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All Journal eScience Humanity Journal Jurnal Penelitian Pendidikan Indonesia
Imran Aslan
Bingöl University
Arts Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

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JOB LIFE QUALITY AND MOTIVATION FACTORS IN HEALTHCARE Imran Aslan
eScience Humanity Journal Vol 1 No 1 (2020): eScience Humanity Journal Volume 1 Number 1 November 2020
Publisher : Asosiasi Ide Bahasa Kepri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (598.472 KB) | DOI: 10.37296/esci.v1i1.6

Abstract

To have a high motivation and better life standards, work life is an important factor It is expected that not just monetary benefits increase the motivation but physiological factor like approval and feeling of helping others. The purpose of this study is determining preferences of job life quality and motivation of workers in healthcare. To determine the Job Quality of Life and motivating factor affecting satisfaction, 109 questionnaires about 10% of staffs (900 staffs) were applied to the Bingöl city main government hospital at third quarter of 2016. Descriptive statistics are used to analyze questionnaires. Materialistic prizes such as permission and wage increase are seen the most effective rewarding methods. Moreover, they do not want to have a good communication with management and they are not eager to take more responsibilities and authority.
The effect of service quality and brand image on customer loyalty with consumer satisfaction as a mediation variable in shopee e commerce Hendri Herman; Viola Syukrina E Janrosl; Imran Aslan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020233167

Abstract

This study aims to analyze the effect of service quality and brand image on customer loyalty on the Shopee e-commerce platform, by considering consumer satisfaction as a moderating variable. This study uses a survey method using a questionnaire distributed to active Shopee customers who have made transactions carried out in January-June 2023. The research sample was taken by purposive sampling involving 250 respondents. Data analysis was carried out using multiple regression analysis and data was processed using Smart PLS 3. The results of this study show that service quality has a significant positive effect on Shopee customer loyalty. In addition, brand image also has a significant positive influence on customer loyalty. This finding shows that the quality of service and Shopee's brand image are important factors in building customer loyalty. Furthermore, consumer satisfaction has also proven to be a significant moderating variable in the relationship between service quality brand image, and customer loyalty. Service quality has a positive and significant influence on customer loyalty through customer satisfaction. Customer satisfaction is a key factor in building customer loyalty, and good service quality can increase the level of customer satisfaction. When customers receive good services, such as prompt responses, effective assistance, and timely delivery, they will have a positive experience.
Co-Authors E Janrosl, Viola Syukrina