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<![CDATA[PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU TERHADAP KEPUASAN MASYARAKAT DI POLDA METRO JAYA ]]>
<![CDATA[Prianggono, Jarot]]>;
<![CDATA[Adrian, Heru]]>
<![CDATA[ Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 1 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya ]]>
Publisher : <![CDATA[Fakultas Komunikasi, Sastra, dan Bahasa ]]>
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DOI: 10.33558/makna.v1i1.756
<![CDATA[Quick Wins program that prioritizes transparency is a program to improve job performance by means of maximizing public services. One of the police service improvement program to the public is the process of issuance of Vehicle registration plates (vehicle registration). This is accomplished by holding Samsat Drive Through; the vehicle registration renewal management services by using information technology facilities. Generally, This study aims to measure public satisfaction regarding the services of Samsat Drive Thru given by Polda Metro Jaya (Jakarta Police Department). This study uses quantitative approach with survey methods. Results of the study proved a link between the quality Samsat Drive Thru service and satisfaction the user community at Polda Metro Jaya. Furthermore there is a strong enough influence between quality Samsat Drive Thru service and public satisfaction in the Polda Metro Jaya. While the factors that affect the quality of Samsat Drive Thru service to the public satisfaction at Polda Metro Jaya is community participation, awareness of law and public compliance with laws and legislation especially in the field of traffic is increasing.]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK DALAM PENERBITAN SURAT TANDA NOMOR KENDARAAN DI SAMSAT BALIKPAPAN ]]>
<![CDATA[Prianggono, Jarot]]>;
<![CDATA[Manupputy, Dax E.S.]]>
<![CDATA[ Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 2 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya ]]>
Publisher : <![CDATA[Fakultas Komunikasi, Sastra, dan Bahasa ]]>
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DOI: 10.33558/makna.v1i2.1061
<![CDATA[The study is to examine the influence of service quality to satisfaction of taxpayers in the issuance of registration plates of vehicle (STNK) in SAMSAT Balikpapan. The purposes of this study are: (1) to know the effect of service quality provided to the satisfaction of taxpayer, (2) to know how big influence the quality of services provided to the satisfaction of taxpayer, and (3) to determine the factors that influence quality of services provided. This study uses a quantitative approach with survey methods, with a total of 318 respondents taxpayer. The result shows there is significant influence between each variable quality of service and simultaneously (shared) to the satisfaction of taxpayers. The contribution of variable reliability to the satisfaction of taxpayers amounted to 16.6%, for the variable responsiveness has the effect of 16.8%, for the variable assurance amounted to 20.7%, for the variable of empathy is at 33.7%, and for variable tangibles has the effect of 46.1%. Impact of service quality simultaneously (reliability, responsiveness, assurance, empathy, and tangibles) to satisfaction of taxpayers amounted to 51.4%. While for the other 48.6% influenced by other variables. Other factors that influence service quality to satisfaction of taxpayers are external factors such as community demands, and internal factors namely the Polri Bureaucratic Reform factor and Balikpapan SAMSAT service system changes such as changes in service procedures and application of ISO 9001:2008 Quality Management System]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU TERHADAP KEPUASAN MASYARAKAT DI POLDA METRO JAYA ]]>
<![CDATA[Jarot Prianggono]]>;
<![CDATA[Heru Adrian]]>
<![CDATA[ Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 1 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya ]]>
Publisher : <![CDATA[Fakultas Komunikasi, Sastra, dan Bahasa ]]>
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DOI: 10.33558/makna.v1i1.756
<![CDATA[Quick Wins program that prioritizes transparency is a program to improve job performance by means of maximizing public services. One of the police service improvement program to the public is the process of issuance of Vehicle registration plates (vehicle registration). This is accomplished by holding Samsat Drive Through; the vehicle registration renewal management services by using information technology facilities. Generally, This study aims to measure public satisfaction regarding the services of Samsat Drive Thru given by Polda Metro Jaya (Jakarta Police Department). This study uses quantitative approach with survey methods. Results of the study proved a link between the quality Samsat Drive Thru service and satisfaction the user community at Polda Metro Jaya. Furthermore there is a strong enough influence between quality Samsat Drive Thru service and public satisfaction in the Polda Metro Jaya. While the factors that affect the quality of Samsat Drive Thru service to the public satisfaction at Polda Metro Jaya is community participation, awareness of law and public compliance with laws and legislation especially in the field of traffic is increasing.]]>
<![CDATA[PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK DALAM PENERBITAN SURAT TANDA NOMOR KENDARAAN DI SAMSAT BALIKPAPAN ]]>
<![CDATA[Jarot Prianggono]]>;
<![CDATA[Dax E.S. Manupputy]]>
<![CDATA[ Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 2 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya ]]>
