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Sulistyawati Toelle
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Journal : Jurnal Manajemen Transportasi

 1 
Kinerja Pelabuhan Konvensional di Makassar Prakasa Eko Wibowo; D.A Lasse; Sulistyawati Toelle
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 6, No 3 (2019): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v6i3.345

Abstract

The purpose of the paper is to find out the effect of loading unloading and clearance in/out service preparation of the loading unloading productivity to the performance of Makassar Conventional Port. The problem of the paper was the low performance of loading unloading productivity in Makassar Conventional Port due to nature resources, facilities, and human resources. The paper used quantitative method using path analysis. There were 60 samples taken. The result of the paper partially shows that there is a significant and direct effect of loading unloading productivity to the port performance of general cargo ships in Makassar Conventional Port.
Kualitas Pelanggan dan Nilai Pelanggan pada Perusahaan Freight Forwarding Davis Prakarsa Tanod; Nofrisel Nofrisel; Sulistyawati Toelle
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 6, No 1 (2019): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v6i1.283

Abstract

This study aims to see the effect of service quality and customer value on customer loyalty at PT DHL Jakarta 2017. This research is using quantitative approach with survey method. The population of this study is the customers of PT DHL head office, Jakarta. The sample used in this study amounted to 65 respondents. The data was analyzed using validity test, reliability test, normality test, linearity, coefficient of determination, T-test, and path analysis. Based on the results of statistical tests, it can be concluded that all of the independent variables studied namely service quality and customer value have a positive influence on customer loyalty, either partially or simultaneously. Therefore customer loyalty can be increased by improving the service quality and customer value. And from the research results can be concluded that the coefficient of path variable X and to Y is 0.876 which means the direct effect of service quality with customer value, the coefficient of the path variable Y to Z is 0.942 means direct influence customer value to customer loyalty, and coefficient path variable X to Z is 0.914 means the direct influence of service quality to customer loyalty.
Co-Authors D.A Lasse Davis Prakarsa Tanod Nofrisel Nofrisel Prakasa Eko Wibowo