Article Per Year (5 Year)
p-Index From 2019 - 2024
0.444
P-Index
This Author published in this journals
All Journal Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat)
Dini Suhardini
Universitas Pendidikan Indonesia
Religion Humanities Education Library & Information Science Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Tingkat Kepuasan Pemustaka Terhadap Kinerja Pustakawan di Perpustakan Daerah Kabupaten Sukabumi Neni Apriyani; Laksmi dewi; Dini Suhardini
Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Vol 5, No 2 (2021)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/tik.v5i2.2850

Abstract

User service is an important element in the library. Libraries should provide the best services to the users or what is often called as excellent services. The excellent service really needs to be supported by the high performance of the librarian. So the users can feel satisfaction from the service thet get. This study aims to determine the level of the user’s satisfaction to the librarian’s performance in Perpustakaan Daerah Kabupaten Sukabumi and whether users have experienced unfavourable treatment due to the librarian’s attitude. The method used in this research is quantitative survey research. The data was collected was through filling out the google form questionnaire. The sample of this research is 40 users who are a registered users in Perpustakaan Daerah Kabupaten Sukabumi. The result showed that the average score of user’s satisfaction was 3.48 which mean that the users were satisfied with the librarian’s performance. 70% of respondent stated that the librarian had worked professionally and 30% of respondent stated that they have experienced inappropriate treatment from the librarian in the form of unfriendly, indifferent, and slow in providing service.
Improvement of SD Negeri 2 Bojongmengger school library services by Customer Relationship Management (CRM) design Nanda Khaerunnisa Syafitri; Hana Silvana; Dini Suhardini
Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat) Vol 1, No 1 (2023): Dedicated: Journal of Community Services (Pengabdian kepada Masyarakat), June 20
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/dedicated.v1i1.59223

Abstract

The widespread COVID-19 pandemic has had an impact on the realm of education. The enactment of the Learning From Home (LFH) policy has reduced activities carried out in schools. The school library at SDN 2 Bojongmengger was also affected and began to have fewer visitors, even though limited face-to-face activities were re-implemented at school. Therefore, a Customer Relationship Management (CRM) strategy is needed to properly maintain the school library's function and role. CRM strategy is an effort to attract students and teachers as school library customers to visit the library. The method used in this service is the service improvement method with the results of research and development. With the potential and problem analysis process steps, data analysis, and product design. Based on the results that have been implemented, the results show that the design of the CRM strategy in the school library can be carried out conventionally first by collecting needs data, data processing, collection development, user education, competitions, and rewarding after that it can be carried out developing CRM in a digital direction through the use of media Instagram.
Co-Authors Hana Silvana Laksmi dewi Nanda Khaerunnisa Syafitri Neni Apriyani