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IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) MELALUI BUDAYA KUALITAS Sri Hartini
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 5, No 2 (2018)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Total QualityManagement (TQM) is a new paradigm in running a business with the goal to maximize organizational competiveness through focuses on consumer satisfaction, all employee engagement, and sustainable improvement on quality of products, services, human, process and organizational environment.This research aims to determine the amount of effects by variables in the implementation of Total QualityManagementconsisting of:focuses on consumers, sustainable improvement, management commitment, training, employee empowering, performance comparison, and use of simultaneous statistic equipment on quality culture. The research method uses type of explanatoryresearch with quantitative approach because it tries to describe inter-variable correlation through hypothesis testing, meanwhile in general, the data used are in the form of number calculated by statistic test.Results of the research are (a) Simultaneously the variables in the implementation of TotalQuality Managementare able to describe the effects on the quality culture variable by 63,5%, meanwhile the remaining is described or influenced by other independent variables beyond the research model equation. Inter-variable correlation in the implementation of TotalQuality Management on the quality culture is quite strong (b) There are significant effects between variables in the implementation of Total QualityManagementconsisting of focuses on employee, management commitment, training, employee empowering, and use of statistic devices partially on quality culture variable, meanwhile the sustainable improvement and performance comparison do not influence significantly on quality culture variable. Thus, the second hypothesis of this research is rejected (c) The training variable provides dominant effects on the quality culture variable. Thus the third hypothesis of this research is rejected.

ANALISIS DISCOUNT PRICE TERHADAP OCCUPANCY RATE PADA HOTEL LAMPANG PALANGKA RAYA Sri Hartini
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 6, No 2 (2019)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

This research aims to determine the influences of Discount Price on Occupancy Rate applied by Lampang Hotel Palangka Raya city. It is used research method by Comperative method and Simple Regression analysis in order to determine the influences of Discount Price strategy on Occupancy Rate whether it can increase or decrease on Lampang Hotel Palangka Raya City.Results of the Discount Price strategy on Occupancy Rate are seen as the strategy that can be used by the Hotel Management to determine comparison of each room type to be rented by guests. Therefore, it indicates percentage of room renting realization on Sahid Hotel namely for standard rooms, there is 100% renting realization, for standard room, there is 99,97%.And for business, the rental realization is 99.94% so that the application of Discount Price can increase the Occupancy Rate in Lampang Hotel Palangka Raya City with an increase in percentage for STD, DLX, and BIS types on average is above 50%.From results of these calculations, it can be obtained simple regression as follows: Y = -0,258 + -1,628x. This shows that Discount Price or X is directly proportional to Occupancy Rate or Y. If the Discount Price increases, the Occupancy Rate also increases, otherwise, if the Discount Price decreases the Occupancy Rate will also decrease.

PENGARUH KUALITAS PELAYANAN, FASILITAS, HARGA DAN LOKASI TERHADAP KEPUTUSAN KONSUMEN UNTUK MENGINAP DI HOTEL SAKURA PALANGKA RAYA Sri Hartini
AL-ULUM : Jurnal Ilmu Sosial dan Humaniora Vol 3, No 1 (2017): Edisi April
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Hospitality service companies must have an ability to design marketing strategy so that it can provide influences on the customers to stay, one of which is by knowing any factors giving influences on the customer decision. The factors giving influences on the customer decision to stay are service quality, facility, price and location. This research aims to know the influences of service quality, facility, price and location on the customer decision and which variable has the most influences of the service quality, facility, price and location on the customer decision. This research population is Sakura Palangka Raya Hotel customers.The samples were 115 consumers taken by incidental sampling technique. The variables in this research are service quality, facility, price and location as the independent variables and decision to stay as the dependent variable. The data collection methods were by questionnaire and documentation. The instruments were tested the validity and reliability. Data analysis used was percentage descriptive analysis and multiple regression analysis. The partial test result was obtained tcountof service quality by 2,086 with probability by 0,039<0,05, meaning that there is significant effect of service quality on the decision to stay and its contribution by 3,80%,tcountof facility by 2,532 with probability by 0,013<0,05meaning that there is significant effect of facility on the decision to stay and its contribution by 5,25%,tcountof price by 2,254with probability by 0,026<0,05 meaning that there is significant effect of price on the decision to stay and its contribution by 4,41%, tcountof location by 3,284 with probability by 0,001<0,05 meaning that there is significant effect of location on the decision to stay and its contribution by 8,94%.The regression modelis Ŷ=-2,809+ 0,283X1+0,263X2+0,177X3 +0,349X4.The stimulant test result was obtained Fcountby 45,435with probability by 0,000<0,05, meaning that there is significant effect of service quality, facility, price, and location on the decision to stay in Sekura Palangka Raya Hotel and the effect contribution by 60,9%.Keywords: Service Quality, Facility, Location and Decision to Stay

PERAN TIM KERJA TERHADAP KINERJA KARYAWAN PERUSAHAAN PERBANKAN Sri Hartini
AL-ULUM : Jurnal Ilmu Sosial dan Humaniora Vol 2, No 3 (2016): Edisi Oktober
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Performance in relation to the organizational society can be described as the level of achievement on the implementation of a particular task or the feedback process of previous performances in which causes enhancement on the future employee performance. In this present world of global organizational competition, rapid development is in such demand that raises complex continuous changes in every organizational aspect. In accordance with this principal, an organization is essentially required to have beneficial abilities such as competitive advantage in order to achieve success or to maintain a valuable image of the organizational productivity. Therefore, the objective of this research in correlation with the perception that teamwork has a great effect in the operational performances of an organization was to investigate the effect of teamwork on employee performance about the Palangka Raya branch employees of PT. Bank Rakyat Indonesia (state-owned enterprise) who continuously perform teamwork either in sales division, collection, or Account Saving Conscience (ASC).The research was conducted in both regression and correlation analyses. The regression analysis resulted in score < 0.05, showed that teamwork raises significant effects on the employee performance about the Palangka Raya branch employees of PT. Bank Rakyat Indonesia (state-owned enterprise). Meanwhile, on the correlation analysis the result showed the R score as 0.838 which can be inferred that there is a correlation between teamwork and the employee performance about the Palangka Raya branch employees of PT. Bank Rakyat Indonesia (state-owned enterprise) in an intensive and positive manner.

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