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All Journal IJIBE (International Journal of Islamic Business Ethics)
Kazeem Olanrewaju Ogunsola
International Islamic University Malaysia
Economics, Econometrics & Finance

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Enhancing Service Personnel’s Emotional Labour Techniques: An Empirical Case for Spiritual Intelligence Kazeem Olanrewaju Ogunsola; Rodrigue Ancelot Harvey Fontaine; Mohammad Tahir Jan
IJIBE (International Journal of Islamic Business Ethics) Vol 5, No 2 (2020): September 2020
Publisher : UNISSULA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijibe.5.2.125-144

Abstract

The paper aims to examine the relationship between emotional labour (EL) techniques of surface acting (SA) and deep acting (DA) with spiritual intelligence (SQ). Building on Multiple Intelligence Theory (MI), 373 service personnel, mainly teachers, were drawn through a list-based simple random sampling, from 30 secondary schools around Peninsular Malaysia. Structural equation modeling (SEM) was used to test the hypotheses, and the proposed model was assessed through renowned model fit indices. Findings revealed that SQ buffers EL costs, as both SA and DA routine became positively related to SQ. Proposed model had reasonable fit indices with χ² / df  ratio (1002.288 / 336) = 2.983, RMSEA (0.078) and CFI (0.931). Providing empirical support to the hypotheses that EL performance tends resonate well with spiritual intelligent service personnel. The adequacy of this paper’s findings is vital as it cut across all Faiths. Practically, it tends to stimulate service personnel towards a higher degree of self-awareness and imbue them with the capacity to be flexible, face and transcend pain and suffering. Socially, it sustains a friendly and cordial interpersonal relationship with others (customers). Policy wise, it informs organizations to re-align HR strategies to capture ‘Type B’ personalities. Theoretically, it stirs more research on SQ as it affects service personnel’s organizational behaviours. The paper is cross-sectional and limited to one group of service personnel (teachers). Future study may consider other groups to ascertain the generalisability of these findings. While augmenting body of knowledge on organizational behaviour, the study is pioneered as the first to propose SQ to buffer EL costs, in order to enhance SA and DA techniques.
Islamic Performance Instrument (IPI): An Alternative Servant Leadership (SL) tool for Sustainable Development Goals (SDGs) Kazeem Olanrewaju Ogunsola; Shuaimi Mhd Sarif; Rodrique Ancelot Fonatine
IJIBE (International Journal of Islamic Business Ethics) Vol 5, No 1 (2020): March 2020
Publisher : UNISSULA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijibe.5.1.1-20

Abstract

In the search for measures to keep the society sustained, a qualitative study was conducted to explore a Tawhidic Paradigm (TP) alternative for servant leaders, building upon Greenleaf servant leadership (SL) theory. The aim is to ground an Islamic Performance Instrument (IPI) favourable to sustainable development (SD). Adopting Charmaz's (2006) constructivist Grounded Theory Method (GTM), 5 Muslim managers were identified and interviewed through purposive sampling. The coding process produced an IPI-5es principles (expertise, ethereal, emotional, ethical and empowering) essentially required by servant leaders to transform SDGs around the globe. The Islamic constructs of ‘Aqidah (Creed), Khalifa (Vicegerent) and ‘Adl (Justice) were critical in grounding these principles. Theoretically, the research outcome contributes to  body of knowledge on Tawhidic Paradigm (TP) and Islamic Servant Leadership (ISL). This paper projects leaders forming polices that synchronizes meeting SDGs with spiritual responsibilities. Practically, it offers leaders the ideal purpose of SL: servitude to the Creator – (Allah) and, also to humanity (fulfilling SDGs), as against the conventional SL theory which excludes the former. By implication, TP projects service to humanity (SDGs) as acts of worship (Ibadah). The paper was limited by fewer GTM research on Islamic SL principles for SDGs. Future study may conduct a time series analysis on servant leaders imbued with IPI-5es principles to determine SDGs success rate. The paper offers a pioneer model (IPI-5es principles) that extends conventional SL theory for SD.
Co-Authors Mohammad Tahir Jan Rodrigue Ancelot Harvey Fontaine Rodrique Ancelot Fonatine Shuaimi Mhd Sarif