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All Journal Jurnal Informatika Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Mitra Manajemen REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Jurnal Minfo Polgan (JMP) Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Dini Setyorini
Universitas Bina Sarana Informatika
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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Journal : Widya Cipta : Jurnal Sekretari dan Manajemen

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Kualitas Pelayanan Pemasangan Listrik Prabayar Pada PT. PLN (Persero) Area Pelayanan Banyumanik Semarang Dini Setyorini
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (383.778 KB) | DOI: 10.31294/widyacipta.v3i2.5267

Abstract

Abstract – It cannot be denied that at present the public service is a concern of the public. Ordinary public service come from agencies that serve the community for the needs of every community. This study aims to determine quality of service for prepaid electricity installation at PT. PLN (Persero) Banyumanik Semarang service area. Analysis of the data used is a score interpretation (IS) obtained from respondents. Respondents numbered 80 people using purposive sampling. While to complete this research, the author also uses secondary data obtained from various existing sources. Based on the results of the research conducted it can be concluded that the dimensions that show service quality include tangibles ( direct evidence), reliability, responsiveness, assurance and emphaty show a strong interpretation where customers feel satisfied with the quality service of PT. PLN (Persero) Banyumanik Semarang service area.Key words : quality, service, satisfaction
Co-Authors Alwan Nurwisanto Apriyanto Apriyanto Apriyanto M.Kom Apriyanto M.Kom Athallah Rafi Perdana Elpa Hermawan Enok Tuti Alawiah Hasanudin Holilah Romlah Lulut Intan Permana Putri Nurhayaty, Ety Putu Niken Vincensia Nesha Rosmita Rosmita Rosmita Rosmita Rosmita