Garuda - Garba Rujukan Digital

Adita Rianto

Universitas Islam Indonesia

Author-ID : 3447567

Computer Science & IT

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SENTIMENT ANALYSIS OF COVID-19 VACCINATION POSTS ON FACEBOOK IN INDONESIA WITH CROWDTANGLE Adita Rianto; Ahmad Rafie Pratama
Jurnal Riset Informatika Vol 3 No 4 (2021): Period of September 2021
Publisher : Kresnamedia Publisher

COVID-19 was declared a pandemic by the World Health Organization (WHO) in early 2020. The Indonesian government has taken steps to stop COVID-19 from spreading, one of which is vaccination. However, not everyone thinks vaccination is a good idea. Like in other countries, Indonesian people responded in different ways to COVID-19 vaccination posts on social media, be it from government officials or news portals. Public responses can be used to help the government make a better vaccination strategy to end the pandemic in Indonesia. Using the lexicon method in determining the sentiment in COVID-19 vaccination posts on Facebook, this research found that unlike news portals that tended to post a more balanced content (36% positive, 20% negative, and 44% neutral out of 23,623 posts, min score = -19, max score = 24, mean = 0.25, SD = 1.43), government accounts posted much more positive content, both in quality (min score = -15, max score = 40, mean score = 4.16, SD = 6.76 ) and quantity (69% positive) than they did the neutral (15%) and the negative content (16%) out of 723 posts. Subsequent analysis with Two-Way ANOVA tests discovered that COVID-19 vaccination posts by the news portals elicited more varied reactions from the public than government accounts that tended to elicit mostly positive reactions. Also, both the content sentiment of COVID-19 vaccination posts in Indonesia and the account types making those posts, as well as their interaction terms do have an impact on how the public responds to them.

SENTIMENT ANALYSIS OF COVID-19 VACCINATION POSTS ON FACEBOOK IN INDONESIA WITH CROWDTANGLE Adita Rianto; Ahmad R. Pratama
Jurnal Riset Informatika Vol. 3 No. 4 (2021): September 2021 Edition
Publisher : Kresnamedia Publisher

COVID-19 was declared a pandemic by the World Health Organization (WHO) in early 2020. The Indonesian government has taken steps to stop COVID-19 from spreading, one of which is vaccination. However, not everyone thinks vaccination is a good idea. Like in other countries, Indonesian people responded in different ways to COVID-19 vaccination posts on social media, be it from government officials or news portals. Public responses can be used to help the government make a better vaccination strategy to end the pandemic in Indonesia. Using the lexicon method in determining the sentiment in COVID-19 vaccination posts on Facebook, this research found that unlike news portals that tended to post a more balanced content (36% positive, 20% negative, and 44% neutral out of 23,623 posts, min score = -19, max score = 24, mean = 0.25, SD = 1.43), government accounts posted much more positive content, both in quality (min score = -15, max score = 40, mean score = 4.16, SD = 6.76 ) and quantity (69% positive) than they did the neutral (15%) and the negative content (16%) out of 723 posts. Subsequent analysis with Two-Way ANOVA tests discovered that COVID-19 vaccination posts by the news portals elicited more varied reactions from the public than government accounts that tended to elicit mostly positive reactions. Also, both the content sentiment of COVID-19 vaccination posts in Indonesia and the account types making those posts, as well as their interaction terms do have an impact on how the public responds to them.

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