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Pengukuran Tingkat Kepuasan Pengguna Jasa Angkutan Udara Terhadap Kinerja Penanganan Bagasi pada Maskapai Penerbangan PT.X di Bandara Husein Sastranegara – Bandung Dina Yuliana
WARTA ARDHIA Vol 40, No 4 (2014)
Publisher : Research and Development Agency of The Ministry of Transportation

Ground handling is the activity of the airline in term of service to passengers, baggage, cargo, and post, using certain supporting equipments for aircraft movement in the airport (origin and destination). This study aimed to measure the level of satisfaction (perception and expectation) of the passengers of airline X to its performance on baggage handling in the airport based on the attributes of service quality. Importance Performance Analysis (IPA) was used in the study and the results indicate that there are 4 attributes in Quadrant I which are the speed of ground handling operator when serving the arrival baggage of passengers, operator service in response of complaints, the punctuality for baggage claim schedule, and the guarantee of security of passengers’ baggage which are kept by the airline. The biggest value of gap is the security guarantee of passengers’ baggage (-2,52) and the value of CSI is 56,879% which means that the index of passenger satisfaction is at unsatisfactory criterion. Ground handling merupakan suatu aktivitas perusahaan penerbangan yang berkaitan dengan penanganan atau pelayanan terhadap penumpang berikut bagasi, kargo, pos, peralatan bantu pergerakan pesawat di darat selama berada di bandar udara (keberangkatan dan kedatangan). Tujuan penelitian ini adalah untuk mengukur tingkat kepuasan (persepsi dan harapan) dari penumpang Maskapai Penerbangan PT. X terhadap kinerja penanganan bagasi di bandara berdasarkan atribut-atribut kualitas pelayanan. Analisis data yang digunakan adalah Analisis Kepentingan dan Kinerja (IPA). Hasil Penelitian menunjukkan bahwa kuadran I terdapat empat atribut yaitu kecepatan petugas ground handling pada saat penanganan kedatangan bagasi penumpang, pelayanan petugas dalam menangani komplain, ketepatan waktu informasi pengambilan bagasi sesuai jadwal, dan jaminan keamanan bagasi penumpang yang dititipkan ke airlines. Nilai kesenjangan (gap) terbesar adalah jaminan keamanan bagasi penumpang (-2,52). Nilai CSI sebesar 56,879%, artinya indeks kepuasan penumpang pada kriteria tidak memuaskan.

Sistem Pengemanan Pengangkutan Kargo Udara di Bandar Udara Sepinggan - Balikpapan Dina Yuliana
WARTA ARDHIA Vol 38, No 1 (2012)
Publisher : Research and Development Agency of The Ministry of Transportation

Research of air cargo transportation security in Sepinggan Airport - Balikpapan aims to analyse and evaluate the secunty of air cargo transport. Samples of research are PT. Darma Bandar Mandala, PT. Birotika S, and PT. Suryagita Nusaraya. The results showed that combined matrix IFAS and EFAS implementation of air cargo security is obtained SO = 3,585 > WT=1,329.Penelitian keamanan kargo udara di Bandara Sepinggan Balikpapan bertujuan untuk menganalisis dan mengevaluasi keamanan transportasi kargo udara. Sampel penelitian adalah PT. Danna Bandar Mandala, PT. Birotika S, dan PT. Stuyagita Nusaraya. Hasil penelitian menunjukkan bahwa IFAS matriks gabungan dan EFAS pelaksanaan keamanan kargo udara dipero1eh SO=3.58 > WT=1.329.

Strategi PT. Citilink Dalam Upaya Meningkatkan Daya Saing Perusahaan Maskapai Penerbangan Di Indonesia Dina Yuliana
WARTA ARDHIA Vol 39, No 1 (2013)
Publisher : Research and Development Agency of The Ministry of Transportation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v39i1.109.42-55

PT Citilink is a low cost carrier that is currently increasing its market share.The purpose of this study was to analyze the internal and external factors and strategy of PT.Citilink in improving the competitivenes airlines in Indonesia. This research using SWOT analysis method. The results showed that the internal factors are 14 elements consisting of 7 (seven) elements of strength and 7 (seven) elements of weakness. External factors are 13 elements consisting of 9 (nine) elements of opportunities and 4 (four) elements of threats. SWOT analysis shows the total strength score is 1.49, the total weaknes score is 0.71, the total opportunities score is 2.63 and the total threats score is 0.56. Currently, the position of the PT. Citilink is in a state that is growing so that the most appropriate strategy is a strategy of pricing and promoting.PT. Citilink merupakan salah satu perusahaan berbiaya murah yang saat ini sedang meningkatkan pangsa pasarnya. Tujuan penelitian ini adalah untuk menganalisis faktor-faktor internal dan eksternal dan strategi yang dapat dilakukan PT.Citilink dalam upaya meningkatkan daya saing perusahaan maskapai penerbangan di Indonesia. Metode penelitian menggunakan teknik analisis SWOT. Hasil penelitian menunjukan bahwa terdapat faktor internal (dalam kendali manajemen) sebanyak 14 elemen terdiri dari elemen kekuatan sebanyak 7 (tujuh) dan elemen kelemahan sebanyak 7 (tujuh) . Faktor eksternal (diluar manajemen)sebanyak 13 elemen terdiri dari elemen peluang sebanyak 9 (sembilan) dan elemen ancaman sebanyak 4 (empat). Hasil analisis SWOT menunjukkan skor total kekuatan adalah 1,49, skor total kelemahan adalah 0,71, skor total peluang adalah 2,63 dan skor total ancaman adalah 0,56. Saat ini, posisi PT. Citilink berada dalam keadaan yang sedang tumbuh sehingga strategi yang paling tepat adalah strategi pricing dan promoting.

