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All Journal Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Media Pustakawan
Rita Yulianti
Universitas Gadjah Mada
Religion Library & Information Science Social Sciences

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Evaluasi Program Pendidikan Pemakai Dengan Model CIPP di Perpustakaan Fakultas Teknik UGM Nova Indah Wijayanti; Rita Yulianti; Bagus Wijaya
Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Vol 3, No 1 (2019)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/tik.v3i1.790

Abstract

The optimal use of libraries is through user education, because through this program users get a series of knowledge about information sources. One way to find out the success of a program is to do an assessment. This study aims to evaluate the implementation of user education that has been implemented in the Library of the Faculty of Engineering UGM. CIPP Model (Context, Input, Process & Product) used for evalution with a qualitative approach. Research subjects were members of the UGM Faculty of Engineering who had attended user education programs and library management team. Data collection is done with documentation, interviews, and observations. The results showed (1) the Context evaluation was good, there was a match between the program with the vision and mission of the institution, (2) Evaluation of inputs was good, supporting facilities and facilities were adequate, (3) Process evaluation was sufficient, the implementation schedule needed to be improved, ( 4) Evaluation of the product is good, there is a certificate as a sign of following the activity by achieving the competency that has been set. The factors that support the implementation of the program are competency of human resources, communication, adequate facilities and infrastructure, and good cooperation with stakeholders. The factors that hinder the program are the schedule of activities that are not yet routine, those responsible for the program cannot be delegated to other people, there is no analysis of student needs, and there is no written policy on this program. The recommendation of this research is that it is necessary to improve several inhibiting factors so that the implementation of user education activities can run smoothly in accordance with the stated goals.
Perancangan Chat Bot Messenger Dengan Pendekatan User Centered Design (Studi Kasus : Perpustakaan Fakultas Teknik UGM) Nova Indah Wijayanti; Rita Yulianti; Bagus Wijaya
Media Pustakawan Vol 26, No 4 (2019): Desember
Publisher : Perpustakaan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (580.628 KB) | DOI: 10.37014/medpus.v26i4.555

Abstract

Revolusi industri dalam bidang informasi di Perpustakaan telah mengalami perkembangan.. Tantangan yang dihadapi oleh perpustakaan adalah bagaimana penerapan konsep 4.0 ini disesuaikan dengan sumber daya yang dimiliki perpustakaan. Penelitian ini bertujuan untuk mengetahui bagaimana merancang dan mengembangkan chatbot yang berfungsi sebagai customer service.  Metode penelitian yang digunakan dengan Google Design Sprint yang terdiri dari Understand, Define, Diverge, Decide, Prototype  dan  Validate. Analisis data menggunakan user centered design yaitu kesesuaian antara desain dengan kebutuhan dan keinginan pengguna. Hasil dan Pembahasan yaitu penerapan Artificial Intelligence di Perpustakaan dengan cara memasang chatbot untuk pekerjaan customer service bisa dilakukan dengan memanfaatkan aplikasi manychat. Fitur yang dipasang disesuaikan dengan FAQ (Frequanlty Ask Question) yang telah didokumentasikan di Perpustakaan.  Hasil penelitian adalah chatbot berhasil dipasang dan bisa berfungsi dengan baik melalui usability test. Untuk hasil lebih optimal dibutuhkan integrasi dengan channel komunikasi lain yang dimiliki oleh perpustakaan.
Co-Authors Bagus Wijaya Bagus Wijaya Nova Indah Wijayanti Nova Indah Wijayanti