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All Journal Journal of the Community Development in Asia
Adnan Abbas Alqallaf
Kuwait University
Humanities

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Journal : Journal of the Community Development in Asia

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Factors Affecting Organizational Success: A Case Study of Foodpanda Nurhafizah Kamilah; Daisy Mui Hung Kee; Muhamad Syafiq; Shaidatul Aina; Hui San Yap; Adnan Abbas Alqallaf; Majdi Anwar Quttainah
Journal of the Community Development in Asia (JCDA) Vol 3, No 3 (2020): Journal of The Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.364 KB) | DOI: 10.32535/jcda.v3i3.890

Abstract

The purpose of this study is to examine the success factors of Foodpanda. Foodpanda is one of the leading online food delivery marketplaces and is spread out globally. Its main job is to enable users to place orders at nearby restaurants with the assistance of its website or via its mobile app. The study used questionnaires to collect data from Foodpanda’s employees in addition to the customers that used Foodpanda apps in Malaysia. The result shows that employee loyalty, job satisfaction, and customer satisfaction are the factors that drive the success of Foodpanda.
Co-Authors Daisy Mui Hung Kee Hui San Yap Majdi Anwar Quttainah Muhamad Syafiq Nurhafizah Kamilah Shaidatul Aina