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All Journal VISI PUSTAKA: Buletin Jaringan Informasi Antar Perpustakaan
Damaji Ratmono
Ombudsman Republik Indonesia
Library & Information Science

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PENGELOLAAN LAYANAN KOLEKSI BERKALA BERUPA KLIPING SURAT KABAR DI PERPUSTAKAAN MAHKAMAH AGUNG REPUBLIK INDONESIA : SEBUAH KAJIAN Damaji Ratmono
VISI PUSTAKA: Buletin Jaringan Informasi Antar Perpustakaan Vol 21, No 2: Agustus 2019
Publisher : Perpustakaan Nasional RI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37014/visipustaka.v21i2.540

Abstract

Terbitan berkala merupakan sumber informasi dan pengetahuan sangat penting bagi masyarakat yang berkecimpung baik dalam kegiatan bisnis maupun ilmu pengetahuan. Oleh karena itu, pengelolaan sumber informasi tersebut perlu dilakukan dengan sebaik-baiknya agar mudah dimanfaatkan. Contoh terbitan berkala yaitu di antaranya surat kabar, jurnal, majalah, buletin, tabloid, dan sebagainya. Terbitan berkala biasanya selalu ada pada setiap perpustakaan tak terkecuali di perpustakaan khusus, sebabnya terbitan berkala merupakan salah satu koleksi yang sering dicari dan dibaca oleh pemustaka. Tulisan ini merupakan pembahasan mengenai upaya pengelolaan layanan koleksi berkala berupa kliping surat kabar di Perpustakaan Mahkamah Agung. Berdasarkan observasi dan wawancara penulis dengan pihak Perpustakaan Mahkamah Agung diketahui bahwa lembaga pemerintah non kementerian (LPNK) yang terletak di jalan Medan Merdeka Utara Jakarta Pusat ini, dari tahun 2006 sampai dengan sekarang melakukan kegiatan mengkliping surat kabar baik secara tercetak maupun secara online. Berdasarkan observasi, wawancara dan studi kepustakaan, diketahui pula bahwa metode atau sistem yang digunakan untuk membuat kliping di Perpustakaan Mahkamah Agung adalah dengan metode evixe kemudian dicetak menjadi buku dan dengan alih media yang kemudian dilayankan secara online. Dengan adanya koleksi kliping di Perpustakaan Mahkamah Agung ini bisa menjadi penunjang yang sangat penting untuk kegiatan mencari referensi berita hukum serta penelitian kasus hukum bagi para hakim di Mahkamah Agung  maupun masyarakat umum lainnya.
KAJIAN INDEKS KEPUASAN INSAN OMBUDSMAN PENGGUNA LAYANAN PERPUSTAKAAN TERHADAP LAYANAN PERPUSTAKAAN OMBUDSMAN REPUBLIK INDONESIA KURUN WAKTU 2019-2020 Damaji Ratmono
VISI PUSTAKA: Buletin Jaringan Informasi Antar Perpustakaan Vol 22, No 1: April 2020
Publisher : Perpustakaan Nasional RI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37014/visipustaka.v22i1.833

Abstract

This study discusses the Ombudsman Satisfaction Index for users of library services for the Ombudsman library service for the period of 2019 to 2020. This study will aim to find out and analyze the ombudsman index of satisfaction for library services in the Indonesian Ombudsman library so that the Ombudsman library can create strategies to increase the satisfaction of visitors, especially from the ombudsman.This study uses a qualitative method approach with measurements using a Likert Scale developed by the Ministry of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for the Preparation of a Public Satisfaction Survey for Public Service Providers. Questionnaires were distributed in a way that was distributed online (e-survey) to the Ombudsman as users of the Ombudsman library. Determination of the number of respondents was chosen based on the Morgan and Krejcie Sample table contained in the guidelines for the preparation of the public satisfaction survey of public service delivery units No. 14 of 2017 published by Kemenpan RB, so that the total number of visitors from the ombudsman people at their headquarters in Jakarta is as much as an average of 100 people per year, the number of samples obtained is as many as 80 respondents.In this study, the results of the Ombudsman Community / People Satisfaction Index for library services at the RI Ombudsman library are getting a good category with a value of 3.23 or if converted to 80.63.In this study, there are two service elements that get the highest value, namely the service cost/tariff element that gets a value of 3.96 or 99.06 and the behavioral element of an officer or librarian who gets a value of 3.46 or 86.56. Whereas the service element that gets the lowest value is the facility and infrastructure element with a value of 2.80 or 70.00 and the product element specification type of service that is with a value of 2.89 or 72.19. From the results of this survey, it is concluded that for the future service program, the Ombudsman library must carry out its service improvement activities to comply with specific library service standards and increase the budget in improving existing facilities and infrastructure so that service quality can run more optimally.
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