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All Journal CESS (Journal of Computer Engineering, System and Science) InfoTekJar (Jurnal Nasional Informatika dan Teknologi Jaringan) JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) Jurnal Sistem Informasi Kaputama (JSIK) Community Development Journal: Jurnal Pengabdian Masyarakat Journal of Computer Networks, Architecture and High Performance Computing JiTEKH (Jurnal Ilmiah Teknologi Harapan) Jurnal Minfo Polgan (JMP) Prosiding Snastikom Prioritas : Jurnal Pengabdian Kepada Masyarakat Innovative: Journal Of Social Science Research Jurnal Ilmu Komputer dan Sistem Informasi
Ahmad Zakir
Universitas Harapan Medan
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Ilmu Komputer dan Sistem Informasi (JIRSI)

 1 
Survei Kepuasan Pelanggan Terhadap Layanan Service AC Menggunakan Metode Importance Performance Analysis (IPA) Yumna Shafira; Ahmad Zakir; Andi Marwan Elhanafi
Jurnal Ilmu Komputer dan Sistem Informasi Vol. 2 No. 3 (2023): September 2023
Publisher : LKP Unity Academy

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Abstract

Consumer satisfaction is a major factor in the service and goods business sector. Efforts to determine consumer satisfaction at the level of performance in terms of service quality contained in PT. BEST is currently conducted through a consumer satisfaction survey. The survey was conducted manually and the form of the interview was not based on the criteria as a standard required for the uniformity of survey material, so it was difficult to carry out further analysis. Therefore, it is necessary to have a system to measure the level of customer satisfaction by applying an analytical method that considers the level of performance between the level of interest or expectations of the respondents. The purpose of this study is to apply the IPA method which is used to find out the attributes that need to be improved or reduced based on the location of the quadrant mapping. The result of this research is a system that is able to determine the level of customer satisfaction based on the level of performance and the level of importance as well as which attributes should be improved or reduced.
Co-Authors Andi Marwan Elhanafi Ari Pramana Arie Rafika Dewi Arnes Sembiring Budi Arisa Utomo Siregar Danar A. Rumbiarmytha Dedi Irwan Dedy Irwan Dian Agus Purwanto Divi Handoko Edy Rahman Syahputra Fachrul Rozi Lubis Fatma Wani Silitonga Febrica Hotmaulina Sitorus Hani Aisyah Harahap, Herlina Husni Lubis Ihsan Lubis Isna Choina Muhammad Zulhafiz Nanda Aulia Rifki Rachmat Aulia Rachmat Aulia Siregar, Yunita Sari Syahputri, Nenna Irsa ulfa Dwi Yanti Yumna Shafira Zihan Silvya