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Improving Customer Satisfaction in Circle-K Companies Through Services in Indonesia Rahman, Arif; Ariandi, Fajri; Santosa, Jaka; Arista, Roynaldi
JURNAL MANAJEMEN BISNIS Vol 7 No 2 (2020): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v7i2.544

This study aims to determine the influence of service to customers satisfaction at PT Circelka Utama Jakarta main Outlets Circle K Regatta Apartement Jakarta.The research method used is descriptive quantitative method. The author used SPSS Version 21 to calculate the validity test, reliability test, correlation coefficient test, test coefficient of determination, and test the regression equation. The service applied has been running well based on the result of calculation of correlation coefficient of 0.689 with error 5% table 0.689>0.20, then there is a strong correlation. Based on the coefficient of determination obtained result 0.474 or 47% value of the amount of customer satisfaction by service data, while the remaining 53% was influenced by other factors such as price, promotion, and corporate image. Based on the research showed the quality service which includes the tangible, realibility, responsive, assurance, and emphaty to depend on the particular satisfaction simultaneously. Emphaty dimension is variable which influences with full and has the biggest impact on customers satisfaction Circle K of Regatta Apartment Jakarta.

Analisis Pelaksanaan Pencatatan Petty Cash (Kas Kecil) Pada PT MNI Entertainment Jakarta Pusat Eulin Karlina; Fajri Ariandi; Siti Dedeh Humaeroh; Rini Martiwi
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Each company must have a cash section formed, and the cash portion will be assisted by a petty cash section signed by the petty cash implementation officer and related functions to assist operational performance directly. transactions that occur are not very complicated, but must carry out management properly and thoroughly based on the operating procedures of the existing company. For this reason, the author tries to make a final assignment regarding the recording of petty cash at PT MNI Entertainment, Central Jakarta. The method used in this study is to use a qualitative descriptive method with data collection techniques through observation, interviews and documentation. The registration of petty cash at PT MNI Entertainment Central Jakarta is by using the imperst method, which in this method the determination of the amount of petty cash funds is always fixed in the period. In the implementation of the Petty Cash there are implementation procedures and several records that are applied to carry out operational activities such as the establishment of a petty cash fund, and refill petty cash funds.

FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BERWIRA USAHA DI ERA NEW NORMAL Roynaldi Arista; Juniarti Eka; Fajri Ariandi; Tuty Mutiah
Jurnal Mitra Manajemen Vol 5 No 4 (2021): Jurnal Mitra Manajemen Edisi April
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52160/ejmm.v5i4.524

Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi minat berwirausaha di era new normal dengan variabel motivasi, kreativitas dan inovasi terhadap minat berwirausaha. Penelitian ini merupakan studi kasus dengan metode penelitian asosiatif interaktif. Populasi penelitian adalah seluruh mahasiswa / i Universitas Bina Sarana Informatika Cabang Kalimalang Jakarta Timur. Teknik pengambilan sampel dilakukan dengan cara purposive s ampling sebanyak 50 responden yaitu mahasiswa/i Universitas Bina Sarana Informatika Cabang Kalimalang. Semester akhir yang pernah mendapatkan mata kuliah kewirausahaan. Analisa data penelitian kuantitatif yang mencakup analisis korelasi, analisis determinasi dan analisis regresi linear berganda (simultan), serta uji hipotesis yang menggunakan uji-t dan uji-F (ANOVA). Pengolahan data dilakukan dengan program SPSS 17.0 for windows diperoleh nilai koefisien korelasi r = 0,856. Koefisien determinasi r2 = 0,714 artinya kontribusi variabel motivasi, kreativitas dan inovasi terhadap variasi minat berwirausaha sebesar 71,4% dan sisanya sebesar 28,6% dipengaruhi oleh faktor lain. Persamaan regresi diperoleh ? = 1,362 + 0,360 X1 + 0,377 X2 + 0,529 X3. Berdasarkan uji ANOVA (Uji F) disimpulkan bahwa faktor-faktor yang mempengaruhi minat berwirausaha di era new normal dengan variabel motivasi, kreativitas dan inovasi berpengaruh secara bersama-sama terhadap minat berwirausaha dan berperan aktif terhadap minat berwirausaha pada mahasiswa/i Universitas Bina Sarana Informatika Cabang Kalimalang. Model regresi hasil penelitian ini terbukti benar dan layak digunakan untuk peramalan.

