Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen dan akuntansi Terapan (JIMAT) Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Emi Wardati
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
ANALISIS PENGARUH KUALITAS MANAJEMEN PENANGANAN KELUHAN PELANGGAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING Adhitya Yoga Prasetya; Emi Wardati
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol 9 No 2 (2018): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.18 KB)

Abstract

This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service quality, quality customer problem management,affect overall customer satisfaction and customer loyalty. Moreover, thelatter in turn are significantly related to customer customer loyalty.
MENDORONG PERILAKU ETIS TENAGA PENJUALAN MELALUI GAYA KEPEMIMPINAN MANAJER PENJUALAN Emi Wardati
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol 5 No 1 (2014): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.857 KB)

Abstract

A significant amount of research has focused on the ethicaldilemmas facing business-to-business salespeople and the conflictsthese salespeople face in making decisions on how best to representand sell their products. A number of studies have identified thecommon implications that result as a consequence of ethical orunethical behavior, but few studies have made an attempt tounderstand the factors that lead to ethical salesperson intentions.The present study empirically examines antecedents of ethicalsalesperson behavior.
DETERMINAN LOYALITAS MAHASISWA Emi Wardati
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol 6 No 1 (2015): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the effect of determinant factors of student loyalty.Population in this study were students in STIE Totalwin Semarang.Based on purposive sampling method, 240 samples were obtained byobservation data. The results of this study indicate that studentssatisfaction, students trust, students commitment, and students perceptionabout learning has significant influence on student loyalty
Pengelolaan Keuangan pada UMKM di Desa Dawuhan Kecamatan Wanayasa Kabupaten Banjarnegara Astohar Astohar; Emi Wardati; Sugiharti Sugiharti; Andriana Olo
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 3 No. 2 (2024): Juni : Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v3i2.4182

Abstract

Micro, Small and Medium Enterprises (MSMEs) in Dawuhan Village, Wanayasa District have experienced quantitative development. Differences occur in MSMEs that consistently make financial reports, especially micro and small businesses that are not in line with quantitative developments. MSMEs in Dawuhan Village do not routinely report MSME performance (operational and financial) so that financial conditions cannot be known early by MSME owners. Lecture, discussion, simulation and question and answer methods regarding the benefits and uses of preparing reports were chosen for delivering the material. The results of the community service show that actions are still needed to convince MSMEs regarding the importance of financial reports. Several participants were able to understand and were enthusiastic about participating in the training. In the future, training and introduction of financial applications related to MSMEs such as Buku Warung, Siapik or other applications are needed. The role of the Banjarnegara Regency Government apparatus (related agencies) through Dharma Wanita, Pokdarwis or Karang Taruna (youth groups) needs to be improved.
Co-Authors Adhitya Yoga Prasetya Andriana Olo Astohar Astohar Sugiharti Sugiharti