Publisher : <![CDATA[Fakultas Komunikasi, Sastra, dan Bahasa ]]>
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DOI: 10.33558/makna.v1i2.1061
<![CDATA[The study is to examine the influence of service quality to satisfaction of taxpayers in the issuance of registration plates of vehicle (STNK) in SAMSAT Balikpapan. The purposes of this study are: (1) to know the effect of service quality provided to the satisfaction of taxpayer, (2) to know how big influence the quality of services provided to the satisfaction of taxpayer, and (3) to determine the factors that influence quality of services provided. This study uses a quantitative approach with survey methods, with a total of 318 respondents taxpayer. The result shows there is significant influence between each variable quality of service and simultaneously (shared) to the satisfaction of taxpayers. The contribution of variable reliability to the satisfaction of taxpayers amounted to 16.6%, for the variable responsiveness has the effect of 16.8%, for the variable assurance amounted to 20.7%, for the variable of empathy is at 33.7%, and for variable tangibles has the effect of 46.1%. Impact of service quality simultaneously (reliability, responsiveness, assurance, empathy, and tangibles) to satisfaction of taxpayers amounted to 51.4%. While for the other 48.6% influenced by other variables. Other factors that influence service quality to satisfaction of taxpayers are external factors such as community demands, and internal factors namely the Polri Bureaucratic Reform factor and Balikpapan SAMSAT service system changes such as changes in service procedures and application of ISO 9001:2008 Quality Management System]]>
<![CDATA[THE EFFECTS OF THE FRAMING OF NEGATIVE MESSAGES AND THE SOURCE’S CREDIBILITY TO ATTITUDES ]]>
<![CDATA[Nailul Khikam]]>;
<![CDATA[Jarot Prianggono]]>
<![CDATA[ Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 10 No 1 (2022): MAKNA: Jurnal Kajian Komunikasi, Bahasa dan Budaya ]]>
Publisher : <![CDATA[Fakultas Komunikasi, Sastra, dan Bahasa ]]>
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<![CDATA[Covid-19 has significant social and economic impacts on society. The Indonesian National Police (Polri) as law enforcement officers have an important role to communicate the Covid-19’s health protocols to the public. The present study aims to analyze the effects of the framing of negative messages and the source’s credibility on the attitudes of Ngaliyan market’ traders. The present research is based on the message framing’s theory, source credibility’s theory and attitudes theory. The present study uses a quantitative approach by distributing a set of questionnaires to 100 Ngaliyan’s market traders. The results of present study show that the framing of negative messages’ variables have a positive and significant effect with a regression coefficient of 0.206. Similarly, the source credibility’s variable has a positive and significant effect with a regression coefficient of 0.467 on traders' attitudes with each degree of significance 0.05. The results show that the framing of negative messages can affect the participants’ attitudes positively.]]>
<![CDATA[PENGARUH KOMUNIKASI PERSUASIF TERHADAP SIKAP PATUH PEDAGANG KIOS CANDI BOROBUDUR PADA PROTOKOL KESEHATAN ]]>
<![CDATA[Abdul Rachman Virga Maulidhany Yusuf]]>;
<![CDATA[Jarot Prianggono]]>
<![CDATA[ Journal of Innovation Research and Knowledge Vol. 1 No. 6: Nopember 2021 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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<![CDATA[Covid-19 has had a tremendous impact on the income of Borobudur Temple kiosk traders and has the potential to create other security and order problems. The discipline of the Borobudur Temple kiosk traders is one of the keys to attracting tourists so that tourists feel safe and comfortable while traveling in the Borobudur Temple Tourism Park Area. Persuasive communication is the best weapon to improve that discipline. The purpose of this study is to analyze the effect of persuasive communication on the obedient attitude of Borobudur Temple kiosk traders to the Covid-19 Health Protocol and describe the strategies carried out by health protocol advocates to influence the obedient attitude of Borobudur Temple kiosk traders to the Covid-19 health protocol. This study uses a mixed approach. The type of research used is survey and field research. Data collection techniques from questionnaires, interviews, observation and document review. Data analysis techniques through descriptive analysis, bivariate analysis, data reduction, verification and drawing conclusions. The sample in this study amounted to 91 kiosk traders of Borobudur Temple. The results of this study found that the Persuasive Communication variable showed a tcount value of 13,581 which was greater than the ttable value of 1,986 and a significant value of 0.000 <0.05. It can be concluded that persuasive communication has an effect on obedient attitude. The implementation of good strategies from health protocol advocates can affect positive changes in adherence. The selection of the right media is also an important factor that must be considered by communicators to provide invitations to the communicant.]]>
<![CDATA[Prediksi Tindak Pidana UU Ite Dengan Metode K-Nn Oleh Personel Polres Metro Bekasi Era Police 4.0 ]]>
<![CDATA[Adimas Firmansyah]]>;
<![CDATA[Jarot Prianggono]]>
<![CDATA[ Journal of Comprehensive Science (JCS) Vol. 2 No. 5 (2023): Journal of Comprehensive Science (JCS) ]]>
