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All Journal MIX : Jurnal Ilmiah Manajemen Journal of Accounting, Entrepreneurship and Financial Technology (JAEF)
Josephine Kurniawati Tjahjono
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH SERVICE STANDARD COMMUNICATION DAN KOMITMEN MANAJEMEN TERHADAP KUALITAS LAYANAN DAN KEPUASAN PELANGGAN Lulu Setiawati; Josephine Kurniawati Tjahjono
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 3 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (579.523 KB)

Abstract

Abstract. Nowadays competition has occured for different types of Industries, eithermanufacture or service Industries. Organization needs to have the right strategy to winthe the competition and sustain in the long run. Many people have increased theirawareness for health and at the same time the advance of technology was followed bythe high demand of society toward better health service, has became the foundation forthe management at the hospitals to make decision to improve their services. Thisreearch wanted to find out the effect of Service Standard Communication, ManagementCommitment towards Service Quality and Customer Satisfaction. The respondents arethose people who has had treatment at RSUD Dr. Soetomo. Data analysis wil be usingPartial Least Square (PLS). There was 100 respondents participating in this research.The result showed that Service Standard Communication, Management Commitmenthas effect on Service Quality and Customer Satisfaction. Pople who has visited thehospital felt satisfied with the service given by the hospital. Keywords: Service Standard Communication, Management Commitment, Service Quality,Customer Satisfaction
EFFECTIVENESS AND EFFICIENCY ANALYSIS OF NIGHT AUDITOR FUNCTION TOWARD INTERNAL CONTROL AT HOTEL WO SURABAYA Ryan Tivan Geri; Josephine Kurniawati Tjahjono; R. Bernardinus Chrisdianto
JOURNAL OF ACCOUNTING, ENTREPRENEURSHIP AND FINANCIAL TECHNOLOGY (JAEF) Vol 2 No 1 (2020): Journal of Accounting, Entrepreneurship and Financial Technology
Publisher : Accounting Study Program, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jaef.v2i1.1861

Abstract

The rapid development of hotels in Indonesia is making existing hotels have the urge to develop themselves to survive and compete. The bigger the hotel is, the more complex its activities will be. Internal control in the hotel is especially important so that no theft or neglection occurs from the internal side of the organization. In result, the hotel can operate optimally. The purpose of this study is to determine the effectiveness and efficiency of the night auditor function towards the internal control at Hotel WO, Surabaya. This research is based on a qualitative method. The object of this research is a private hotel in Surabaya and it has a three-star hotel rating. The subjects in this study includes officials and staffs who are directly experience the effectiveness and efficiency of the night auditor at Hotel WO in Surabaya. The data obtained in this study came from interviews and observations conducted at the hotel.The results of this study indicate that the night auditor at Hotel WO Surabaya has fulfilled several indicators of effectiveness, but not all. While the efficiency of the night auditor only meets one of the several indicators that have been determined in this study. The internal control at Hotel WO Surabaya is sufficient because double checks or re- examination of reports are always made. All reports made by the night auditor will be re- examined by the income auditor. Keywords: Night Auditor, Effectiveness, Efficiency.
Co-Authors Lulu Setiawati R. Bernardinus Chrisdianto Ryan Tivan Geri