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All Journal E-Jurnal Manajemen Universitas Udayana Journal of International Conference Proceedings
Rudi Triadi Yuliarto
Sekolah Tinggi Ilmu Ekonomi Boedi Oetomo
Humanities Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION Rudi Triadi Yuliarto
E-Jurnal Manajemen Vol 10 No 1 (2021)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EJMUNUD.2021.v10.i01.p04

Abstract

The purpose of this study was to determine the effect of service quality on customer satisfaction at the Pontianak Class II Port Authority and Harbormaster Office. The population used in this study were 81 people (census). This study uses multiple linear regression analysis, with SPSS statistical software. Service quality variables, with the dimensions of physical evidence (tangibles), and assurance, each have a positive and significant effect on customer satisfaction, then the reliability, responsiveness and empathy variables each show no significant influence on customer satisfaction. This research found that the guarantee variable has the greatest influence on customer satisfaction. Keywords: physical evidence (tangibles), reliability, responsiveness, assurance, and empathy, customer satisfaction.
Which Stock Market Index Performed Positively During The Covid-19 Outbreak?: From Economic Perspective With Differential Test Analysis Girang Permata Gusti; Rudi Triadi Yuliarto; Novira Kusrini
Journal of International Conference Proceedings (JICP) Vol 4, No 2 (2021): Vol 4, No 2 (2021): Proceedings of the 10th International Conference of Project
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v4i2.1237

Abstract

The purpose of this study is to research the world's major stock indexes that have performed positively during the COVID-19 outbreak. This study uses a quantitative method using different test analyses, by comparing the typical stock market index prices from January to August 2019, 2020, and 2021. The research sample used is 45 major world stock indices, with the source of compiling and collecting data on the investing.com website. The results showed that the stock indexes of US NASDAQ Composite (IXIC), Denmark (OMX Copenhagen 25), New Zealand (Dow Jones New Zealand), Russia (MOEX), Taiwan (Taiwan Weighted), and Turkey BIST 100 (XU100) had a positive impact and significantly during the COVID-19 outbreak. Countries that have a quick response in dealing with Covid-19, will have better preparations to prevent deaths and economic downturn, than countries that underestimate this outbreak.
The Mediation Role of Trust from Past Experience on Market Orientation and MSME Performance: A Quantive Study During the Covid-19 Pandemic in Indonesia Rudi Triadi Yuliarto; Girang Permata Gusti
Journal of International Conference Proceedings (JICP) Vol 4, No 2 (2021): Vol 4, No 2 (2021): Proceedings of the 10th International Conference of Project
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v4i2.1238

Abstract

This research investigates the impact of market orientation on MSME performance with attention to the mediating role of trust in past experiences. The connection was examined using CB-SEM with a sample of 267 MSME managers in Indonesia, with a structured questionnaire design on a 7-point Likert scale. The finding of this research is that trust in past experience has a crucial role in improving the connection between market orientation and MSME performance. By listening to the success of previous transactions, consumers are going to be more confident to shop for these MSME products, which needless to say will affect increasing MSME performance in terms of total sales.
The Role of Digital Innovation in Improving Financial Performance in MSMEs in Indonesia Girang Permata Gusti; Rudi Triadi Yuliarto
Journal of International Conference Proceedings (JICP) Vol 5, No 3 (2022): 2022 BICAB International Conference Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v5i3.1779

Abstract

This study aims to fill the research gap that occurs between digital orientation and digital capability on financial performance. In previous research, there are still relatively few research models on financial performance that include digital innovation in the research model, on this basis, this study tries to examine the role of digital innovation, whether it can mediate the relationship between these two variables. This research uses descriptive method with associative research design. The data collection method used is the test technique to measure the knowledge of the respondents and by distributing a questionnaire with the lingkert's scale which is selected randomly in the population with certain criteria (purposive sampling), with a total of 200 MSMEs as respondents. The result of this research is that all hypotheses are accepted. For business managers, digital innovation is an important thing to do. The more innovated, the greater the opportunity to improve the financial performance of the business being run.
Co-Authors Girang Permata Gusti