selain melakukan survei, tim juga melakukan observasi dan wawancara. Observasi dan wawancara ini dilakukan pada tahap awal dalam rangka mengumpulkan data dan mencari permasalahan sebelum memutuskan kegiatan pengabdian seperti apa yang sesuai dengan khalayak sasaran. Wawancara dilakukan dengan pihak guru dari SMK Karya Bhakti Kabupaten Brebes.Kata Kunci :Pajak, SPT, Wajib Pajak, Badan

ANALISIS SERVICE QUALITY SIAKAD TERHADAP KEPUASAN USER (Studi Kasus: Mahasiswa Prodi Akuntansi Politeknik Harapan Bersama) Bahri Kamal; Ghea Dwi Rahmadiane; Erni Unggul Sedya Utami
Monex: Journal of Accounting Research Vol 8, No 1 (2019)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/monex.v8i1.1268

User satisfaction is very important for an educational institution, one of them is a university. Quality services are absolutely necessary to meet student expectations, the better the quality of SIAKAD given by the university to students will also provide various benefits to the university. This research has several problem boundaries, among others, focusing on the analysis of five dimensions of service quality, namely tangibles, reliability, responsiveness, assurance, and empathy to user satisfaction. Respondents in this study were SIAKAD users, especially students of the Accounting Department at Polytechnic of Harapan Bersama Tegal of 2015-2017. The population of this study were students of Accounting Department of 2015-2017 in Polytechnic of Harapan Bersama Tegal totaling 1,271 students. The sampling technique used was Proportionate Stratified Random Sampling, where samples were taken based on strata. One way to determine the sample size in this study were to use the Slovin formula, amounting to 93 respondents. The method of analysis in this study used validity test, reliability test, classic assumption test, and simple linear regression test. The hypothesis in this study there was an influence between Service Quality of SIAKAD on user satisfaction. The results of this study indicate that the service quality (X) variable was obtained with tcount value were 1.301 then tcount > ttable were 1.301 > 0.677 then the hypothesis was accepted which means that the service quality (X) variable influences user satisfaction (Y). The results of Ndori, Akhmad (2015), Taman, Abdullah et al (2013), Fikri, Sirhan et al (2016), and Murgiono (2010) showed that service quality had a positive effect on student satisfaction.Keywords : service quality, user satisfaction, SIAKAD

Pengaruh Kualitas Terhadap Loyalitas dengan Kepuasan Pelanggan Sebagai Variabel Mediasi Ghea Dwi Rahmadiane; Erni Unggul Sedya Utami; Hesti Widianti
Jurnal Ilmu Manajemen dan Bisnis Vol 13, No 1 (2022): Jurnal Ilmu Manajemen dan Bisnis. Maret 2022
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jimb.v13i1.40227

AbstractPenelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel mediasi pada pelanggan BRI Cabang Brebes. Jenis penelitian ini merupakan penelitian kuantitatif dengan data pimer dan menggunakan teknik kuesioner dan wawancara dengan metode accidental sampling pada pelanggan BRI Cabang Brebes. Teknik analisis dalam penelitian ini dengan menggunakan Analysis of Moment Structure (AMOS) untuk menganalisis data yang ada. Hasil dari penelitian ini antara lain Kualitas layanan berpengaruh positif terhadap kepuasan pelanggan. Kualitas layanan tidak berpengaruh terhadap loyalitas pelanggan. Kepuasan pelanggan berpengaruh positif pada loyalitas pelanggan. Kepuasan pelanggan memediasi hubungan antara kualitas layanan terhadap loyalitas pelanggan.Kata Kunci: kepuasan pelanggan; kualitas pelayanan; loyalitas pelanggan AbstrakThis study aims to determine the effect of service quality on customer loyalty with customer satisfaction as a mediating variable on customers of BRI Branch Brebes. This type of research is a quantitative research with primary data and using questionnaires and interviews with accidental sampling method on customers of BRI Branch Brebes. The analysis technique in this study uses the Analysis of Moment Structure (AMOS) to analyze the existing data. The results of this study include the quality of service has a positive effect on customer satisfaction. Service quality has no effect on customer loyalty. Customer satisfaction has a positive effect on customer loyalty. Customer satisfaction mediates the relationship between service quality and customer loyalty.Kata Kunci: customer loyalty; customer satisfaction; service quality

ANALISIS PERTUMBUHAN STARTUP BISNIS DI KOTA TEGAL Ghea Dwi Rahmadiane; Erni Unggul Sedya Utami; Tika Anggraeni
Management Insight: Jurnal Ilmiah Manajemen Vol 17 No 2 (2022): Managament Insight: Jurnal Ilmiah Manajemen
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar

Potensi pasar e-commerce dan bisnis aplikasi digital yang luas ke depan, mengundang para calon wirausaha untuk berlomba-lomba mendirikan perusahaan pemula atau lebih dikenal dengan startup. Tujuan penelitian ini adalah untuk mengetahui pengaruh faktor SDM, faktor infrastruktur, dan faktor keamanan siber terhadap pertumbuhan startup. Populasi dalam penelitian ini adalah Asosiasi UMKM Apik Banget Kota Tegal yang terdaftar sebagai binaan Dinas Tenaga Kerja dan Perindustrian Kota Tegal yang berjumlah 75 UMKM. Sampel yang digunakan adalah Sampel Jenuh. Penyebaran kuesioner dalam penelitian ini dilakukan dengan mengirimkan e-mail ke seluruh startup pada Asosiasi UMKM Apik Banget Kota Tegal dan pengisian kuesioner secara On-Line melalui aplikasi google formulir. Metode analisis yang digunakan adalah Analisis Regresi Berganda, dengan sebelumnya melakukan Uji Kaulitas Data, Uji Asumsi Klasik, dan Uji Signifikansi. Berdasarkan hasil olah data, ditemukan bahwa faktor SDM, faktor infrastruktur, dan faktor keamanan siber berpengaruh terhadap pertumbuhan startup. Sampel penelitian ini sebagian besar bergerak dalam bidang industri kuliner dengan skala mikro dan tergolong bisnis baru, sehingga inovasi bukan menjadi fokus utama. Riset selanjutnya dapat menggunakan jenis industri yang memiliki tingkat persaingan tinggi dengan skala industri yang lebih besar. Kata Kunci: SDM; infrastruktur; keamanan siber; pertumbuhan startup

