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KEPUASAN MAHASISWA TERHADAP “SERVICE QUALITY” DI FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO MENGGUNAKAN METODE “STUDENT SATISFACTION INVENTORY” Fanani R, Zainal; Santoso, Haryo; Lusiana, Ina
TEKNIK Volume 28, Nomor 2, Tahun 2007
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (177.051 KB) | DOI: 10.14710/teknik.v28i2.2145

Abstract

College is a service industry providing service activities of higher education, where quality of service andproduct have must be committed to customer satisfaction orientation. Diponegoro University as one of TheState University which is located in Semarang Central Java become research object at this research about thequality of service education.This research uses Student Satisfaction Inventory method which was developed by Noel Levitz. This methodmeasure service quality based on eleven dimension, there are Academic Advising, Campus Climate, CampusLife, Campus Support Services, Concern for the Individual, Instructional Effectiveness, Recruitment andFinancial Aid Effectiveness, Registration Effectiveness, Campus Safety and Security, Service Excellence, andStudent Centeredness.The research was done by survey of student satisfaction. The sample are student of Technical Faculty UNDIPwhich is taken proportionally from 8 study program of Engineering Faculty in UNDIP. There are two differentscore for each item on the survey, the importance score, and the satisfaction score. The assessment of qualityservice education based on the difference in the importance score and satisfaction score, so called withperformance gap score.The result shows that the highest importance score is campus supports service (4.65), the highest satisfactionscore is campus climate (3.29) and the highest performance gap is campus support services (1.61). Value oftotal mean performance gap is 1.44. According to the guidelines provided by Noel Levitz, a performance gapbetween zero and 1.50 indicates that the institution (UNDIP) is almost meeting students expectation. From theperspective of engineering students, Electrical Engineering student feel most satisfied to service educationgiven by UNDIP than student from other engineering majors. The other result of this research indicates thatthere are 14 variables from 66 variables has high priority to be improved.
HUBUNGAN PENGETAHUAN ORANG TUA TENTANG CARA MERAWAT GIGI ANAK DENGAN KEJADIAN KARIES GIGI PADA ANAK DI PAUD MAKKAH DESA KALIORI KECAMATAN KALIBAGOR KABUPATEN BANYUMAS TAHUN 2014 Susilo Rini; Ina Lusiana
Viva Medika Vol 9 No 1 (2016)
Publisher : Universitas Harapan Bangsa Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (212.708 KB) | DOI: 10.35960/vm.v10i1.305

Abstract

Poor dental care is one of the factors that influence the occurrence of dentalcaries. Preliminary study of the incidence of dental caries in children in mekkahplaygroup is higher than mulia bangsa playgroup. The high percentage ofincidence of dental caries in children do Mekkah Playgroup can not be separatedfrom a lack of parental knowledge about how to care for your child’s teeth, sothey do not control the type of food / snacks are eaten by children and do not getchildren to brush their teeth regularly every day.The study aims to determine the relationship of parental knowledge about how tocare for your child's teeth with dental caries incidence in children in MakkahPlaygroup Kaliori Kalibagor Village District of Banyumas city in 2014.The method used is analytic survey with cross sectional approach. This study usesprimary data in the form of answers to questionnaires maternal knowledge abouthow to care for your child's teeth and observations on the incidence of dentalcaries in children. The study population of all parents of children in MakkahPlaygroup Kaliori Kalibagor Village District of Banyumas city in 2014 as manyas 52 people. The study sample as many as 52 people were taken to the totalsampling. Data analysis using chi square test.Parents of children with early childhood knowledge about how to care for yourteeth Makkah children mostly in the category of pretty much as 25 people(48.1%). Children of Makkah Playgroup mostly experienced dental caries asmany as 34 children (65.4%). There is a relationship of parental knowledge abouthow to care for your child's teeth with dental caries incidence in children ofMakkah Playgroup Kaliori Kalibagor Banyumas City in 2014 (p = 0.008).Knowledge of parents about how to care for your child's teeth associated with theincidence of dental caries in children of Makkah Playgroup Kaliori KalibagorBanyumas city in 2014. Keywords: Knowledge, Toots Care, dental caries