Evaluasi Pengamanan Penerbangan di Bandara Ahmad Yani - Semarang Dina Yuliana; wasjud wasjud
WARTA ARDHIA Vol 37, No 2 (2011)
Publisher : Research and Development Agency of The Ministry of Transportation

Security is a fundamental factor that must be met by an airport in which to achieve such security, among which must be fulfilled bothin terms of both quantity and quality of personel anda flight safety equipment.Flight security evaluation at Ahmad Yani Airport - Hyderabad aims to determine the condition of safety Ahmad Yani Airport - Semarang associated with personnel, facilities and security procedures at airports.The observation result shows less sensitive walk trhough metal detector (WTMD) VIP room and a space in the SCP 2 is less adequate, there is still a lack of female officersfor inspection atthe X-Ray, use your check has not been consistent securitystickers, the laying of goods in X-Ray is stillthere that were stacked, the object of vital airport (such as: tower) is not guarded by security, control access to the entire perimeter, is not yet available Airport Security Program (ASP) and Airport Emergency plan (AEP) has not been updated.

Evaluasi Penyelenggaraan Angkutan Udara Lebaran 2009 di Bandara Internasional Sultan Hasanuddin Makassar Dina Yuliana; Endang Dwi Agustini
WARTA ARDHIA Vol 35, No 4 (2009)
Publisher : Research and Development Agency of The Ministry of Transportation

The number of passenger air transport movements during Lebaran 2009 in Sultan International Airport Makassar reached 126,907 passengers, or up 126.91% from the previous year. Institutions associated with the implementation of transport Lebaran is Adbandara, PT. Angkasa Pura I (Persero), Police, TNI-AU, Public Health, Security and Scout. Problems in implementation include the supervision of the airlines to travel agents about searching Seat -is very weak resulting in user satisfaction lack of air transport services with information assurance seats, the plane delays still occur either because of technical and operational factors, waiting lists, Check in Counter.

Faktor-Faktor Yang Membedakan Pemilihan Maskapai Penerbangan Rute Yogyakarta-Jakarta Dina Yuliana
WARTA ARDHIA Vol 34, No 1 (2008)
Publisher : Research and Development Agency of The Ministry of Transportation

Penumpang angkutan udara dengan rute Yogukarta-Jakarta mempunyai beberapa pilihan maskapai penerbangan yang dapat dipilih antara lain Adam Air, Batavia Air, Madala Air, Garuda Indonesia dan Lion Air/Wings Air. Faktor yang mempengaruhi adalah tarif, pelayanan di darat (7 atribut) dan pelayanan di kabin (7 atribut). Tujuan penelitian ini dalah untuk mengetahui faktor-faktor yang membedakan pemilihan penerbangan. Analisis diskriminan dapat menunjukkan perbedaan dan mengklasifikasikan penumpang ke dalam grup yang diamati.Penelitian ini di Bandara Adi Sutjipto dengan menggunakan kuesioner diisi Oleh 164 responden, terdiri dari 32 responden Batavia Air, 34 responden Mandala Air, 29 responden Lion Air/Wings Air, 30 responden Adam Air dan 39 respoden Garuda Indonesia. Responden dalam penelitian ini adalah calon pemmpang pesawat yang dipilih secara acak. Responden pernah melakukan perjalanan dengan menggunakan pesawat yang sama paling tidak satu kali dalam jangka waktu setahun terakhir. Dengan analisis diskriminan dilakukan klasifikasi berdasarkan 4 grup maskapai penerbangan (maskapai penerbangan swasta), dan 2 grup maskapai penerbangan (Garuda Indonesia dan penerbangan swasta). Hasil penelitian menunjukkan bahwa terdapat perbedaan pemilihan maskapai penerbangan. Faktor yang paling membedakan pemilihan 4 grup maskapai penerbangan dalah frekuensi penerbangan pesawat. Faktor yang membedakan 2 grup maskapai penerbangan adalah layanan di dalam pesawat (koran, majalah, video dan lain-lain), frekuensi penerbangan pesawat dan tarif. Layanan di dalam pesawat dalah faktor yang paling membedakan pemilihan 2 grup maskapai penerbangan. Analisis diskriminan berdasarkan 2 grup maskapai penerbangan mampu mengklasifikasikan responden dengan tepat.

