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All Journal SISFOTENIKA CENDEKIA: Jurnal Studi Keislaman
I gede kt. Tjahyadi Putra Budhi
STMIK STIKOM Bali
Computer Science & IT Education

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Pengukuran Customer Satisfaction Index Terhadap Pelayanan di Century Gym I gede kt. Tjahyadi Putra Budhi; Ni Kadek Sumiari
SISFOTENIKA Vol 7, No 1 (2017): SISFOTENIKA
Publisher : STMIK PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (395.262 KB) | DOI: 10.30700/jst.v7i1.131

Abstract

Kepuasan adalah penilaian terhadap suatu produk dengan membandingkan kenyataan dan harapan pada produk tersebut. Kepuasan pelanggan berpengaruh terhadap loyalitas dan kesetiaan pelanggan. Kepuasan Pelanggan memberikan dampak positif pada kelangsungan suatu organisasi dan dapat memberikan rekomendasi kepada calon pelanggan yang baru. Pengukuran tingkat kepuasan pelanggan adalah salah satu cara dari century Gym untuk menjaga kualitas pelayanan terhadap pelanggan.Customer Satisfaction Index adalah metode untuk mengukur kepuasan pelanggan berdasarkan atribut yang akan diukur seperti keandalan, daya tanggap, jaminan, dan empati. Tujuan dari penelitian adalah untuk meningkatkan kinerja pelayanan, fasilitas dan penanganan keluhan pelanggan dari Century Gym. Hasil dari penelitian ini adalah perhitungan tingkat kepuasan pelanggan di Century Gym yang dinilai dari atribut  bukti fisik (tangible) keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (emphaty). Hasil yang diperoleh dari penelitian ini adalah persetase tingkat kepuasan konsumen dari kelima atribut tersebut. Perhitungan ini bermanfaat bagi organisasi untuk mengetahui tingkat kepentingan pelanggan dan kinerja organisasi menurut persepsi pelanggan. Selain itu dengan adanya penelitian ini juga bisa diketahui kualitas pelayanan yang perlu ditingkatkan dan mendorong upaya peningkatan kualitas pelayanan untuk meningkatkan kepuasan pelanggan century gym.
IMPLEMENTASI PELATIHAN DAN PENDIDIKAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DI STMIK STIKOM BALI I Gede Kt. Tjahyadi Putra Budhi
CENDEKIA: Jurnal Studi Keislaman Vol. 4 No. 1 (2018): JUNI 2018
Publisher : Sekolah Tinggi Agama Islam Hasan Jufri Bawean

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37348/cendekia.v4i1.48

Abstract

STMIK STIKOM Bali is one of the private universities in Bali. During the course of the development of leadership and culture in universities many have had a change. The main factor that has changed in the organizational culture is the development of technology and the increasing number of human resources. Organizational culture in a company that is a university is carried out to achieve the goals and vision and mission of a company. STIKOM Bali has a different organizational culture from other private universities. The main issue at this time is the relationship between education and training and organizational culture on employee performance. Currently employees in universities have an agenda for training and education activities, this is done to improve company performance. Increased companies are influenced by adequate and reliable human resources in carrying out activities. Education and training as well as organizational culture in universities have a considerable influence on the performance of employees themselves. From the urgency, it was felt necessary to do a training on organizational culture education in order to have a positive impact on employee performance at STIKOM Bali. This study uses a single case study with a descriptive qualitative approach. Primary sources are obtained from interviews, observation and documentation. From the results of research that has been found that training and education in organizational culture has a positive impact on employee performance at STIKOM Bali. This will be a reference in human resource development and affect the improvement of the company's vision and mission.
Co-Authors Ni Kadek Sumiari