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All Journal E-Jurnal Manajemen Universitas Udayana Journal of Multidisciplinary Academic
Kastawan Mandala
Fakultas Ekonomi Dan Bisnis Universitas Udayana
Decision Sciences, Operations Research & Management Education Engineering Social Sciences

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Journal : Journal of Multidisciplinary Academic

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Intellectual Capital as A Basis of Service Performance on Village Credit Institution I Gede Riana; I wayan Suana; Kastawan Mandala
Journal of Multidisciplinary Academic Vol 2, No 1 (2018): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Entering the ASEAN Economic Community (AEC) has forced various business organizations to change the business paradigm from labor based business or traditional patterns lead to a modern business that is knowledge-based business. This study aims to analysis the role of Intellectual capital (human capital, relational capital and structural capital) in developing the service performance at Village Credit Institutions (VCI). This research was conducted at 35 VCI in the Municipalities over Denpasar, Indonesia. Here, the 35 VCI’s was tested to obtain hypotheses using descriptive and inferential analysis Partial Least Square (PLS). The results of the study concluded that human capital and relational capital are significantly influence on services performance. In contrast, structural capital does not significantly influence on service performance.
Co-Authors A.A.Ayu Manik Rahmawati Abdul Rouf Adam Hermawan Ade Mela Dewi Dirayani Arifin Al Amiri M Asyifa Khaerunisa Banjar Ayu Nurhayani Aisah Dewa ayu Putu Widya Dewi Duta Wahyu Pramana Gusti Bagus Darma Harikusmawan I A Widya Pryanka Wikrami I Gede Riana I Gusti Made Ary Bayu Suputra I Ketut Risyamuka I Komang Juliantara I Made Sugita Yasa I Nyoman Widya Arta I Putu Agus Suwastawa I Putu Gian Resyananda Resyananda I Putu Pratama Adiputra I wayan Suana Ida Ayu Komang Sri Suastini Ida bagus surya wijaya Ketut Indah Pratiwi Ketut Joni Santika Mega Kristiana Muhammad Ryan Fauzi N. K. Mika Jan Purnama Dewi Ni Made Juli Adelia Ni Made Riska Dwi Cahyati Pebriani Efendi Putu Mona Prabawa Putra Rai Gita Pratiwi Rini Wijaya Kusuma Wardhani Sonny Wedha Baskara