Article Per Year (5 Year)
p-Index From 2019 - 2024
3.525
P-Index
This Author published in this journals
All Journal MIMBAR (Jurnal Sosial dan Pembangunan) Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Jurnal Mitra Manajemen Journal of Economic, Bussines and Accounting (COSTING) Etika Demokrasi Journal of Humanities and Social Studies Almana : Jurnal Manajemen dan Bisnis Jurnal Samudra Ekonomi dan Bisnis Jurnal Pengabdian Dharma Laksana Mega Aktiva: Jurnal Ekonomi dan Manajemen Jurnal Ilmiah Edunomika (JIE) Jurnal Riset Bisnis dan Manajemen Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) eProceedings of Management
Achmad Manshur Ali Suyanto
Universitas Telkom
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 24 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Humanities and Social Studies

 1 
Analysis The Effect Of Service Quality Dimensions On Customer Satisfaction Of Transjakarta Public Transportation Farhan Faturrachman Indra; AMA Suyanto
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 7, No 3. (2023): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v7i3.8728

Abstract

The issue of traffic congestion in DKI Jakarta remains unsolved by the local government. Data from the Indonesian National Police reveals a continuous rise in motorized vehicles, particularly motorcycles and cars, from 2020 to 2022. This is corroborated by the 2023 rankings from TomTom, which position Jakarta as the 29th most congested city worldwide in terms of traffic. The DKI Jakarta Provincial Government has introduced public transportation options, including the Jakarta MRT, Jakarta LRT, Mikrotrans, and Transjakarta, to address traffic congestion. Transjakarta has gained popularity, carrying over a million passengers daily in August 2022, indicating a growing acceptance of government-owned public transit services. This study aims to assess how various aspects of service quality impact customer satisfaction within the context of Transjakarta public transportation. A sample of 391 respondents was analyzed using multiple linear regression through IBM SPSS 25 software. Data was collected via Google Forms. Findings reveal that several dimensions, including Tangibility, Responsiveness, Assurance, and Empathy, positively influence Customer Satisfaction. However, the Reliability dimension has no significant impact on Customer Satisfaction. Importantly, collectively, the SERVQUAL dimensions (Tangibility, Responsiveness, Reliability, Assurance, Empathy) demonstrably affect Customer Satisfaction with Transjakarta Public Transportation.
Co-Authors Cut Gebrina Rizky Della Charina Elly Suryani Ersya Arlanti Farhan Faturrachman Indra Farida Titik Kristanti Fitri Hasnah Gita Ayu Rizkiani Suranto Gita Nurul Rahmadini Ifa Nadhifah Syah Putri Irham Athhar Vieri Lili Winda Sari Maria Chyntia Chrystiantari Muhamad Sadad Alfajari Saputra Muhammad Dwi Sa`di Nabila Nugraheni Nurvita Trianasari Olvia Fitri Dwi Puspita Sari Pelade Viora Raden Desvan Arya Megantara Rahmadini, Gita Nurul Rania Femi Salsabila Runik Machfiroh Sri Rahayu Syadza Nadhirah Salsabila Tamara Yutika Budiarti Triani Narita