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All Journal JASF (Journal of Accounting and Strategic Finance)
Weny Putri
Universitas Katolik Musi Charitas Palembang
Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Student Behavior Intention: An Analysis of Culture, Lecturer Performance, and Academic Services Quality Weny Putri; Feby Astrid Kesaulya; Yohanes Dicka Pratama
Journal of Accounting and Strategic Finance Vol 2 No 1 (2019): JASF (Journal of Accounting and Strategic Finance)
Publisher : UNIVERSITAS PEMBANGUNAN NASIONAL VETERAN JAWA TIMUR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jasf.v2i2.32

Abstract

This study aims to determine the influence of student's culture, lecturer's performance, and academic service quality based on student perception on behavior intention of Musi Charitas Catholic University students (UKMC). The analysis used path analysis with the Structural Equation Model (SEM). The results showed that cultural variables, lecturer performance, and academic service quality from student perceptions influenced the intention of UKMC students to behave. The results of this study provide information related to student culture, academic services that students want, and the ability of lecturers from the student's point of view as well as how these variables affect their intention to behave. This information can provide a gap for UKMC to be able to make improvements in some aspects that are still felt less than customer needs perceptions. Customer needs fulfillment is ultimately expected to shape the positive behavior of UKMC students.
Co-Authors Feby Astrid Kesaulya Yohanes Dicka Pratama