Publisher : <![CDATA[Green Publisher Indonesia ]]>
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DOI: 10.59188/jcs.v2i5.341
<![CDATA[Seiring kemajuan zaman, kejadian kejahatan online mengalami peningkatan yang signifikan. Maka dengan kondisi ini perlu peningkatan penanganan terhadap kejahatan online. Hal ini sesuai dengan Program Prioritas Kapolri yaitu Menjadikan Sumber Daya Manusia Polri yang Unggul di Era Police 4.0. Penelitian ini dilakukan untuk mengetahui jenis tindak pidana dalam UU ITE atau kejahatan online, kemudian mengevaluasi hasil prediksi metode K-NN (K-Nearest Neighbor) terhadap kejahatan online dan menganalisi profil korban kejahatan online berdasarkan dataset. Metode penelitian yang digunakan dalam penelitian ini adalah kuantitatif didukung kualitatif. Hasil penelitian menunjukan bahwa mayoritas kejahatan online yang terjadi di wilayah hukum Polres Metro Bekasi adalah penipuan online, hacking/cracking dan penghinaan/pencemaran online. Sedangkan hasil prediksi menggunakan metode K-NN diketahui rerata hasil akurasi terbaik senilai 98,67% pada rasio data training 90% dan 10% data testing dengan menggunakan k = 1,3,5,7,9. Sementara profil korban kejahatan online diketahui mayoritas berjenis kelamin laki-laki, pekerjaan korban mayoritas adalah tenaga profesional, usia korban banyak terjadi pada usia dewasa awal, tempat tinggal korban mayoritas di perkotaan dan TKP sering terjadi di pusat kota. Waktu kejadian cukup banyak terjadi ketika pagi dan dini hari dan hari kejadian cukup tinggi ketika hari rabu.]]>
<![CDATA[Crime of theft prediction using Machine Learning K-Nearest Neighbour Algorithm at Polresta Bandar Lampung ]]>
<![CDATA[Febry Hermawan]]>;
<![CDATA[Jarot Prianggono]]>
<![CDATA[ Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 3 (2023): Article Research Volume 8 Issue 3, July 2023 ]]>
Publisher : <![CDATA[Politeknik Ganesha Medan ]]>
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DOI: 10.33395/sinkron.v8i3.12422
<![CDATA[The era of the industrial revolution 4.0 is a time where cyber and physical technology collaborate. This study aims to predict the types of theft crimes that occur in the Bandar Lampung Police area with the K-Nearest Neighbor algorithm, evaluate the prediction results and profiling the prediction results carried out by Bandar Lampung Police investigators in efforts to prevent and handle criminal acts of theft in the jurisdiction of the Bandar Lampung Police Lampung. The approach was carried out using the quantitative method of the K-Nearest Neighbor algorithm using the Rapidminer application by utilizing 1671 police report data from the Bandar Lampung Police and a questionnaire survey method conducted on 49 police investigators from the Bandar Lampung Police. Data collection techniques are carried out in a valid and reliable manner as a support for predictive validity. Based on the results of the classification and questionnaire, it was found that the majority of victims of the crime of theft were adult men who did not have a job and lived in urban areas. It was found that the majority of thefts occurred in parking lots in urban areas on Monday morning where the perpetrators used tools and targeted moving objects by tampering with locks which caused losses of around 10-50 million rupiah. This type of theft is theft by weighting (CURAT) which applies to Article 363 of the Criminal Code. The prediction results show that the neighboring value (K) and the distribution ratio of training and testing data are K=3 and 7:3, respectively. Predictions using K values and data sharing ratios show a high level of accuracy, namely 99. 20%. The results of the questionnaire show results that are in line with the results of the classification with an accuracy rate of the actual data of 75. 7122%. So by increasing the understanding skills of Bandar Lampung Police investigators using technology to predict the crime of theft, the number of theft crimes can be reduced.]]>
<![CDATA[Pengaruh Penggunaan Teknologi Informasi Dan Pelatihan Penyidik/ Penyidik Pembantu Terhadap Optimalisasi Pemanfaatan Aplikasi E-Manajemen Penyidikan ]]>
<![CDATA[Arnie Herdiyathi]]>;
<![CDATA[Jarot Prianggono]]>
<![CDATA[ Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 1 No. 2 (2022): Analisis dan Kinerja Dalam Organisasi ]]>
Publisher : <![CDATA[Prisani Cendekia ]]>
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<![CDATA[Polri has an important role in law enforcement, so that Polri members are required to be able to solve problems that exist around the community. This study aims to analyze the influence of the use of information technology and training on the utilization of E-MP applications, how the performance of the linear regression model using RMSE generated from this study. The research was conducted using quantitative methods with data collection techniques by means of a questionnaire. The research sample amounted to 119 people who are members of the Dirtipidum Bareskrim Polri. The data analysis technique uses validity and reliability tests, classical assumption tests, hypothesis tests and linear regression performance tests. The results of the study indicate that the use of information technology and training of investigators/assistant investigators has an effect on Optimizing the Utilization of Investigation E-Management Applications. From the test results, it is known that 73.4% of the use of information technology and the training of investigators/assistant investigators affect the use of the E-MP application]]>