Improving Customer Satisfaction in Circle-K Companies Through Services in Indonesia Arif Rahman; Fajri Ariandi; Jaka Santosa; Roynaldi Arista
Jurnal Manajemen Bisnis Vol. 7 No. 2 (2020): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v7i2.208

This study aims to determine the influence of service to customers satisfaction at PT Circelka Utama Jakarta main Outlets Circle K Regatta Apartement Jakarta.The research method used is descriptive quantitative method. The author used SPSS Version 21 to calculate the validity test, reliability test, correlation coefficient test, test coefficient of determination, and test the regression equation. The service applied has been running well based on the result of calculation of correlation coefficient of 0.689 with error 5% table 0.689>0.20, then there is a strong correlation. Based on the coefficient of determination obtained result 0.474 or 47% value of the amount of customer satisfaction by service data, while the remaining 53% was influenced by other factors such as price, promotion, and corporate image. Based on the research showed the quality service which includes the tangible, realibility, responsive, assurance, and emphaty to depend on the particular satisfaction simultaneously. Emphaty dimension is variable which influences with full and has the biggest impact on customers satisfaction Circle K of Regatta Apartment Jakarta.

Persepsi E-Commerce Shopee terhadap Tingkat Daya Beli pada Pelanggan yang Berprofesi sebagai Karyawan Dani Chandra Utama; Arif Rahman; Fajri Ariandi; Roynaldi Arista
Jurnal Informatika Ekonomi Bisnis Vol. 4, No. 4 (2022)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v4i4.176

Buyers who work as employees are customers who are sales targets. This study aims to analyze the perceptions of customers who work as employees of E-Commerce Shopee. This analysis becomes a reference in identifying the level of purchasing power on the influence of price, promotion and quality of service. The data studied is the purchase intention of employees of PT Caterpillar Indonesia Batam. This study uses a quantitative descriptive method. The sampling technique was purposive sampling, namely 50 Shopee users as an employee online shopping platform. The results of this study show that based on the t test, price perceptions have a positive and insignificant effect on purchase intention, and based on the t test, promotion and service quality have a positive and significant effect on purchase intention. Based on the calculated t value for the price perception variable (X1) is 3.167, with a sig value of 0.146, the Promotion variable (X2) is 3.175 with a sig value of 0.325, the Service Quality variable (X3) is 0.225 with a sig value of 0.757. These results indicate that the perceived price, promotion, and service quality variables have a positive and partially significant effect on the purchase intention variable. The value of the regression equation test is 0.762, 0.780 and 0.678 which means that the relationship between perceptions of price, promotion, and service quality with employee performance is positive and significant. While the test results of the coefficient of determination, namely employee buying interest of 0.686 or 68.6%, are influenced by perceived price, promotion and service quality factors, while the rest are influenced by other factors.

Pelaksanaan Strategi Promosi pada Yamaha Yefta 3 Motor Cabang Jati Asih Bekasi Arif Rahman; Fajri Ariandi; Nur Octaviani
Paradoks : Jurnal Ilmu Ekonomi Vol. 3 No. 2 (2020): April
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Strategi promosi merupakan bauran pemasaran yang terakhir, dalam menghadapi persaingan perusahaan memerlukan strategi promosi yang tepat dan efektif. Tujuan penelitian ini adalah untuk mengetahui pelaksanaan strategi promosi pada Yamaha Yefta 3 Motor cabang Jati Asih Bekasi. Metode penelitian yang digunakan adalah deskriptif kualitatif, sedangkan metode pengumpulan data dengan menggunakan metode observasi, wawancara, dan dokumentasi. Dari hasil penelitian telah dilakukan bahwa prosedur dan pelaksanaan strategi promosi dilakukan dalam periode 3 bulan sekali, diantaranya periklanan, sales promotion, dan personal selling. Adapun pihak yang berhubungan dengan ketentuan strategi promosi adalah Direktur, Marketing, Supervisior, dan Keuangan. Efektivitas dan evaluasi, efektivitas diukur dari besarnya realisasi penjualan dan planning penjualan.

