Muhammad Syafar
Sekolah Tinggi Ilmu Kesehatan Tamalatea Makassar

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Journal : NERSMID: Jurnal Keperwatan dan Kebidanan

Pengaruh Mutu Pelayanan terhadap Tingkat Kepuasan Pasien Rawat Inap di Puskesmas Lapai Kabupaten Kolaka Utara Lisna; Muhammad Syafar; Muhammad Rifai
NERSMID : Jurnal Keperawatan dan Kebidanan Vol. 5 No. 1 (2022): Mei
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55173/nersmid.v5i1.100

Abstract

Public services in the health sector can be carried out in hospitals and health centers throughout Indonesia. Community Health Center is a service facility that organizes public health efforts and first-level individual health efforts, by prioritizing promotive and preventive efforts, to achieve the highest public health degree in its working area. The purpose of the study was to influence service quality on the level of satisfaction of inpatients at the Lasusua Public Health Center, North Kolaka Regency in 2021. The type of research used was an analytical survey research with a "cross-sectional" design, where all observed variables were measured simultaneously. when the research took place. The results show that physical evidence affects the level of patient satisfaction with a value of value (0.000) Reliability affects the level of patient satisfaction with a value of value (0.000) Responsiveness affects the level of hospitalization satisfaction with a value of value (0.001), Guarantee affects the level of satisfaction patient satisfaction with a value of value (0.013) Empathy affects the level of patient satisfaction with a value of value (0.000) and the most dominant variable on the level of satisfaction of inpatients at the Lapai Health Center, North Kolaka Regency is physical evidence with an Exp (B) or OR value of 107,823. Suggestions in research are to become information and input for the health office to improve the quality of health services at the puskesmas, can be input for the puskesmas to always continue to improve the quality of services provided to patients in order to achieve patient satisfaction and become reference material and information for research. The next is related to the quality of service to patient satisfaction
Analisis Faktor yang Memengaruhi Pemilihan Tempat Persalinan Ibu Hamil di Wilayah Kerja Puskesmas Lasusua Kabupaten Kolaka Utara Tahun 2021 Ferawati; Rahmawati Azis; Muhammad Syafar
NERSMID : Jurnal Keperawatan dan Kebidanan Vol. 5 No. 1 (2022): Mei
Publisher :

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55173/nersmid.v5i1.103

Abstract

Utilization of mothers giving birth in health facilities is very important, especially in preventing unwanted events during childbirth. The purpose of the study was to analyze the factors that influence the choice of place of delivery for pregnant women in the work area of the Lasusua Public Health Center, North Kolaka Regency. The type of research used is analytic survey research with a "cross-sectional study" (cross-sectional) design, with a population of 109 pregnant women, a sample of 57 people with purposive sampling technique and a questionnaire as a research instrument. The results obtained were knowledge (p value 0.000 < 0.05), culture (p value 0.002 < 0.05), pregnancy examination (p value 0.002 < 0.05), husband's support (p-value 0.001 < 0.05). ) and support from health workers p value 0.011 < 0.05 distance to health facilities (p value 0.556 > 0.05), infrastructure (p value 0.805 > 0.05) environmental comfort (p value 0.736 > 0 ,05). The results of the multivariate analysis of the support of health workers with the value of Exp (B) or OR are 165.9. The conclusion in this study is that knowledge, culture, antenatal care, husband's support, support from health workers have an influence while distance, infrastructure, environmental comfort, have no effect.