<![CDATA[Penelitian ini bertujuan mempelajari kinerja PT Baramulti Sukses Sarana Tbk (PT BSSR) dengan menggunakan tujuh kriteria kinerja dari Malcom Baldridge Criteria for Performance Exellence (MBCfPE). Penelitian ini menggunakan metode deskriptif dan dilakukan di tiga lokasi perusahaan: Jakarta, Banjarmasin, dan Samarinda. Data dikumpulkan melalui kuesioner, wawancara mendalam (indepth interview), dan observasi. Kemudian data dianalisis dengan menggunakan kriteria MBCfPE 2012. Penelitian ini menemukan bahwa 1. Secara umum, kinerja perusahaan cukup baik dan sistemik dalam kategori proses ditinjau dari faktor approach and deployment; Dari aspek learning and integration masih terdapat kelemahan; 2. Dari kategori hasil, kinerja perusahaan belum memuaskan. Perusahaan masih berada pada tahapan awal (early stage); 3. Dari kriteria proses, kriteria terlemah berturut-turut adalah kepemimpinan, fokus pada tenaga kerja, dan perencanaan strategis; 4. Skor total kinerja global perusahaan menunjukkan bahwa perusahaan masih berada pada tahapan hasil awal (early result). Kata kunci: kinerja, kriteria, kinerja, proses, output This research aims to study the performance of PT Tbk Baramulti Sarana Sukses (PT BSSR) using seven performance criteria of Malcom Baldridge Criteria for Performance Exellence (MBCfPE). This study used descriptive method, and it was conducted in three corporate locations: Jakarta, Banjarmasin, and Samarinda. The data were collected through questionnaires, in-depth interviews (depth interviews), and observation. The data were analyzed using the criteria MBCfPE 2012. The study found that: 1. In general, performance is quite good and systemic in the category of processes in terms of approach and deployment factors; From the aspect of learning and integration, there is still a weakness; 2. From the category of results, the performance has not been satisfactory. The company is still in the early stages (early stage); 3. Of the criteria, the weakest criterion is leadership succession, focusing on labor, and strategic planning; 4. The total score of the global performance of the company shows that the company is still at the stage of preliminary results (early result). Keywords: performance criteria, performance, process, output]]>