Payroll Accounting System of Lecturers At Politeknik Harapan Bersama Ghea Dwi Rahmadiane
JPA : Journal of Public Accounting Vol 1, No 2 (2021): Journal of Public Accounting Vol. 1 No. 2, Desember 2021
Publisher : Politeknik Harapan Bersama

In carrying out its company operations, companies need to develop an adequate system and procedure so that all company activities can run smoothly. In providing salaries or wages, companies may not give salaries or wages arbitrarily, because salaries or wages are a form of company appreciation for all employee contributions to the company for the work that has been done, the amount of income received by the employee, the minimum must follow the laws and government regulations that regulate wages that are adjusted in each region in the form of the Minimum Wage. This study aims to determine the salary information system for lecturers at Politeknik Harapan Bersama. This study uses primary data in the form of interviews with the Head of Finance and Head of Personnel at Politeknik Harapan Bersama and uses secondary data in the form of organizational structure and payroll system flowcharts. The analytical technique used in this study is qualitative analysis which underlies theory of Mulyadi (2001). The results of this study can be said that the payroll information system at the Harapan Bersama Polytechnic is in accordance with the theory of Mulyadi (2001) with the compatibility between the functions involved in the system, the documents used, internal controls, accounting records, and flowcharts on the payroll system for the lecturers of Politeknik Harapan Bersama. The Accounting Section which controls the lecturers' payroll process is still in the Finance Department, therefore it is recommended that the Accounting Section become an independent section in order to have better policies in the process of controlling the payroll system for Politeknik Harapan Bersama lecturers.

ANALISIS SERVICE QUALITY SIAKAD TERHADAP KEPUASAN USER (Studi Kasus: Mahasiswa Prodi Akuntansi Politeknik Harapan Bersama) Bahri Kamal; Ghea Dwi Rahmadiane; Erni Unggul Sedya Utami
Monex: Journal of Accounting Research Vol 8, No 1 (2019)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/monex.v8i1.1268

User satisfaction is very important for an educational institution, one of them is a university. Quality services are absolutely necessary to meet student expectations, the better the quality of SIAKAD given by the university to students will also provide various benefits to the university. This research has several problem boundaries, among others, focusing on the analysis of five dimensions of service quality, namely tangibles, reliability, responsiveness, assurance, and empathy to user satisfaction. Respondents in this study were SIAKAD users, especially students of the Accounting Department at Polytechnic of Harapan Bersama Tegal of 2015-2017. The population of this study were students of Accounting Department of 2015-2017 in Polytechnic of Harapan Bersama Tegal totaling 1,271 students. The sampling technique used was Proportionate Stratified Random Sampling, where samples were taken based on strata. One way to determine the sample size in this study were to use the Slovin formula, amounting to 93 respondents. The method of analysis in this study used validity test, reliability test, classic assumption test, and simple linear regression test. The hypothesis in this study there was an influence between Service Quality of SIAKAD on user satisfaction. The results of this study indicate that the service quality (X) variable was obtained with tcount value were 1.301 then tcount more than ttable were 1.301 more than 0.677 then the hypothesis was accepted which means that the service quality (X) variable influences user satisfaction (Y). The results of Ndori, Akhmad (2015), Taman, Abdullah et al (2013), Fikri, Sirhan et al (2016), and Murgiono (2010) showed that service quality had a positive effect on student satisfaction.Keywords : service quality, user satisfaction, SIAKAD

Peningkatan Tata Kelola Organisasi Dengan Penganganan Tata Naskah Dinas Politeknik Harapan Bersama Tegal Ratri Wikaningtyas; Ghea Dwi Rahmadiane; Bahri Kamal
ALKHIDMAH: Jurnal Pengabdian dan Kemitraan Masyarakat Vol. 2 No. 1 (2024): Januari : Jurnal Pengabdian dan Kemitraan Masyarakat
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/alkhidmah.v2i1.696

This community service aims to improve organizational governance at Politeknik Harapan Bersama through the handling of official manuscripts. A community service approach is used to involve internal stakeholders of Politeknik Harapan Bersama in the process of improving organizational governance. This service involves the development of more effective official manuscript guidelines, training for administrative staff regarding the implementation of these guidelines, as well as assistance in the implementation and evaluation process. The results showed an improvement in administrative efficiency, accountability, and transparency in the organizational governance process at Politeknik Harapan Bersama. The positive impacts of this service include reduced administrative workload, increased compliance with applicable regulations, and increased employee satisfaction regarding administrative processes. In addition, external parties also experience increased comfort and speed in getting services from Politeknik Harapan Bersama. This service makes a real contribution to efforts to improve organizational governance in educational institutions. The practical implication is that there is a better understanding of the importance of official manuscripts in supporting the efficiency and transparency of administrative processes in higher education institutions.

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