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All Journal Journal of Applied Data Sciences
Shih-Chih Chen
Southern Taiwan University of Science and Technology, Taiwan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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The Empirical Study of Usability and Credibility on Intention Usage of Government-to-Citizen Services Tsang-Hsiang Cheng; Shih-Chih Chen; Taqwa Hariguna
Journal of Applied Data Sciences Vol 2, No 2: MAY 2021
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v2i2.30

Abstract

E-government allows governments to service citizens in a more timely, effective, and cost-efficient method. The most popular benefits of Government-to-Citizen (G2C)are the simple posting of forms and registrations, serve citizens, improvement of education information and e-voting. This paper analyzes the influence of website usability and the credibility on both citizen satisfaction and citizen intention to use an e-government website, as well as the impact of citizen satisfaction on citizen intentions. To prove the validity of our proposed research model, empirical analysis was performed with 366 valid questionnaires using Partial Least Square. The results of the research show that credibility of website e-government usage had significant effects on citizen satisfaction which in turn affects citizen intention to use, and citizen satisfaction also significantly affected citizen intention to use. However, the usability of e-government websites slightly influences citizen satisfaction and citizen intention to use.
Co-Authors Taqwa Hariguna Tsang-Hsiang Cheng