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All Journal Jurnal Ilmiah Pariwisata Journal of Tourism and Creativity
Masetya Mukti
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Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Pengaruh Dimensi Kualitas Pelayanan Tour Leader Terhadap Loyalitas Konsumen di PT Pesona Ijen Tour and Travel Banyuwangi Rika Yulia Astarina P; Aprilia Divi Yustita; Masetya Mukti
Jurnal Ilmiah Pariwisata Vol 26 No 1 (2021): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v26i1.1411

Abstract

This research took place at PT Pesona Ijen Tour and Travel Banyuwangi, this study aims to determine the effect of quality indicators of tour leader services on consumer loyalty at PT Pesona Ijen Tour & Travel Banyuwangi and the managerial implications that can be applied at Pesona Ijen. This research is a quantitative research with survey method. The samples used in this study were customers who had used tour services from Pesona Ijen and had been accompanied by tour leader Pesona Ijen during their trip. The sampling technique uses Simple Random Sampling with a total sample of 100 peoples. Data collection techniques used interview methods, questionnaires, literature studies and documentation. The results of this study indicate that the five dimensions of service quality have a significant effect on customer loyalty at PT Pesona Ijen Tour and Travel Banyuwangi, both through partial and simultaneous testing. The influence given by the quality of tour leader services to customer loyalty at PT Pesona Ijen Tour and Travel Banyuwangi is 43% obtained through testing the coefficient of determination, whereas 57% is influenced by other variables that’s not observed in this research. Keywords: Customer Loyalty; Service Quality; Tour Leader
Analisis Strategi Pengelolaan Sampah di Tiga Lokasi Wisata Kabupaten Banyuwangi Eka Afrida Ermawati; Firda Rachma Amalia; Masetya Mukti
Journal of Tourism and Creativity Vol 2 No 1 (2018): Tourism and Creativity
Publisher : Diploma Travel Business, Faculty of Social and Political Science, Jember University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jtc.v2i1.13838

Abstract

Abstract: Trash can cause environmental problems if its existence is not handled properly. The ever-increasing garbage dump every year causes many problems to occur in the Final Disposal. This study aims to analyze the condition and distribution of waste that exist in three tourism objects in Banyuwangi, among others in Santen Island, Blimbing Sari and Beach Boom. This study uses SWOT analysis. The results of this study indicate that the cause of the distribution of waste on the beach because many people are used to throw garbage in the river so that household waste brought into the sea and the habit of littering. Although there are some bins in the tourist sites but the existence of the trash is less so functioned and less well maintained so as not to attract tourists to dispose of waste in place. Keywords: Garbage, SWOT, Banyuwangi Beach, Waste Management
Hubungan Jumlah Kunjungan Wisatawan Banyuwangi terhadap Pajak Hotel. Pajak Restoran dan Pajak Hiburan Kabupaten Banyuwangi Masetya Mukti; Devita Silviana
Journal of Tourism and Creativity Vol 3 No 1 (2019): Tourism and Creativity: Managing and Policy
Publisher : Diploma Travel Business, Faculty of Social and Political Science, Jember University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jtc.v3i1.13907

Abstract

Abstract The development of tourism sector is able to encourage support industries of tourism emerging, such as hotel industry, restaurant industry and entertainment industry. The existence of tourism supporting industries can increase the local revenue through taxes suc as hotel taxes, restaurant taxes and entertainment taxes. This study is aimed to determine about relationship of the tourist arrivels to the hotel tax, restaurant tax and entertainment tax. This research used periode data (times series) while the source data using secondary data, then analyzed by using the Pearson Product Moment Correlation method. The result showed that the number of travelers has significant correlation to the hotel tax of 84.5% restaurant tax 84%, entertainment tax of 84%. Keywords: Number of tourist arrival, hotel tax, restaurant tax, entertainment tax
Co-Authors Aprilia Divi Yustita Devita Silviana Eka Afrida Ermawati Firda Rachma Amalia, Firda Rachma Rika Yulia Astarina P