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All Journal Ilomata International Journal of Social Science Abiwara : Jurnal Vokasi Administrasi Bisnis
Ayu Pratiwi
Institut Ilmu Sosial dan Manajemen STIAMI
Religion Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Kebijakan Ekonomi: Perspektif Ekonomi Politik Dalam Pembangunan di Indonesia Ayu Pratiwi
Abiwara : Jurnal Vokasi Administrasi Bisnis Vol 3, No 1: September 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (308.639 KB) | DOI: 10.31334/abiwara.v3i1.1847

Abstract

Kebijakan ekonomi nasional lebih banyak dibimbing oleh paham-paham neoliberalisme. Dimana, kepentingan kesejahteraan masyarakat lebih berada dibelakang kepentingan elit-elit ekonomi nasional maupun para pemodal asing. Neoliberalisme tidak lain adalah kapitalisme dengan spirit yang lebih progresif. Kajian analisis ini menggunakan pendekatan deskriptif kualitatif dimana kebijakan ekonomi sebagai suatu entitas yang sangat menentukan pada system perpolitikan yang ada dan pembangunan nasional sebagai entitas lainnya memiliki keterkaitan yang sangat kuat. Masuknya neoliberalisme dengan orientasi kapitalis untuk mampu menguasai berbagai aspek ekonomi dan politik. Perpindahan rezim dari Orde Baru yang berwatak diktator ke rezim-rezim reformasi tidak punya arti apa-apa dilihat dari sisi hubungan antara negara dan modal. Fungsi kedua rezim sebagai pengurus kepentingan kaum borjuis tetap saja berlangsung, dengan melakukan apapun agar pengerukan kekayaan dapat terus bekerja
Improving Service Quality Through Customer Satisfaction of Type D Hospital : A Phenomenological Approach Ayu Pratiwi; Saophasith Channgakham; Myat Thinzar Lin
Ilomata International Journal of Social Science Vol 4 No 1 (2023): January 2023
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (482.25 KB) | DOI: 10.52728/ijss.v4i1.650

Abstract

Health is very important for all humans because without good health, every human being will find it difficult to carry out their daily activities. Hospitals as one of the health care facilities in general have a very important role in efforts to improve the health status of the Indonesian people. However, until now, there are still many complaints from the public regarding the services obtained from the hospital. This study aims to answer the question of how the quality of service in a type D hospital is, and how is patient satisfaction in this type of hospital. This study uses a phenomenological approach to explore customer’s experience after being a patient in a type D hospital for 2 years. Data collection was carried out by means of in-depth unstructured interviews, in a very fluid atmosphere where the informants could tell their experiences freely. The results showed that the five aspects of service quality, namely tangibles, reliability, responsiveness, assurance and empathy, played a very important role in determining patient satisfaction in type D hospitals.
Co-Authors Myat Thinzar Lin Saophasith Channgakham