Kajian Tentang Tarif Pelayanan Jasa Kargo dan Pos Pesawat Udara di Bandara Sam Ratulangi Manado Dina Yuliana; Eny Yuliawati
WARTA ARDHIA Vol 35, No 1 (2009)
Publisher : Research and Development Agency of The Ministry of Transportation

Research about Cargo and Post Service Charge in Sam Ratulangi Airport has been done. The result show that Cargo and Post Service Charge based fare(Rp.515,- per kg) and cargo companys willingness to pay (Rp.323,- per kg) are higher than current cargo and post service charge (Rp.300,- per kg) and based on their perception it was proved that almost 53,3% stated good 46,7% fair and there is no client stated bad against the facility of Cargo and Post Service Charge outgoing domestic.

Kajian Lalu Lintas Angkutan Udara Penumpang dan Kargo di Bandara Internasional Soekarno-Hatta Dina Yuliana
WARTA ARDHIA Vol 36, No 2 (2010)
Publisher : Research and Development Agency of The Ministry of Transportation

Forecasting is needed in the planning and designing process structure and infrastructure of airport such as air side facilities, supporting facilities. land side facilities, and even the road network from and to the airport. Airport development is on air traffic forecasting. By using a quantitative model with exponential smoothing and the regression model (causal) will be obtained traffic forecats of air transport passengers and cargo at Soekarno-Hatta Internasional Airport. The results of the study showed that growth prediction of air transport in 2010 for 8.75% and the growth of air cargo decreased by -2.17%

Peningkatan Kinerja Pengamanan di Bandara El-Tari Kupang Dina Yuliana
WARTA ARDHIA Vol 36, No 4 (2010)
Publisher : Research and Development Agency of The Ministry of Transportation

Research of improvement airport security performance takes survey at El Tari Airport — Kupang has been implemented. The purpose of the study was to assess the level of security services and know the perception of air transport passengers in the El Tari Airport – Kupang on the security services provided by the airport operator (PT Angkasa pura I). The results of the research found that by using gap analysis can be known 5 (five) in order to prioritize security improvements at the El Tari Airport – Kupang, namely ease of luggage document processing procedures at the airport, the adequacy of the amount of equipment used for baggage inspection at airports, the attitude of the security officer in providing service, convenience checks of passengers and goods at airports and behaviors, skills, and skills of security. Quadrant analysis (importance and performance) shows the attributes that need attention and necessary efforts to repair the attitude of the security officer in poviding services and behavior, skill and ability of the baggage document at the airport.

Strategi Pengembangan Pelayanan Publik di Bandar Udara Internasional Soekarno Hatta - Cengkareng Dina Yuliana
WARTA ARDHIA Vol 41, No 4 (2015)
Publisher : Research and Development Agency of The Ministry of Transportation

The Ministry of Transportation has instructed to Airport Management to improve public service. The instructions contained in the Circular of the Ministry of Transportasion No. HK.209/I/16PHB.2014 dated December 31, 2014 about Improvement of Public Service at the Airport in Indonesia. This research is aimed to evaluate development strategy of Soekarno Hattta Airport in improving public services based on a combination of internal and external factors. The method used SWOT analysis which is then formulated in the Cartesian diagram, External Internal matrix and SWOT matrix. Result of the analysis shows that the Cartesian Diagram of Soekarno Hatta International Airport in Cengkareng currently resides in quadrant I that means the Soekarno Hatta International Airport in Cengkareng on the competitive position of a very strong market in the business of airport with high competitiveness. There are four alternative strategies (SO, WO, ST, WT) which can be applied in the development of public services at Soekarno Hatta International Airport Cengkareng. Keywords: public services, airport, SWOT, alternative strategies. Kementerian Perhubungan telah menginstruksikan kepada pengelola bandara untuk meningkatkan pelayanan kepada publik. Instruksi tersebut termuat dalam Surat Edaran Kementerian Perhubungan No. HK.209/I/16PHB.2014, tertanggal 31 Desember 2014, tentang Peningkatan Pelayanan Publik di Bandar Udara Seluruh Indonesia. Tujuan penelitian untuk mengetahui strategi pengembangan Bandara Soekarno Hattta Cengkareng dalam peningkatan pelayanan publik di bandara berdasarkan kombinasi dari faktor internal dan faktor eksternal bandar udara. Metode penelitian menggunakan analisis SWOT yang kemudian dirumuskan pada Diagram Cartesius, Matrik Internal Eksternal dan Matrik Swot. Hasil analisis pada Diagram Cartesius menunjukkan bahwa posisi Bandara Internasional Soekarno Hatta Cengkareng terletak pada kuadran I berarti Bandara Internasional Soekarno Hatta Cengkareng pada posisi kompetitif pasar yang sangat kuat dalam bisnis kebandarudaraan dan berdaya saing tinggi. Terdapat empat alternatif strategi (SO, WO, ST, WT) yang dapat diterapkan dalam pengembangan pelayanan publik di Bandara Internasional Soekarno Hatta - Cengkareng. Kata kunci: pelayanan publik, bandar udara, SWOT, strategi alternatif

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