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Ovie Lestya Nurdiana
Universitas Qamarul Huda
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Perbedaan Tingkat Kepuasan antara Pasien Pengguna BPJS Kesehatan dengan KLU Sehat Nova Budiharjo; Saimi Saimi; Menap Menap; Sismulyanto Sismulyanto; Ovie Lestya Nurdiana
Jurnal Keperawatan Silampari Vol 5 No 2 (2022): Jurnal Keperawatan Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (170.878 KB) | DOI: 10.31539/jks.v5i2.3250

Abstract

This study aims to determine the difference in the level of satisfaction of BPJS health patients and KLU Sehat patients with inpatient services at the North Lombok District Hospital. The research method used is cross-sectional research. The results showed that the community satisfaction index of BPJS patients was included in the satisfied category. In contrast, the community satisfaction index of KLU Sehat patients was included in the reasonably satisfying category. This study found differences in the level of satisfaction of BPJS Health patients and KLU Sehat patients in the inpatient room at the North Lombok District Hospital. In conclusion, BPJS patient satisfaction is higher when compared to KLU Sehat patient satisfaction. Keywords: BPJS, Health Insurance, Satisfaction
Tingkat Kepuasan Keluarga Pasien Rawat Inap Peserta Program BPJS Kesehatan Berdasarkan Status Kepesertaan Ovie Lestya Nurdiana; Menap Menap; Lalu Abdul Khalik; Nova Budiharjo; Sismulyanto Sismulyanto
Jurnal Keperawatan Silampari Vol 5 No 2 (2022): Jurnal Keperawatan Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (168.234 KB) | DOI: 10.31539/jks.v5i2.3251

Abstract

This study aims to determine the difference in the level of family satisfaction of BPJS PBI and non-PBI patients in the inpatient room at Mutiara Sukma Hospital, NTB. This research is a quantitative research using a cross-sectional approach. The results of this study indicate that there is no difference in the level of family satisfaction of BPJS PBI and BPJS non-PBI patients. Based on the IKM value, the level of family satisfaction of non-PBI BPJS patients is higher than that of BPJS PBI. Still, based on statistical tests using Mann-Whitney, it shows that there is no significant difference between family satisfaction of BPJS PBI patients and BPJS non-PBI patients (p = 0.698). In conclusion, overall, there is no difference in the level of family satisfaction of BPJS PBI and non-PBI patients. Keywords: BPJS, Health Insurance, Satisfaction
Co-Authors Lalu Abdul Khalik Menap Nova Budiharjo Saimi Saimi Sismulyanto Sismulyanto