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Journal : Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah

Pengaruh Etika Bisnis Islam Terhadap Kepuasan Konsumen Sakinah Swalayan Di Surabaya Agus Sarwo Edi; Erwan Aristyanto
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 6, No 1 (2021)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (98.974 KB) | DOI: 10.30651/jms.v6i1.11369

Abstract

This study aims to determine and describe the effect of Islamic business ethics (honest, quality, good relations and transparent prices) on the satisfaction of supermarkets in sakinah consumers in Surabaya. Respondents of the analysis in this study were 100 people sakinah supermarket consumers in the Keputih Village, Sukolilo District, Surabaya City. Samples were taken by using incidental sampling which used samples based on chance meeting with the researcher if it was deemed a suitable person as a data source and purposive sampling with sampling carried out with certain considerations, taking into account the desired respondents to facilitate research. Based on the results of data analysis using the t test, it is known that partially (honest, quality, good relations, transparent prices) have a positive and significant effect on (consumer satisfaction) sakinah supermarkets in Surabaya. Meanwhile, based on the results of data analysis using the F test, it is known that simultaneously (honest, quality, good relations, transparent prices) has a positive and significant effect on consumer satisfaction at supermarkets in Surabaya.Keywords: Honest, Quality, Good Relations, Transparent Prices, Consumer Satisfaction
Analisis Faktor-Faktor Yang Mempengaruhi Minat Masyarakat Menjadi Nasabah Pada Bank Syariah Di Surabaya Agus Sarwo Edi; Erwan Aristyanto
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 7, No 2 (2022)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.081 KB) | DOI: 10.30651/jms.v7i2.15955

Abstract

This study aims to know and describe the analysis of factors that affect people's interest in becoming customers in sharia bank. Respondents to the analysis in this study were residents in Surabaya City as many as 100 people.Samples are taken using incidental sampling techniques that use samples based on accidentally meeting with researchers when viewed by a suitable person as a data source. Data analysis is performed using statistics with SPSS version 20 tools. Based on the results of data analysis using t test it is known that partially partial knowledge variables have a positive and significant effect on public interest.Location variables have no positive and insignificant effect on public interest.Promotion variables have a positive and significant effect on people's interests. Simultaneous results of knowledge, location, and promotion have a significant effect on people's interest in becoming customers in Sharia banks.There is a dominant influence on people's interest in becoming customers in sharia banks indicated by promotional variables.