Persepsi E-Commerce Shopee terhadap Tingkat Daya Beli pada Pelanggan yang Berprofesi sebagai Karyawan Dani Chandra Utama; Arif Rahman; Fajri Ariandi; Roynaldi Arista
Jurnal Informatika Ekonomi Bisnis Vol. 4, No. 4 (2022)
Publisher : SAFE-Network

Buyers who work as employees are customers who are sales targets. This study aims to analyze the perceptions of customers who work as employees of E-Commerce Shopee. This analysis becomes a reference in identifying the level of purchasing power on the influence of price, promotion and quality of service. The data studied is the purchase intention of employees of PT Caterpillar Indonesia Batam. This study uses a quantitative descriptive method. The sampling technique was purposive sampling, namely 50 Shopee users as an employee online shopping platform. The results of this study show that based on the t test, price perceptions have a positive and insignificant effect on purchase intention, and based on the t test, promotion and service quality have a positive and significant effect on purchase intention. Based on the calculated t value for the price perception variable (X1) is 3.167, with a sig value of 0.146, the Promotion variable (X2) is 3.175 with a sig value of 0.325, the Service Quality variable (X3) is 0.225 with a sig value of 0.757. These results indicate that the perceived price, promotion, and service quality variables have a positive and partially significant effect on the purchase intention variable. The value of the regression equation test is 0.762, 0.780 and 0.678 which means that the relationship between perceptions of price, promotion, and service quality with employee performance is positive and significant. While the test results of the coefficient of determination, namely employee buying interest of 0.686 or 68.6%, are influenced by perceived price, promotion and service quality factors, while the rest are influenced by other factors.

Analisis Komparatif Kinerja Keuangan PT Ace Hardware Indonesia Tbk Periode Sebelum, Selama, dan Pasca Pandemi Covid-19 Syafuddin Syafuddin; Arif Rahman; Fajri Ariandi; Roynaldi Arista
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1629

Penelitian ini bertujuan untuk mengetahui perbandingan kinerja keuangan pada PT Ace Hardware Indonesia Tbk pada periode sebelum pandemic dan pada saat dan pasca pandemi COVID-19. Penelitian ini menggunakan pendekatan deskriptif kuantitatif. Jenis data yang digunakan adalah data sekunder yang diperoleh dari Bursa Efek Indonesia berupa laporan keuangan PT Ace Hardware Indonesia Tbk (AHI) pada periode sebelum pandemic Covid 19 (2017-2019) sebagai pencerminan kondisi sebelum pandemi COVID-19 dan laporan keuangan tahun 2020-2022 sebagai pencerminan kondisi saat dan pasca pandemi COVID-19. Alat analisa data menggunakan SPSS versi 22 dan uji Wilcoxon Sign Test merupakan uji non parametrik yang digunakan untuk menganalisis data pada dua kelompok yang berkaitan, termasuk dalam kasus sebelum dan sesudah yang mana objek yang sama diamati pada dua kondisi yang berbeda. Hasil penelitian ini menunjukkan adanya peningkatan dan penurunan kinerja keuangan masing-masing perusahaan yang menjadi sampel pada variabel yang diujikan. Hasil analisis dari empat rasio dapat disimpulkan bahwa PT. Ace Hardware Indonesia, Tbk terdapat perbedaan yang signifikan antara periode sebelum pandemi dan pada saat dan pasca pandemi Covid 19. Hasil penelitian menunjukkan bahwa kinerja keuangan dengan menggunakan rasio dan Wilocxon test mengalami penurunan kinerja keuangan di masa dan pasca pandemi Covid 19 dibandingkan dengan periode sebelum Covid 19.

PENGARUH METODE PEMBAYARAN KOMPENSASI TERHADAP KINERJA TUTOR Ariandi, Fajri
Perspektif : Jurnal Ekonomi dan Manajemen Akademi Bina Sarana Informatika Vol 16, No 1 (2018): Maret 2018
Publisher : www.bsi.ac.id

SG cibubur alternativ learning guidance in improving the performance of the tutor should pay attention to severalways, one of the most important thing is compensation. A good compensation pay mentmethod will have an impacton the performance of the tutor. If the performance of the tutor is good then it will have a good impact also in the quality of learning guidance agencies. At this time the method of payment of compensation using the transfer system. The payment with the transfer system has some disadvantages compared to the payment method of cash payment system implemented in the period until 2016. Therefore with this research may be able to provide a solution which the method of payment of compensation is the most ideal tutor for the tutor.Keywords: Compensation, Performance, Tutor

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