Article Per Year (5 Year)
p-Index From 2019 - 2024
0.92
P-Index
This Author published in this journals
All Journal Journal of Economic, Bussines and Accounting (COSTING) Management Studies and Entrepreneurship Journal (MSEJ) EKONOMIKA45 e-Jurnal Apresiasi Ekonomi
Dasep Suryanto
Sekolah Tinggi Ilmu Ekonomi Haji Agus Salim Bukittinggi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah pada PT. BCA Finance Cabang Bukit Tinggi Dasep Suryanto
COSTING : Journal of Economic, Business and Accounting Vol 2 No 2 (2019): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (669.59 KB) | DOI: 10.31539/costing.v2i2.566

Abstract

Banking business is a service business that is based on the principle of trust so that the quality of service issues is a very decisive factor in the success of businesses managed by the company. The purpose of this study was to determine the effect of service quality on customer satisfaction at PT. BCA Finance Bukittinggi Branch. The sample was taken by researchers as many as 150 respondents who were customers of PT. BCA Finance Bukittinggi Branch, the analysis technique used in the study used Regression analysis. The results of this study indicate that: 1) Service Quality with dimensions of Physical Evidence, Reliability, Responsive Capability, Assurance and Empathy has a positive and significant influence on customer satisfaction. From the results of this study, it was suggested to the management of PT. BCA Finance Bukittinggi Branch to conduct periodic evaluations and research to improve service quality, especially in terms of Physical Evidence and Responsiveness to provide training in direct contact with customers, so as to minimize customer complaints and increase customer satisfaction. Keywords: Service Quality, Customer Satisfaction
Pengaruh Motivasi dan Kepuasan Kerja terhadap Kinerja Pegawai dengan Kompensasi sebagai Variabel Intervening Dasep Suryanto
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 1 No. 2 (2020): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v1i2.52

Abstract

Performance refers to employee performance as measured by standards or criteria set by the company. Because the number of population in this study is not too much, then the technique of determining the sample is saturated sampling (census), where all members of the population are used as the research sample of 40 employees, all employees working in the North Payakumbuh District Head Office of Payakumbuh City consisting of men 18 people and 22 women. The data analysis technique used in this study is the SEM approach with PLS. From the results of the study concluded that work motivation directly has a positive and significant effect on the performance of Payakumbuh North Sub-District Office Employees, the variable of job satisfaction (KK) directly has a positive and not significant effect on the performance of Payakumbuh North Sub-District Office Employees, then indirectly work motivation has a positive and not significant effect on compensation Payakumbuh North Sub-district Payakumbuh Office Employees, while job satisfaction has a positive and significant effect on compensation Payakumbuh North Sub-District Payakumbuh Office Employee, compensation variable has a positive but not significant effect on the performance of Payakumbuh North Sub-district Payakumbuh Office Employee . Then the variable of work motivation and job satisfaction can be mediated by the compensation variable on the performance of North Payakumbuh District Office Employees Payakumbuh. Keywords: Motivation, Compensation, Satisfaction, Performance
PENGARUH KEPEMIMPINAN DAN MOTIVASI TERHADAP KINERJA PEGAWAI KECAMATAN PAYAKUMBUH UTARA KOTA PAYAKUMBUH Dasep Suryanto
Jurnal Apresiasi Ekonomi Vol 8, No 1 (2020)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (221.284 KB) | DOI: 10.31846/jae.v8i1.260

Abstract

ABSTRACT This study aims to look at "The influence of leadership and motivation on the performance of North Payakumbuh District Payakumbuh employees". The total population and sample in this study were all employees in the North Payakumbuh District Payakumbuh City through the distribution of questionnaires with a Likert scale model then tested the validity and reliability of the questionnaire. The data analysis technique used is the Multiple Linear Regression Analysis method, after passing the classical assumption test using the SPSS program. In this study leadership (X1) and motivation (X2) as independent variables, performance (Y) as the dependent variable. The results of this study are a). Leadership has a positive and significant effect on the performance of North Payakumbuh District Payakumbuh employees that is equal to 0.222 with a significance level of 0.026 <0.05. b). Motivation has a positive and significant effect on the performance of North Payakumbuh District Payakumbuh employees that is equal to 0.782 with a significance level of 0,000 <0.05, leadership and motivation together have a significant positive effect on the performance of North Payakumbuh District Payakumbuh City employees at 51,623 with a significance level of 0,000 <0 .5. Based on the conclusions obtained, it is recommended to further researchers, if you want to do similar research, it is expected to add other factors that can affect employee performance such as incentives, work environment, and others. Keywords: Leadership; Performance; Motivation
Pengaruh Banking Service Quality (BSQ) Terhadap Kepuasan Nasabah Dan Dampaknya Terhadap Loyalitas Nasabah Pada Bank CIMB Niaga Syariah Padang Yulia Nerise Fitriensi; Dasep Suryanto; Adriansyah Adriansyah
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 6 No. 2 (2019): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v6i2.1210

Abstract

This research will advance the Bahia and Nantel's research by studying the impact of Bahia and Natel's BSQ dimensions toward customer satisfaction and its influence on customer loyalty. This study being held in Bank CIMB Niaga Syariah, Padang Branch in West Sumatera Province. 190 respondents had been took as a samples in this study by using convenience sampling method. Primary data had been obtained through questionnaires. Data analysis method which used in this study is Structural Equation Modelling. The findings shows that BSQ's dimensions have a positive and significant impact toward customer satisfaction, moreover customer satisfaction have a positive and significant impact toward customer loyalty. Based on those results, so it been concluded that tangible must have an extra attention in order to increase the customer satisfaction.
Co-Authors Adriansyah Adriansyah Yulia Nerise Fitriensi