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All Journal Jurnal Psikologi Islam ANIMA Indonesian Psychological Journal Makara Human Behavior Studies in Asia
Arbiyah, Nurul
Universitas Indonesia
Humanities Education Social Sciences

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KONSTRUKSI ALAT UKUR CONSUMER SATISFACTION PADA MASYARAKAT PENGGUNA LAYANAN KELURAHAN Arbiyah, Nurul; Pertiwi, Dyah Putri; Dewi, Laksmita Aulia; Vandari, Nadia Anindita
Al-Qalb : Jurnal Psikologi Islam Vol 10, No 2 (2019)
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/alqalb.v10i2.953

Abstract

Penelitian ini bertujuan untuk mengembangkan alat ukur kepuasan konsumen (consumer satisfaction) pada masyarakat pengguna layanan kelurahan, yaitu alat ukur Kepuasan Pelayanan Kelurahan (KPK). Alat ukur ini dibuat karena dirasa belum ada alat ukur yang memadai untuk mengukur kepuasan konsumen kelurahan di Indonesia. Dasar teori yang digunakan dalam penelitian ini adalah teori Expectation Disconfirmation Paradigm (EDP) dari Oliver. Populasi pengguna alat ukur KPK adalah masyarakat yang mendapatkan layanan kelurahan dalam satu bulan terakhir. Pengujian alat ukur dilakukan pada 58 responden (1 penilai ahli dan 12 responden untuk pengujian kualitatif, 45 responden untuk pengujian kuantitatif) yang dipilih menggunakan teknik accidental sampling. Data dikumpulkan menggunakan kuesioner dan dianalisis secara kuantitatif dan kualitatif. Uji reliabilitas menghasilkan ɑ=0.974, yang menunjukkan item-item KPK konsisten dalam mengukur konstruk tertentu. Pengujian validitas konstruk dengan metode correlation with other test menghasilkan koefisien korelasi dengan alat ukur SERVQUAL sebesar r=0.383, p<0.01, one-tailed, yang menunjukkan KPK valid dalam mengukur konstruk kepuasan konsumen. Analisis item secara kuantitatif dilakukan dengan mempertimbangkan nilai proportion of endorsement dan corrected item-total correlation. Item yang dipilih ialah 30 item terbaik dari 57 item yang dibuat. Norma dibentuk dengan menggunakan metode scaled score. 
Searching for Factors Contributing to Students’ Intention to Become a Leader: Internal Factors vs. Influence from Others Eka Gatari; Nurul Arbiyah
ANIMA Indonesian Psychological Journal Vol. 33 No. 2 (2018): ANIMA Indonesian Psychological Journal (Vol. 33, No. 2, 2017)
Publisher : Laboratory of General Psychology, Faculty of Psychology, Universitas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (557.324 KB) | DOI: 10.24123/aipj.v33i2.1580

Abstract

Leadership development within universities in Indonesia is still lacking, even though it is important as a starting point to develop future leaders. This study is aimed at exploring factors which might affect a students’ intention to become a leader in a student organization, namely, attitude toward student leadership, subjective norms, perceived behavioral control, and leadership self-efficacy. Second- and third-year students (N = 286) from various faculties in a state university filled in a paper-based questionnaire containing newly constructed measurements, based on the theory of planned behavior by Ajzen and the theory of self-efficacy by Bandura. Data analysis using hierarchical multiple regression showed that only the subjective norms were related to the students’ intention to lead student organizations (β = .45, p < .01). This result implied that student organizations should also consider the potential leaders’ peers, families, and significant others to persuade them to become leaders. Other implications were discussed further.
The Danger of Hoax: The Effect of Inaccurate Information on Semantic Memory Arbiyah, Nurul; Adiningtyas, Dian; Widodo, Mitha; Safitri, Anisa
Makara Human Behavior Studies in Asia Vol. 24, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study focuses on the vulnerability of general knowledge held in semantic memory. Previous studies have shown that exposure to inaccurate information can negatively affect prior knowledge. This study explores the effect of exposure to inaccurate information on semantic memory, presented in nonfiction articles. The procedure consisted of a pretest (general knowledge quiz), a manipulation stage one week later with articles containing inaccurate information for the experimental group and neutral information for the control group, and a posttest (another general knowledge quiz) given immediately after the manipulation stage. The participants were 55 Universitas Indonesia undergraduate students, divided into control and experimental groups by randomized matching based on the pretest results. An independent sample t-test showed a significant difference between the experimental group (M = −1.538, SD = 1.794) and the control group (M = 0.517, SD = 1.639), (t(53) = −4.441, p < 0.01, two-tailed), with the experimental group showing a decline in general knowledge quiz scores. These findings demonstrate that exposure to inaccurate information affects semantic memory by interfering with the retrieval process of that memory.
Co-Authors Adiningtyas, Dian Dewi, Laksmita Aulia Gatari, Eka Pertiwi, Dyah Putri Safitri, Anisa Vandari, Nadia Anindita Widodo, Mitha