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All Journal Jurnal Administrasi Negara International Journal of Nursing and Health Services (IJNHS)
Amir Imbaruddin
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Economics, Econometrics & Finance Health Professions Nursing Public Health Social Sciences Other

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PENERAPAN PRINSIP CITIZEN’S CHARTER PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN GOWA Renny Puteri Harapan Rani; Amir Imbaruddin; Muttaqin Muttaqin
Jurnal Administrasi Negara Vol 24 No 1 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i1.102

Abstract

The purpose of this research is to know and analyze the application of citizen's charter principle to the Department of Investment and One Stop Service of Gowa Regency. The research method used is qualitative method. Data collection techniques through interviews, observation and document review. The research informants are 12 people, consisting of Head of Service 1 person, Head of Division 2 persons, Head of Section 4 person, and Service Licensing and Non Licensee 6 people. Processing and data analysis is a qualitative analysis conducted through five stages of data collection, data reduction, data display, data verification, and conclusion. The results show that DPM PTSP Gowa Regency has not fully applied the principle of citizen's charter as the theory of Oliver and Drewry, namely higher service standard, service openness, service information, non-discrimination service, service responsiveness, service grievances, as there is no cooperation with independent oversight agencies and charter signatures (directions) of service; there is no publication of the complete organizational structure with the names of authorized officials and the publication of the cost of services in a munual and online manner; no publication of performance target information and performance performance achievements online; does not yet have a regulation on guarantee of equal rights for the beneficiaries; the absence of requests for service recipient response by the employee for the services provided; the absence of cooperation with independent institutions as mediator between the DPM-PTSP Gowa District with the recipient of service in the event of no agreement on the settlement of complaints or complaints.
ANALISIS KINERJA KARYAWAN PADA PT. BANK MANDIRI (Persero), Tbk. CABANG CENDRAWASIH MAKASSAR Gadis Gayatri; Amir Imbaruddin; Muttaqin Muttaqin
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.349

Abstract

Abstract The current era of globalization requires companies to always adjust their strategies to changes that occur in order to survive or guarantee the continuity of the company. Human resources are the main role in every company activity. Despite many facilities and infrastructures, without the support of human resources, the company's activities will not run well. To achieve company goals, employees are required to maximize their performance. The purpose of this study was to determine and analyze how employee performance appraisal at PT. Bank Mandiri (Persero) Tbk. Cendrawasih Makassar Branch, with a qualitative approach, and using instruments through interviews, observation and document review. While data collectiotechniques are through interviews, observation and document review. Data processing technique is descriptive analysis. The result of the study shows that most employees finish their work based on the estimated targets and are capable to increase the demand of loan credit. Judging the aspect of the quality of the work, the level of error in completing the work is still low and besides that, each employee complete the work according to the specified objectives. Judging from the timeliness aspect, employees have the ability to complete each job in a timely manner. Judging the aspect of attendance, that employee attendance is relatively high because employees attend the office on time. While in terms of the ability to cooperate, this study found that employees in doing work always establish cooperation with other colleagues and collaborate in a teamwork and maintain good relationship between superiors and subordinates.
Patient Satisfaction of Service and Availability of Medical and Drugs among Inpatient Hospital West Sulawesi Wita Oileri Tikirik; Amir Imbaruddin
International Journal of Nursing and Health Services (IJNHS) Vol. 4 No. 1 (2021): International Journal of Nursing and Health Services (IJNHS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v4i1.402

Abstract

This study discusses how patient satisfaction with services and availability of medical facilities and medicines in the inpatient unit of the West Sulawesi Provincial Hospital, in terms of indicators of completeness of medical equipment and laboratory services so that they do not need to be sent to other hospitals, indicators of the availability of medicines in hospital pharmacy, indicator of length of service time at hospital dispensary and indicator of service for hospital dispensary officers. The method used in this research is descriptive method with quantitative approach. The population in this study were 2874 patients treated at the West Sulawesi Provincial Hospital. The sample in this study using accidental sampling technique, so that samples of this study amounted to 97 people. Data collection techniques used in this study questionnaires, interviews, review of documents and documentation. Data analysis using frequency distribution tables and percentage analysis. The results showed that the percentage of patient satisfaction with the service and availability of medical facilities and medicines in the inpatient unit of the West Sulawesi Provincial Hospital in terms of indicators of completeness of medical equipment and laboratory services, so there was no need to be sent to other hospitals by 66.2%, indicator the availability of medicines in hospital dispensaries was 67.4%, the indicator of length of service time at hospital dispensaries was 76.1% and the indicator of service for hospital dispensaries was 75.7%. Dan hasil perhitungan persentase seluruh item indikator diperoleh nilai rata-rata skor sebesar 71,3%. Secara keseluruhan pelayanan dan ketersediaan sarana medis dan obat-obatan di unit rawat inap RSUD Provinsi Sulawesi Barat sudah dapat memenuhi harapan pasien. And the results of calculation of the percentage indicator of all items obtained average value score of 71.3%. Overall the service and the availability of medical facilities and medicines in the hospital inpatient units of West Sulawesi province has been able to meet the expectations of patients.
Co-Authors Gadis Gayatri Muttaqin Muttaqin Renny Puteri Harapan Rani Wita Oileri Tikirik