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Journal : INVENTORY : Industrial Vocational E-Journal On Agroindustry

Pengukuran Kepuasan Pengguna Website Politeknik ATI Padang Berdasarkan Persepsi Pengguna Internal Rizaldi Sardani; Demi Ramadian; Wahyu Fitrianda Mufti; Suci Oktri Viarani M
INVENTORY: Industrial Vocational E-Journal On Agroindustry Vol 2, No 2 (2021): Published in December 2021
Publisher : Politeknik ATI Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52759/inventory.v2i2.61

Abstract

Website is an important part of any organization namely in the government, business, health and education sectors. In the world of higher education, website can be used to disseminate information related to campus life as well as a medium for promoting the existence of the campus to the outside world. As a higher education institution, Polytechnic ATI Padang own a website which is used to display various information about campus academic activities. In its management, the level of user satisfaction of the website of Polytechnic ATI Padang has never been measured. The Webqual 4.0 method used in this study aims to measure the satisfaction of internal website users by looking at the dimensions of Usability, Information Quality, Interaction Quality and Customer Satisfaction. Measurements performed by using a questionnaire instrument with Likert scale then calculated with the help of SPSS software. The results obtained that the independent variables, namely Usability, Information Quality, Interaction Quality have an influence on the dependent variable Customer Satisfaction of 70.1% and there are still 29.9% of other independent variables that can affect the dependent variable Customer Satisfaction. Furthermore, based on the results of the calculation of the satisfaction level with Likert scale, it was found that the variables of Usability, Information Quality, Interaction Quality and Customer Satisfaction received a satisfied interpretation, so it can be concluded that the Polytechnic ATI Padang website provides good service to its users.
Office Ergonomics Assessment dengan Menggunakan MIRTH Office Wahyu Fitrianda Mufti; Demi Ramadian; Suci Oktri Viarani M
INVENTORY: Industrial Vocational E-Journal On Agroindustry Vol 1, No 2 (2020): Published in December 2020
Publisher : Politeknik ATI Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52759/inventory.v1i2.29

Abstract

The computerized system is closely related to today’s office works. Computer works with high intensity of repetition and awkward posture can cause harm or risk. This can cause discomfort in several areas of the body. Therefore, an office ergonomics assessment that focuses on humans as the most important component is needed to determine the impact and causes of the discomfort problem. In this study, MIRTH Office is used as the assessment tools. The questionnaire consists of two parts, namely general information and conformity assessment. The data processing stage in this study consisted of problem identification and problem grouping. The results showed that most of the respondents experienced pain in the neck, shoulders, elbows, wrists and lower back. These results indicate the need of ergonomics intervention as early as possible to prevent the risk of musculoskeletal disorders.