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All Journal Al Ma mun Jurnal Kajian Kepustakawanan dan Informasi Media Pustakawan Al-Ma`mun: Jurnal Kajian Kepustakawanan dan Informasi
Suhendani Suhendani
Badan Tenaga Nuklir Nasional
Library & Information Science Social Sciences

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Indeks Kepuasan Masyarakat Terhadap Layanan Perpustakaan Pusat Pendayagunaan Informatika dan Kawasan Strategis Nuklir BATAN Suhendani Suhendani
Media Pustakawan Vol 28, No 3 (2021): Desember
Publisher : Perpustakaan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (341.66 KB) | DOI: 10.37014/medpus.v28i3.1344

Abstract

The Library of Center for Utilization of Informatics and Nuclear Strategic Areas- National Nuclear Energy Agency (PPIKSN-BATAN) evaluates the library through a user satisfaction survey which is given directly to visitors who come physically to the library. This study aims to measure the user satisfaction index of the PPIKSN-BATAN library services. The method used is aquantitative research using the questionnaire. The research subjects were 60 people who had filled out a questionnaire on the aspects reviewed to determine user satisfaction with 9 service elements indicators. The results on the services quality got very good service quality with an IKM value of 3.48 (A) and a conversion value of 86.88. The elements of Complaint Handling, as well as Suggestions and Inputs, are the elements of the highest service value with a conversion value of 95.42 and an average IKM element of 3.82 (A) with very good service quality. Meanwhile, the element with the lowest index value is the element of Service Requirements Conformity with a conversion value of 80.83 and the average IKM element is 3.23 (B), but the service quality is still in the good category. User satisfaction with the service received gets an average IKM of 3.21 and a conversion value of 80.34 with good service quality. Overall, the service performance of the Library of PPIKSN-BATAN received a very good service quality score and user satisfaction with the information provided received a good response.
Perbandingan Karakteristik Berkala Ilmu Perpustakaan dan Informasi dengan Jurnal Kajian Informasi dan Perpustakaan Periode 2018-2020 suhendani suhendani; Rochani Nani Rahayu
Al-Ma'mun: Jurnal Kajian Kepustakawanan dan Informasi Vol 2 No 2 (2021)
Publisher : UPT Perpustakaan UIN Prof. K.H. Saifuddin Zuhri Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (821.469 KB)

Abstract

Comparison of the characteristics of the Library and Information Science Periodic (BIPI) and the Journal of Information and Library Studies (JKIP) 2018-2020, was carried out using the bibliometric analysis method. The research objectives are to find out: a) Number of articles published during 2018-2020; b) Journal authorship pattern; c) Degree of collaboration; d) The most prolific writer; e) The most productive universities; f) The most productive agencies/institutions; f) The most productive city; g) Most research topics based on author's keywords. The results showed that the articles published by BIPI and JKIP were 60, and 42 titles respectively and the number of authors were 114 people (65 males; and 49 females) and 78 respectively. people (41 males and 37 females). BIPI's degree of collaboration is 0.75, and JKIP's is 0.66. N.A. Damayani emerged as the most prolific writer in both BIPI and JKIP, with the number of articles written in 3 titles in BIPI, and 2 titles in JKIP. Gadjah Mada University is in the first position to appear in BIPI, and Padjadjaran University is the largest university for JKIP. Yogyakarta is the most populous city in BIPI, and Bandung is the largest city for JKIP. Canberra is the only contributor from abroad. The most keywords in BIPI are quality and Rare newspapers are the most keywords in JKIP. The conclusion of the study is that the number of BIPI articles is higher than that of JKIP, that there are more collaborations of writers in BIPI than JKIP, and there are more male authors than female authors, both at BIPI and JKIP. The universities where the journals are published contribute the most, both at BIPI and JKIP. Most keywords are quality for BIPI, and rare newspaper for JKIP.
Perbandingan Karakteristik Berkala Ilmu Perpustakaan dan Informasi dengan Jurnal Kajian Informasi dan Perpustakaan Periode 2018-2020 suhendani suhendani; Rochani Nani Rahayu
Al-Ma'mun: Jurnal Kajian Kepustakawanan dan Informasi Vol 2 No 2 (2021)
Publisher : UPT Perpustakaan UIN Prof. K.H. Saifuddin Zuhri Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (821.469 KB)

Abstract

Comparison of the characteristics of the Library and Information Science Periodic (BIPI) and the Journal of Information and Library Studies (JKIP) 2018-2020, was carried out using the bibliometric analysis method. The research objectives are to find out: a) Number of articles published during 2018-2020; b) Journal authorship pattern; c) Degree of collaboration; d) The most prolific writer; e) The most productive universities; f) The most productive agencies/institutions; f) The most productive city; g) Most research topics based on author's keywords. The results showed that the articles published by BIPI and JKIP were 60, and 42 titles respectively and the number of authors were 114 people (65 males; and 49 females) and 78 respectively. people (41 males and 37 females). BIPI's degree of collaboration is 0.75, and JKIP's is 0.66. N.A. Damayani emerged as the most prolific writer in both BIPI and JKIP, with the number of articles written in 3 titles in BIPI, and 2 titles in JKIP. Gadjah Mada University is in the first position to appear in BIPI, and Padjadjaran University is the largest university for JKIP. Yogyakarta is the most populous city in BIPI, and Bandung is the largest city for JKIP. Canberra is the only contributor from abroad. The most keywords in BIPI are quality and Rare newspapers are the most keywords in JKIP. The conclusion of the study is that the number of BIPI articles is higher than that of JKIP, that there are more collaborations of writers in BIPI than JKIP, and there are more male authors than female authors, both at BIPI and JKIP. The universities where the journals are published contribute the most, both at BIPI and JKIP. Most keywords are quality for BIPI, and rare newspaper for JKIP.
Co-Authors ROCHANI NANI RAHAYU